All reviews for Better Air Inc.

Terry was out today to do my yearly furnace check and install a new wi-fi thermostat. He was super thorough, explained to me the difference between each of the thermostat models, and after installation gave me a great, easy-to-understand walk through of how to use the thermostat. He then walked me through the maintenance he did on my furnace, and made sure I understood the results of the tests he did. Overall, super professional, great communication (even with someone like me who doesn't understand HVAC at ALL) and a stellar technician. I will be using Better Air in the future.

I wanted to know if my current home AC performance was acceptable as I thought the on time was too short; [known as short cycling]. Cooling performance was good other than this concern. My service tech took the time to review its operation as he checked its operation with me and explained reasons that would cause this concern. Since AC was performing well with this exception we both agreed to best to run it as is. I agreed with his observations and conclusions. At times - it best not to fix what is not broken. I've used this companies service several times in the past and it been a positive experience each time.

Came home after a few days away to find a ‘gas-like/exhaust’ smell In the house. Called Better Air immediately and they sent out a technician. Quickly diagnosed a cracked heat exchanger in our 25 year old furnace, causing C02 leak In the house.

The furnace was shut down and Tom came over to discuss replacements late in the afternoon. He offered options and at 5pm we had a solution. They offered space heaters to be used overnight, and were on the job the next morning at 7am. Technician Troy was prompt, personable and professional. The new furnace was installed about 25 hours after our initial call.

Very happy with the entire process. Will continue to use Better Air for future needs.

Better Air recently replaced my 22 year old HVAC system. This included A/C, furnace, 3 zone control dampers, control board and 3 programmable thermostats. The design by Tom Wright was spot on. The installation crew were courteous, professional and overall did a great job. Everything worked as planned with no follow up calls required. I'm glad I chose Better Air for the job and would highly recommend them.

Professional, Caring, On Time, Informative

HVAC Consultant Tom had a technician at my home shortly after I called about no heat. They were unable to replace the furnace for a week. Ben came twice and Terry once to keep me warm till then. Installers Ryan and Jerry were awesome. Great job! I had discovered my water heater needed replacement. Ryan assisted in getting that replaced with Tom. Next day Terry and Brett put a new one in and got me up to code. I can’t thank them enough especially since temps were -18/-22° during this time.

I made an appointment with Better Air to come look at my central air conditioner. I had previously used them at another house to replace my furnace and remembered how nice they were to deal with. The technician that came(on time) was very polite and friendly. He cleaned the unit, did all of the checks he needed, checked over the furnace as well to make sure the two units were operating as they should. He explained things along the way and left me with a few helpful tips.
I greatly appreciate their service and professionalism.
Definitely recommend.

We have used Better Air for servicing our air conditioner and furnace, and we also recently had them help with modifying ductwork and floor penetrations for our range/oven exhaust. They have always been very easy to work with, prompt with scheduling, and fairly priced. We've been very happy with them!

Jamie and other staff from Better Air installed a complete Geothermal system in our new home in Prior Lake. We couldn't be happier with the professionalism of their staff or the quality install of our new heating/cooling system. I recommend them highly.

I have worked with Ben twice, and his service has been nothing less than professional and he has also been extremely accommodating to help fix our furnace. He is extremely knowledgeable and help fix what another company missed out on! Thank you so much for helping us this winter!

Excellent service. I called in the morning and they had someone out that afternoon. Highly recommend.

Figured out we had no AC over the weekend. Called in around 8:15 Monday morning and they were here by 10:30! Ben was our tech. Very kniwledgeavle, professional, personable and efficient. What more could you ask for?! We've used Better Air in the past and same experience every time! I would definitely recommend them to anyone! Great job Better Air!!!!

Thank you Chuck for your great service cleaning my furnace and ductwork. Chuck was very personable and polite today.
I appreciate Chucks knowledge and information he passed on to me about my furnace.
Great job !!!
AAAA+

Better Air, Inc. most definitely deserves a five star ⭐️⭐️⭐️⭐️⭐️ rating! The owner, Chad, really took the time to talk with me and listen to my needs without any pressure, and he gave me several options to consider when my A/C went out completely in June ’21. He even helped me with financing and rebates as well. The entire staff is first class at Better Air, Inc! Jon and Scott were super knowledgeable and efficient during the entire replacement of my new Lennox A/C and furnace, including the installation of my new Google Nest thermostat. Kayla and Sheri are also top notch as well in the office and are so friendly and helpful! I most highly recommend Better Air, Inc. to anyone looking for excellent sales and service from start to finish. Thank you! 🙏

Ben is the best! Although I called around noon, Ben was able to stop by towards the end of his workday that day and found the problem with my furnace. I had already completed some trouble-shooting so when I related that to Ben, he immediately diagnosed an issue I had not thought of and fixed it on the spot.
Great attitude and quite knowledgeable.

I received a free inspection from Benjamin Franklin one hour. They said the furnace was red tagged, do to the age and a crack in the heat exchange, the quote was $10-16k. After the panic was gone, I called Ron Plank who is a great man and plummer/handyman. Ron recommended Jerry from Better Air of Northfield and I received a quote which was FOUR TIMES Lower than the highest quote from Benjamin Franklin. Better Air's Jerry land Josh left my house completely installed after only 3.5hrs.
All I would say is Better Air haa great customer service, courteous and reliable service! They called ahead to make sure we were comfortable and broight over 6 space heaters to heat the house.
Call Better Air first!
Darryl Gannon

