Home Services reviews in Maple Grove, Minnesota

Tree and shrubs. Noel is a Very nice gentleman. Unable to talk to Noel today. Have talked to him before. Appears to enjoy what he is doing.

TruGreen Review: Not Worth the Investment

I recently wrapped up a year of service with TruGreen, and unfortunately, I can't say it was worth it. Despite their claims of transforming my lawn, I ended up seeing little improvement compared to using a standard product like Scotts fertilizer.

Over the course of eight services, I continued to battle stubborn weeds that never seemed to fully disappear. Even after reaching out for additional treatments, the results were underwhelming. I had to request a reapplication of the overseed because I simply didn’t notice any difference. The whole experience felt like I was throwing money down the drain.

On top of that, canceling the service was an absolute nightmare. It felt like they didn’t take “no” for an answer. I had to decline offers and promotions more than ten times before they finally agreed to cancel my account. The aggressive sales tactics were frustrating and only added to my dissatisfaction with the overall service.

If you're considering TruGreen, I’d suggest sticking with DIY solutions like Scotts fertilizer instead. You’ll likely achieve similar, if not better, results without the hassle and expense.

They are without a doubt the worst lawn care company. On the first and only application that I received from them this year they canceled on me twice and never bothered to reschedule.I had to call them back after a month went by and many weeds ago 4/22. Then I never got another treatment.When I called to see why they have not been coming out, I was told they did forget me because of a glitch in the system. But I was told it was my fault for not calling them sooner.You never see the same person twice and half the time they complain they don't have the the right equipment to do the job or forget to do part of your lawn.

Noel from TRUGREEN is an outstanding individual. He is very personable and answers any questions we have in a positive and knowledgable manner. He is a credit to himself and his company.
I hope he continues to service our place for the future

You think customer service is about filling out these surveys....IT NOT.. is about understanding customer needs and thinking outside the box to complete the needs since the customer has paid $575.60 and the customer is ALWAYS right...no matter what you think.....,I have 60 days to get this lawn looking GREEN.The water is NOT draining into the lawn but is in the sidewalk. The few bare spots need some seed...I am not a happy customer,.

Our lawn care specialist was very thorough and took his time ensuring he treated the entire lawn. Additionally, he was extremely pleasant to speak with.

They sell you the service but they don't get out there when they should. I have so many weeds in the yard. They could never tell me when they would be coming out to fertilize. They just keep saying they are busy. If you can't offer the service you offer then don't sell it if your busy

This is the worst customer service I've had in my life. I've been a true green customer for years. I always prepaid to get a better deal. I cannot get to talk to anybody other than a third-party answering service. That was the most rudest professional company I've ever talk to my life. I'm in the customer service business and this is not customer service should be. I asked to talk to the manager of my account. The interrogation process was a nightmare. Beware of this company not to mention since I've been a customer they never called me. They just show up and start billing me every year and try to get me looped in their system and I call every year to negotiate the price for one pay all For the year. No, they're charging for extra services when they're product doesn't work and it says 100% satisfaction guaranteed then they say nope you've had too many 100% satisfaction guarantee. This was in reference to the mosquito spray which did not work as well as it did in the past five years and I've been a customer of those and now they charge me because I've had too many.

Tom was excellent! He explained everything to me & he went above & beyond! I would love to have home spray my lawn every time - if that’s possible!

Last year my lawn turned out great!! Hopefully this year as well!!😎👍

Not a customer, but still affected. This company applies a one-size-fits-all solution with little regard for detail. I don’t use their services, yet they’re overspraying by nearly two feet into my yard—damaging my clover in the process. Clover is bee-friendly, supports pollinators, and doesn’t aggressively compete with grass. Their excessive spraying suggests overapplication, and when I contacted customer service, they refused to take responsibility or correct the issue. Disappointing and careless.

Usually the tech does a nice job but this last time he just dumped the fertile down and over sprayed on plants. A rep did come out and we came to agreement on how to fix the issues. I’d recommend being home or have cameras in so you can see what they do

I had had two spring services performed but I noticed a large number of dandelions popped up. I called TruGreen to ask if that was to be expected after service. They did not hesitate to send out a truck to spray the entire yard free of charge. Great service

On May 28, 2025, my lawn was treated with chemicals by TruGreen and I am NOT A CUSTOMER. I choose to use BioLawn which is safer and more friendly to the Earth, pets, and children. I called TruGreen on May 28, right after we discovered what happened and asked for a call back from a manager/owner. I was assured I would hear back from somebody within 48 hours. No one called. A week later I called back and was assured by the second customer service rep that I would receive a call back within 48 hours. No one called. Because she knew I didn’t hear back from my first call, she promised to check back in with me after 48 hours to make sure I got my call back. She didn’t call me either.

Today I made a third call and that person assured me I would hear within 48 hours. I’m hoping this review will get some action. I have 17 new trees in my yard and I’m worried about their survival. We also had to cancel our BioLawn treatment on May 29 because we couldn’t mix the chemicals from Trugreen and our scheduled treatment from BioLawn. I left my name, phone number, and address each time I called TruGreen. I am requesting a call back from the owner immediately. Let’s hope this actually works.

True green dress es an excellent job taking care of my lawn and knows what it needs for weed control and nutrients to green up the grass. They are knowledgeable about what they sell to the consumer about weed control, trees and shrubs, -and even bugs (grub worms and mosquitos and more). Thank you for the fantastic job, see you soon

trustworthy company !!
My lawn improved a lot. See the from - to photos

This is my first year with TruGreen and I’m very happy with their service and their customer service. Yesterday I called and asked the technician not to come until after 9 because of my dogs. The customer Service person was really good and today he didn’t come until
After 9 so my dogs could have time in the year before the treatment went down. My technician is awesome too!

I have used TruGreen for years since I came to MN and my lawn is lush -- 1st 2 pics;

I decided to try them at my FL home and I did not get the same results; TruGreen was no match for the chinch bugs and the lawn will need to be replaced; second set of 2 pics is FL prior to TruGreen service, and the last set of 7 pics is with TruGreen and the lawn is dead;

Second time my lawn is burned. About five years ago, my lawn was burned. I thought I’d give him a second chance and once again it’s damaged! I want a full refund!

Applicator came to my door and shared the services that were being applied on the visit. The service was excellent and the applicator was very cordial and the information he shared was greatly appreciated, especially his advising that an insecticide for grub control was being applied. This saved me from needing to purchase an insecticide and do my own application.

Every technician that has been to my property has done an absolute fabulous job. Customer service department is absolutely horrible. The scheduling department gives you less than 12 hours notice when they’re going to do an application to your lawn. Their communication is terrible.