Reviews of local pros in Shakopee, Minnesota

The rep that came to the house was friendly at first, until it came time to make a decision on weather or not I was going to use their service. He was extremely impatient and pressured me to make a quick decision. He quoted $3500 for a new water heater + installation.
The rep took advantage of the fact that I am a woman and younger and don’t know everything about water heaters. He recommended a water heater that is way too big for the house and tried to get me to replace a perfectly fine water softener. He only offered one option for a replacement and didn’t mention other sizes or models that would be more efficient for the house.
Once the project was started the lead guy left without saying anything and left two people, that he had told me were in training, behind to finish the install.
My basement floor is painted with cement paint and after the installation was complete the guys left the floor all scratched and scuffed up. There were muddy prints on the floor, doors and woodwork. The final invoice made it seem like they are trying to hide something. It listed the water heater + install but only gave a final total. It didn’t list how much of the total was allocated for labor and how much was allocated for the price of the water heater.
My husband called the manager after all was said and done to ask some questions and get clarification on some things. The manager was very apologetic about the carelessness of the employees and removed a small portion from the final bill. He also said that there is absolutely no reason that the house we live in should need such a large water heater and apologized that the rep made that recommendation.
Even with the apology and the small reparation I was left with a bitter feeling about this company and would not use them again.

I agree with most of the comments on the over charged for the work from MN Plumbing and Heating. I'd similar experienced, which a leak on one of the bathroom copper pipe that requires attention. Then contacted MPH for the first time. Jeff was the tech who turned up the next morning. He had suggested I'll need the copper pipe replaced to fix the problem, since he'd noticed the main water valve was shut off at that time. Then, he shows me the quote $741 price tag. He then further explained the complications of the work to be done, which kind of a sales tactic in my opinion. Due to zero knowledge in plumbing and was presented with not much of an option, I agreed to proceed. By the way, I was even more surprised when the job was completed in an hour.

All said and done I'd shared my experienced with friends and through asking around all of them concluded that I'd over paid for the service.

I am changing the review to 4 after received a follow up call from Bob at MPH office, which we both workout through the situation with the payment disagreement. I would have gave it a 5, if the service guy could have worked with me on an agreeable payment term.

Minnesota Plumbing and Heating was great! They had an appointment available quickly which was awesome. I was notified when the technician was on his way to my home. I received a photo of the technician as well as some history about him which was greatly appreciated. Sometimes it can be a little nerve-racking to have strangers come into your home. John arrived and walked me through what the issues were as well as other information about appliances in my home that I had questions about. He took care of the issue and made sure everything was working properly before leaving as well as go over again everything he fixed. He made sure I didn't have any questions. I really appreciated his attention to detail and willingness to explain to me what I had questions about. I would call this company again for any repairs needed in the future.

I had a great experience working with MN Plumbing and Heating. I first had them out to fix some plumbing issues on two of my sinks---switching from flexible piping to regular piping. The plumber was on time and taught me tips and tricks throughout the process. Later in the week I had my furnace inspected and an estimate given on a new furnace. Scheduling was easy, the guys were prompt, and the installation went smoothly. No complaints! Would definitely use them again.

I had them put in a new AC, a new furnace, and a new water heater in my home in Eden Prairie. MN Plumbing and Heating technicians are professional and reliable. Their services are top-notch and they perform quality work. I am very happy on that front. That said, their prices seem higher than competitors and higher than my comparative analyses done via google. I had second thought after scheduling my installation appointment and wanted to do additional research to make sure I don't overpay and feel comfortable with my purchase. They did the best to be accommodating and I appreciate the customer service and professionalism. They were responsive and helpful. I would suggest doing your research thoroughly before you make an expensive decision like this one so you could feel good about your purchase. Bottom line, I am happy with this company and would use them again for other services.

Great experience with getting our furnace fixed. They were very responsive when scheduling an appointment. I used their online appointment tool and received a call within minutes to confirm an available time slot. When the technician was on his way the next day, I received a text (and email) including his name and picture. He greeted me and was very upfront and honest about the inspection and repair process. He quickly identified the issue and came up with an estimate to fix the problem at hand as well as few estimates including other optional service and replacement options for other components as well. He was very clear about which component was the root cause and needed fixing and which other components were aging and could use replacement as well but were optional. I opted for just replacing the broken component and was not met with a poor attitude or pushy sales tactics about my choice. The repair was done shortly after reviewing the estimate and our furnace was back in action. One other thing I really liked was their entire estimate and billing process is done electronically on a tablet. After paying I immediately received an email with a copy of my invoice and the original estimates. Very polite and straight forward process overall, would definitely call them again.

