Reviews of local pros in Shakopee, Minnesota

Friends, charging a “flat rate” and not disclosing costs is shady business.

We were charged over $600 for an hour and a half of work. The piece that was replaced was a ball valve. My wife was flustered and paid them. I called for an itemized listing of parts and labor. The response I received was condescending and evasive. I talked with 2 separate people and they stated “It’s standard business practice. We charge a flat rate.” When I kept asking them to tell me the cost of the part they avoided and said their supervisor would call me...that was over a week ago.

Since then, I called another professional plumber and asked for a blind bid. He quoted me $350 for the job.

If you want to be condescended and charged double, this is the company for you!

Highly recommend Minnesota Plumbing and Heating! Great customer service, quick, efficient, respectful, reliable, ethical work. Dave was personable, low pressure but informative when we had to make decisions . He showed detail oriented, solid work in replacing our water heater. This company was easy to work with throughout the entire process. Office staff were helpful and efficient. Love the communication process this company uses to keep us updated with timelines etc. Our favorite: the text messages ahead of time with info complete with picture of the professional coming to our home, which left us not only informed but also feeling more secure in knowing we were allowing a safe person into our home! In the end, Dave left our home clean as if he was never here. Overall a great experience.

The technician arrived on time and sent a short profile ahead with a picture so I knew who to expect. He thoroughly explained the process for the estimate of work, explained the list of options with costs. No pressure was put on to pick any option over another. The work was performed quickly and efficiently. I was very pleased and would recommend them for any plumbing & heating needs.

I would never use them again and would not recommend them. The price they charge is ridicules, they charge about $400 an hour for my crude easement and charge you just to come out. I would avoid them if you don't want to pay really high prices. They replaced two needle valves on the outside of the house and took the tech about an hour to do to the work $536. But I will say the tech was very polite and courteous and did a good job.

We called MN Plumbing and Heating for a short term need and they were responsive and sent John out who was fantastic. He explained what NEEDED to be done as well as some items he would recommend to do in the future. Didn't feel like he was pulling the wool over our eyes and we greatly appreciated that. We will be doing business with them again in the future if we need.

Update - Minnesota Plumbing and Heating called to follow-up and sent a technician out. He looked at the softener and gave suggestions on next steps. I do appreciate their follow-up with me

I called to ask if someone could come out and look at a Kenmoore water softener that put out hard water periodically and randomly. The person who booked the appointment for me said that their plumbers were very familiar with that appliance and would be able to help. The plumber showed up 30 minutes after the 2 hour appointment window I was given and said that he didn't know what he was there to look at. I showed him the softener and explained the problem. He stated that I should call the 800 number on the softener and that he didn't know anything about the system and that he wasn't sure why he was sent to my house. The only "redeeming" part about the experience was that he didn't charge me the $59 visit fee. Nobody followed up with me at all after he left.

Took a Friday afternoon off to be home for the appointment. They called late to reschedule for Monday. Then they wanted $500 to replace a single shut off valve that was easily accessible. Had to pay $50 for the estimate and I sent them away. Find another plumber!

Chad did a great job at our house with a variety of maintenance items including the installation of new sump pumps and a new water softener. He was friendly, attentive, and really cared that the job was done correctly. I will definitely recommend him and the whole company to friends.

Disappointed. I needed a new water heater. They would not give any sort of ballpark on expected cost for the installation over the phone. I had to pay for them to send a guy to give me an estimate. I felt he was more of a sales guy than anything. They quoted three levels of installation in good-better-best tiers. Their cheapest water heater package was 20% more than the other company I had gotten a quote from and their top tier that they suggested was around two times the cost. My main take away was make sure you quote multiple companies.

Absolutely loved the service. Other plumbing services were quoting at least double the price with 2 days wait time. Minnesota Plumbing and Heating sent out someone within 2 hours and did the job for half the price. I definitely recommend them and will be using their services for future plumbing needs

Minnesota plumbing and heating was the most efficient and enjoyable experience I've ever had in regards to plumbing.

Our plumbing expert John explained to me in detail which steps were being taken and why throughout the entire process. He helped educate me on the basics of my immediate concern, and took the time to review and inform me and any other plumbing concerns he could find in our home.

Upon completion of this process I was then given multiple solutions with no pressure to select any particular one. John was professional, family friendly, and simply a joy to work with.

I highly recommend using Minnesota Plumbing and Heating for all of your plumbing needs.

Update 04/18 - While I continue to use MN P&H (HOMEWORKS), and still highly recommend their services, I do wish to inform you that their prices can be high. While some may argue you get what you pay for, I feel it is best to forewarn those who may be more price conscious.

