Reviews of local pros in Crystal, Minnesota

After 32 years of reliable, trouble-free service, it was finally time to replace our Lennox Gas Furnace and Central A/C. After having a great customer experience with our previous equipment – we wanted to stay with the Lennox brand and requested 3 quotes from local HVAC companies including Costco. Costco connected us with one of their local installers (Brian @ Golden Valley Heating and Air in Crystal, MN) who met with me to determine what solution best fit our needs. Brian came out to our home and was extremely knowledgeable, helpful and most of all - patient! His proposal was very simple & complete and was also the most cost-effective of the 3 estimates I received. The other 2 companies included a heat-pump option which Brian patiently took the time to explain why he didn’t recommend that option for us.

Once we selected Costco/GVHA, the installation was scheduled in a few days. The installers (Aaron & Aaron) arrived promptly at 7am and they worked diligently throughout the day. They carefully removed the old and equipment and spent the rest of the day installing the new Lennox Central A/C & Gas Furnace, Honeywell Wi-Fi thermostat and a Healthy Solution air filtration system. What impressed me most about these 2 installers is their willingness to answer questions and how carefully they performed their work and kept the work areas around them neat and clean. I was amazed at the finished project how everything was taped, sealed, evenly spaced and secured. My wife and I think their installation was a true work of art! I would highly recommend purchasing the Lennox brand through Costco and the team at Golden Valley Heating & Air!

I had needed a replacement furnace/AC for several years. Brian, the owner of GV Heating and Air came out to give an estimate. His professionalism and guidance helped me select the appropriate units for my needs, reducing the choices to simple options of noise vs. cost.

The job involved rebates from several sources. Susan from their office made it painless. All documentation was sent via email; she took care of the onerous job of filing for all the rebates involved. Scheduling was a breeze, and when she called with an opportunity to move up the date became available, they were there, bright and early.

The installation crew was extraordinarily professional. Over 6 or 7 hours, they removed the old hulk of a furnace and installed the new one. The craftsmanship and detail they demonstrated was consistently first rate. Every installation needs to be custom. They also endured my questions with good grace and smiles.

In a final complement, the inspectors for both the mechanical and electrical work spoke highly of them. “They do great work.”

Was about thirty minutes late bc the address was inputted incorrectly on their end. Tech came in stinking so strongly of cigarettes I could smell it after he left. He spent 20 minutes on my furnace tune up and just said “everything looks good” on the way out. There was no information/explanation whatsoever offered on what was done. All this for 129$. I don’t feel this was worth the money at all.

We just had a Lennox furnace and air conditioning installed with zone control and a humidifier. Golden Valley Heating and Air did an excellent job. From the estimator to the install team (Conrad and Jayden) did an excellent job. They put down mats to keep the floor tidy. Thanks for all your help. They also are the Costco provider for furnace and air in my area. They cleaned up very well upon completion also.

We have been using GV heating and air for 20 plus years. They have been annually servicing our four rental properties and always professional, reliable and reasonable service. Highly recommend them as we have a long history of great experience with them.

Recently had two furnaces installed by GV team. Two guys showed up on time were professional and courteous as well as answered all my questions and gave good advice. They kept house clean during and after. We had a follow up visits a few weeks later due to a minor issue. Heath showed up on time and made the minor adjustments quickly. Great guy, thanks so much. Our cats are very happy now.