Home Services reviews in Warren, Michigan

Centurion did a great job cleaning our carpeting and the grout on the tiled floor in our kitchen. Dan, the technician that came out was friendly and on time. Before he started to clean the grout he tried a test patch to see if it was worth having the whole floor done. We loved how it came out. We definitely will use Centurion
when it’s time to have our carpets cleaned again.

Jason arrived (which seems to be a problem for most contractors these days) and on time... incredible! There were 3 rooms, an upholstered child's chair, and stairs to clean. For carpet cleaning purposes, stairs are billed as a room. The child's seat was given a discount since it was small, but it needed as much work as a full size chair. The price for the overall job was less than I expected, which is also unusual these days. <smile>
Before Jason started he placed a mat on the porch, placed some corner protectors (see photo), and put pads under the feet of furniture which couldn't be moved out of the room. Jason had to pre-treat some areas a few times. He worked until he was satisfied with the results (see photos). I was very happy with the job he did! When he finished the cleaning, the carpets and chair look like new. I'd hire him again in a heartbeat. Terrific job!

Jacob did a great job. He asked questions about what furniture was not to be moved and where to double pre treat. We are happy with the results!

Vince is so professional and nice. He is meticulous in cleaning and handles our furniture carefully.

Highly recommend Vince!

We have had our carpets cleaned by Centurion for a few years. It is always very easy and convenient to schedule. They show up on time and do a great job. Our technician, Jacob, was able to get out multiple tough stains we had tried countless times to remove on our own. He was also very kind and had a professional attitude. Very happy with how our carpets look & the service!

Jacob (the tech) was such a pleasant person to work with. I would use centurion again because of him. Did a great job on my couch and kind as well. Can’t beat that!!!!

I have had Centurion Services in two homes over 30 years. Hands down the BEST carpet cleaners in town!!! Their technicians are courteous, know their job, and the carpet is always cleaner, brighter, and fresh! They go the 'extra' mile to make sure you are satisfied.

Woke up in the morning to a pet accident on my carpet - wasn't something I could handle with your average household cleaning tools, and was in a bit of a panic. Was referred to Centurion by a mutual friend, and wow. Hit the jackpot!! They were able to get someone out here within 2 hours of calling, and Jacob was my tech! Appreciated the courtesy call to let me know he was on the way, arrived on time, was super nice and did an INCREDIBLE job. I had him do all of the carpet in my main living area, with some special attention to the accident area. Price was shockingly reasonable, so that was a pleasant surprise as well. I'm beyond happy. Absolutely calling again next time I need it!

I have been a customer of Centurion Carpet Cleaning since the early 1990s. This company is so wonderful! I've used them in every house I've lived. I called them out after my cat decided to vomit on a NEW bench at the end of my bed. The technician was very nice and helpful, but as the bench was drying, I noticed several perfectly oval/round spots that were not there before. I called Centurion and what I believe was the manager came out. He inspected the bench and immediately began quizzing me about what I spilled on it previously that could be reappearing. I did not appreciate the accusatory nature of his demeanor. The bench is new and, in my bedroom, but he kept persisting mentioning various items like food or coffee. I explained that I did not eat or drink in my bedroom. As he was recleaning, he suddenly exclaimed that he dislodged the button off my tufted bench and had to take it to the shop because he had a guy that could fix it. When I called to arrange to have the bench delivered after repair the receptionist relayed how difficult it was to fix and how they had to dismantle the entire bench, and she hoped the repair lasted. My confidence was eroding, but I called them back the next month to clean my upstairs carpets. A few days later as I was dusting, I noticed a gouge in my wooden bedrail that was NOT there previous to the carpet cleaning as I dust the entire bedroom every week. I took a picture and sent it to Centurion and the receptionist stated they would have to send someone out to determine if "they really did that." Wow. I have been a customer for 30 years and suddenly I've decided to spend $275 on carpet cleaning so I'd have someone to blame for damage to my new bedroom furniture. Got it! The same manager called back to schedule time to see the damage but proceeded to argue the cleaning wand was cylindrical and could never cause the damage (despite there are other parts of the wand that are not cylindrical) and challenged me to explain how it could have happened. After much consideration, I cancelled the appointment with the manager who I was told his first name is "General." After he bullied me about causing a stain that was not there prior to cleaning and damage to my bedrail that was not there prior to cleaning, I decided it was a waste of time to pursue the issue with someone so argumentative, defensive and obstinate. Although I maintain this is the best carpet cleaning company I have used and I would like to continue using, these two encounters with the "manager" will cause me to seek services elsewhere. If you decide to use this company, please stay in the room with the technician as you will not be believed and even blamed for any mishaps that may occur.

In addition to the carpet and upholstery cleaning I had scotchgarding done on new furniture. These were 2 separate tech's and both were friendly and efficient. The cleaning was able to refresh certain areas and take out a few spots in other areas. Very satisfied. Calling the office was also a very positive experience.

We have used Centurion a few times now. We had to have all carpets and furniture cleaned. Ken was professional, courteous, and very helpful through out the entire process. He even showed me his trick for getting dog hair out. Thanks for the wonderful job.

The tech was very friendly and that was nice. I paid for cleaning, deodorizing and sanitizing. The cleaning did get some dirt out but I feel like there was so much left in the carpet. It didn’t seem like there was any deodorizing done. He just came and vacuumed the carpet with the steam cleaner and was on his way. I ended up having to use deodorizing I picked up from the store and that did the trick. I’m bummed that it didn’t really work out well.

Some key notes that may change your mind on this company as a whole..

(1) 2nd time using this company ! Good experience as a first time customer. Ken was our tech & requested this time again because he forgot to include a cleaning from the first time..at that time stairs were included but forgotten

(2) Was given as estimate for services prior to making the appt. Danielle never informed me of a fuel charge that would also be added on.

(3) Was given a window from 8-10. At 10a I called & now late in the window was told my tech had a job added on & would be 45 min late. Ken did call me right after that to confirm if still be home.

(4) Cleaning of my 2 area rugs, stairs & sectional couch/ottoman was the job at hand. My husband said tech was professional but do not communicate to him that anything was hard to clean or stains were left. As the couch was dry we placed the cushions back & found 2 stains that were blatant. I was able to wash with vinegar & warm water but still light & noticeable.

(5) I called & spoke to Danielle about my experience & disappointment that my couch didn’t seem to be clean. Told me the manager was busy after I was on hold & he would call me back..I also sent a text to Ken with the pictures that he’s replied to in the past. No call or response from either source.

(6) Mentality for their customer service dept lacks professionalism & empathy for their customers. I was expecting a call back at the very least regarding my lack of service expectation. No communication, avoidance & cashing in tells me they don’t care & we should be thankful customers who they did us a favor.

(7) So many other companies out there with the goal of making their customers happy, upfront & honest people that I choose to invite into my home & give my hard earned money toward…BAD BUSINESS

Excellent service from Dale! Very friendly and helpful. The carpet looked like new when he was done. Will definitely use his services again. I highly recommend for a great job at a good price!

Wonderful experience with using the company. Reliable, trustworthy, and on time. Will definitely use again.

Paid attention to detail. Professional. my white rug and couch looks brand new. I’m doing this every year for sure

Great service, great conversation will use them again

Highly recommend, service was professional and prompt. Carpet came out excellent.

Very friendly, punctual, did an amazing job

On the spot did an incredible job on a clients home!

Great work. Always shows up on time and works efficiently.