Dean came out, evaluated the problem, spent time explaining what needed to be done now and what could wait. He took the time to go back to get the necessary repair supplies and returned to fix everything. We have recently moved and found that many services come out, say they weren't scheduled for the amount of time it would take to handle the problem, and make us make another appointment - we've been waiting for a cable install for a month now! Dean was great! He took the time, handled all issues, and explained everything. Highly recommended!

First of all, everything is very professional. I understand why some people give them high reviews. My problem is not with that. However, their prices are staggering. I was given an estimate of $2500 for a part of my job. The two other estimates both came in at $800 for the same thing. On 2 leaking valves, I was quoted $800-900. These were fixed on another estimate when he simply tightened the nut for me. Free of charge. Finally, the free quote I was told that I was getting was taken back when I didn't commit to them doing the work. They charged me $50 for the free estimate. Very dishonest. Again, very professional operation but be prepared to pay, at minimum, triple what you will be paying elsewhere

John was great. He arrived in time within the two hour window my appointment was scedhuled for and was very friendly and courteous. He explained things to me so I understood and gave me several options to fix the problem. Would definitely use his services again.

Josh is great. I have had him out twice. Once to fix an outdoor faucet which has had freezing issues - no more issues. The second time to do a water heater drain & flush. He explained the condition of our water. We decided to go with the electric anode rod so our water heater will last longer.

John H. was on time and did a wonderful job explaining to a non-plumber why my faucet was leaking, which is no small task. Then, he walked me through some repair options in plain language and patiently answered all my questions. As he worked he even took the time to show me his cool new battery operated pipe cutter.

When he finished the work, he wasn't willing to say he was done until he'd satisfied me that the leak had stopped. That's an experience you don't find often!

You'd be miles ahead by hiring Minnesota Plumbing and Heating for any of your plumbing needs. If you say pretty please, they might even send John H.

I cannot say enough about the service we received from John and Minnesota Plumbing and Heating. He came out at the time specified, diagnosed the problem immediately, and within a couple of hours we had a new water heater with hot water a short 30 minutes later. Everything was taken care of right on site. John was personable and professional. It's easy to see why he's been doing this for over twenty-four years. Thank you John and MN Plumbing and Heating!

I have had them service my house twice now and haven't had a single good experience.

The first time I wasn't given a single quote and then was charged hundreds more than I was expecting to pay for a simple expansion tank replacement on my boiler furnace.

The second time the plumber took 5 hours to replace my water heater and I was charge $200 over the quoted price. This was after I had to go through multiple emails of sending them photos and measurements, all while waiting a week without hot water. On top of that when the plumber soldered the pipes he mentioned "There might be some soldering residue in the pipes. Just run the water till it comes out clear and you should be fine." Thanks to the "small of amount of residue" both my bathroom shower and sink faucet were clogged. What kind of plumber doesn't make sure the water works back to normal, hot and clear before leaving the house? Absolutely annoying that after paying hundreds over the quoted price I still had to go in and unclog the mess their plumber left in my pipes.

Edit: Minnesota Plumbing and Heating reached out to me and talked through the problems and issues I had with their service. Although I still originally had a negative experience, I was impressed that they took the time to correct the issues I had with my experience and act on my feedback.

After 14 years, I had to have my water heater replaced. Upon discussion with the salesperson/tech, Jeff, we agreed that a tankless water heater was the best option for my family of 4. Not only from an always available hot water standpoint, but that I will see a reduction in my gas bill because my water heater will only run when I need it too.

The two person team (Jeff and Carlos) came to my house and installed the new water heater within a couple of hours. They were kind, NEAT, and very professional. I have dealt with many repair/service companies over the years, and these guys were outstanding. I would recommend this company to anyone looking for great service.

I am excited to report after only a couple days of having the tankless water heater, my life has changed. I was able to wash dishes in my dishwasher, do two loads of laundry, shower one kid and give a long bath to the other, AND take a long HOT bath for myself all within hours. It was worth the investment.

There are not enough good things I can say about this company and their technicians. My technician, Gary, was probably one of the nicest guys I've ever met. On top of the fact that he was prompt, courteous, knowledgeable, and efficient. From the moment I called them to the minute he left, I felt like I was in good hands. I've already recommended them to someone else (and this was before I even got my invoice). I admire the fact that they were upfront and honest about their prices and schedules, I did call a few other companies and when they wouldn't tell me what they charged I was skeptical. Minnesota Plumbing and Heating was the exact opposite; not only were the upfront about their costs, but Gary went out of his way to explain all of the services he performed before he left. Thank you, I will be calling you again!!

Our 13 year old water heater went out. We called MN Plumbing and Heating the next morning and they were able to dispatch a plumber out that afternoon. They were able to replace our water heater that same day. I felt the price for the work once all said and done was a little high. Had it been something we could have gone without for a few days, we would have shopped around and perhaps would have saved some money. However, the work was quickly and the plumber was very professional. Besides the price, we are very satisfied with this company.