I really wanted to like Better air. I have an aging geothermal unit that they are the only ones around that will service my brand. Charlie is an absolute stellar tech and I have zero complaints about him and his work. My one star rating is in regards to the sales. I am needing a new system and I had Charlie and a sales rep out in July. Charlie added refrigerant to the system due to a leaking service valve. The sales guy gathered all the information he needed to quote me a new system. When he left he said he would be in touch in a week. A month past and I didn’t hear anything. I called in and was told my quote was put on hold because my system was currently running and he got really busy. Mind you both guys agreed there were several things wrong with my system and my service valve was still leaking. So yes it was technically “running” but on band aids at this point. I reluctantly told him I understood and was asking for information regarding the gas supply they would need for the new system so I could at least have some of the prep work done for them. I told him I really wanted to get a new system installed before the end of the year, mainly for the expiring tax credit for a geo system. He said he would get back to me on the gas line information. Well here we are almost December and nothing. Not one word or shred of communication. I was fully ready to spend the $25,000-$30,000 ballpark figure I was given. Now being I’m going to miss the tax credit. I don’t think I want to spend my money at better air.

UPDATE: 12/16/2025- Chad was very quick to respond to this situation and we came to a resolution within a week. He made sure to get the install done before the end of the year and I am very grateful for this! The install crew were fantastic and didn’t miss a single detail. I look forward to the continued GREAT service they do and have provided.

The techican was a bit later than originally schedule but his first appointment ran late. He got right to the problem and replaced the part that cause the condenser to not run. It only took about 2 hour.

the technicians are knowledgeable but customer service is pretty bad. the last time i called to get a quote on a furnace replacement, i was told to find someone else. after using them for years out of convenience, i decided it's time to move on.

We had a new air conditioner and furnace installed in December. The initial install was fine, although I had to be the one to call and see when they planned on coming (oh! We are coming tomorrow-hope that’s okay). Thankfully the two techs that came were very kind and did a great job. U fortunately, another miscommunication and I had to call back to remind them of the promise they had made to install a vent to help with heat distribution. Fast forward to springtime and I called to get our air conditioner fully hooked up-lo and behold…ANOTHER miscommunication. A rude technician came out to realize that the job was not what he expected, and it would be a 3-4 hour 2 person job. That was after he made it out to be our fault that we didn’t communicate properly (as you can see, there is a pattern…….) I called back to let them know the situation and they admitted to the miscommunication after explaining how busy they are and how many customers they have, we got lost on the shuffle. Unfortunately we had already paid our $13,000 bill and so we don’t have much recourse. Thankfully for us the same two technicians came out a few days later and they did a great job and were very kind, which I appreciated. I have been less than impressed by the record keeping, documentation and really, complete carelessness from them. I cannot recommend them after the numerous “miscommunications” we experienced and excuses. There really is no excuse for running a company, especially when your paying customer has to be the one to stay on top of it and make sure it’s getting done correctly. Next time we will be taking our business elsewhere. The sad thing is is that Tom, the salesman, knew that I was very upset about the situation and promised to make things right, and yet I did not receive a call or a check in after the air conditioner was fully installed to make sure everything was okay and competed to the bare minimum satisfaction. If I had a frustrated customer that voiced their frustrations and the 4 mess ups they already had, I would be sure to check in and just make sure everything was completed and to thank them for their business. Just another reason why I will choose to spend my money elsewhere next time.

What a joke had these guys fix a small problem with my boiler when the technician was here he told me another part was going bad and would eventually need to be replaced and it would be around $300 now 6 months later I call to have it replaced and they tell me $700. I was obviously not terribly excited when I heard this so I confronted them on the price difference and in doing so started an office war between the owner and technician because apparently the technicians aren't supposed to be giving out prices. The owner told me he would call me with a better price instead I got an early morning call from a pissed off technician asking why I would lie to his boss and try and start a fight between them????? Are you people serious???? Then I try to get a hold of the owner to straighten it out and have gotten nothing but the run around. This is literally the most unprofessional situation I've ever been involved in and I will NEVER call this company for service again!

I was referred to this company as I had a Viessmann boiler on the fritz and couldn't find anyone in the area to service it. On Thursday (the week of Christmas) I called Better Air and set up an appointment for a service call the next day. The next day the technician called around noon and inquired about the system details and had me send some photos of the radiant plumbing, explaining that they didn't want to arrive without the proper parts. Then he texted me that the boiler problem might be related to the radiant piping (that I had installed) instead of a problem with the boiler. I tried to call the tech back, but from that point on he only responded to text messages. Meanwhile during the day my boiler worked intermittently up to an hour at a time, which along with the fact that the boiler had been in operation for 5 years prior would indicate that the radiant piping wasn't the problem. I advised the tech of that via text as well. Late in the afternoon after texting him inquiring what was going on I got a reply saying that he was waiting to hear back from their "rep" which I assumed meant he was getting help investigating the problem with my boiler. But at 7:30PM the tech texted me that their rep told them to refer me to someone else. So unbeknownst to me what I spent the day waiting for wasn't a fix for my boiler at all, but rather a much delayed reneging on the service call. When I asked I was told that the reason they wouldn't service my boiler is because it was a "homeowner install" (I plumbed the radiant piping but the boiler was professionally installed and I had told them that). I waited almost TWO DAYS in the middle of winter expecting this company to service my boiler - one day waiting until the appointment day, then the entire day of the appointment waiting for a service visit that never came. Instead of being honest and upfront with me they just wasted my time and left me in the lurch. If the tech had told me right away on Friday they wouldn't service my boiler because they considered it a "homeowner install" I would have had half a day to try to make arrangements elsewhere (and would only have wasted a day waiting on them). But by the time they told me they wouldn't service my boiler it was Friday night on Christmas weekend. Instead of a service visit and possible repair I got an additional guaranteed FIVE more days of downtime on my broken boiler. Discourteous and unprofessional. Merry Christmas to me from Better Air.