Bad service

THIS CONTRACTOR IS VERY KNOWLEDGEABLE AND HONEST
SELLS ONLY TOP OF THE LINE TRANE EQUIPMENT .

Rich is great !!! He saved us on a hot summer day when our a/c broke.

Appraisal and repair done in two days. Hope landlord likes their service.

Rich is a great guy and very reasonably priced. I highly recommend them.

We have used in the past and again they responded in a timely fashion and completed their work professionally.

Great communication. Great service. Had them out for a couple different issues and they have taken care of everything in a timely manner

I can really recommend their work and treatment of people as well as payment options, I am generally very happy and grateful with their work

Zach and Cheryl did a great job communicating and did their very best to get us in during a busy time. Would definitely recommend.

Some how I left a 1 star review when I have no business with this company. No idea how this was posted on my profile. Now that I noticed I wanted to right my wrong. I take customer service seriously and after reading other reviews I’m sure they are a great company.

Does not disclose trip fees prior coming.leaves parts parts of HVAC unsecured after opening. I ended up calling different HVAC company to fix it.Uses foul language.soooo unprofessional.bad bad bad overall. Better of calling someone else before you waste your time and money.

We used General Heating to look at a property in Norwood, expecting that we would need to do a full replacement of the furnace. He said it was in great shape, and just needed a tune up. I appreciated the honesty. Highly recommend.

Excellent service! They came out the same day we called about our AC and this was when the temperature was at 90 degrees. Rich was very helpful and covered all our options with upfront pricing. They had to come back the next day to put in a new part and they are were constant communication with us about what time they would arrive. All and all I highly recommend them.

A/C went out on a Saturday. Called and they were out the same day within a couple hours, very prompt. I was told a price to replace blower motor and after it was completed, the price had increased by $110. He stated that it was Saturday and it is based upon time. Most everything was apart when price was given and tech knew it was Saturday when quote was given. If you have been in business for over 40 years, you should know how long it will take within minutes, not more than an hour worth of labor.

Also, price on the bill does not include Credit card fees that will be applied after the card is processed. That price should be included in your cost, just like everyone else.

Absolutely horrible experience! Would avoid this company at all costs.We were paired up w/ them through our home warranty when our AC stopped working.1st tech came out on a Mon.(Zach)& was here for 15 mins total. My husb. went to check in shortly after he arrived & he was extremely short & rude & said he replaced the startup capacitor.Zach left w/o checking out with us or ensuring he had actually fixed the issue, which he had not.I called the receptionist Cheryl, to see if Zach left to get a part b/c he had not told us he was done/leaving-she called me back after talking w/ him & told me that he wouldn't be coming back & he fixed the issue, & we needed to wait several hrs for the house to cool down. We watched the thermostat & 3 hrs later after the temp went up in the house (it was in the mid-high 90s here), i called Cheryl & asked to speak w/ the owner b/c i knew it was not fixed. Finally convinced her- & Rich, the owner, was going to come out the next morn. @10am. Next morn. i missed a call from Cheryl (she didn't leave a message) & i called her back 3 mins later. No answer-i left a message, then called again at 9:45a to ensure Rich going to be here @10. Cheryl said she "couldn't get ahold of me" so she sent Rich on another job & he would be here around lunch time. After multiple more calls to Cheryl, Rich finally showed up @5:30pm. Rich told us the fan was spinning in the wrong direction, which meant the motor was bad, & he was going to have to get approval from Cinch (home warranty comp.)to order the new motor & would likely be several days.On Wed, Cinch informed me the part would be in on Thur- I called Cheryl & asked her to have Rich please call me ASAP to ensure he would be able to come install the new motor on Thur, to which she was very rude & informed me he wouldn't be calling me until Wed. night.Rich called me at 7:30pm on Wed. night & told me the motor wouldn't be in until Fri. (Cinch told me Thur.)& he'd be going to pick it up at the local Lennox distributor when it arrived. Fri. rolled around & i tried calling Cheryl at 2pm, left a message & didn't receive a call back. Called again at 4pm-no answer. My Father then called from his phone & left a message inquiring about an issue w/ his AC to see if we could get a call back & Cheryl called him back w/in minutes. He then asked her to call me and she did & of course was very rude. She informed me the part hadn't shown up yet & we would have to "shoot for Mon.", I inquired about where the part was coming from since Rich told me he was going to have to pick it up from Lennox, & it sounded like they had their wires crossed. Cheryl then said "I don't know but you'll have to talk to him about that" & she hung up on me. We didn't hear anything from them until Mon. afternoon when my husb. called Cheryl & she told him the motor was in & Rich would be out around 4p-5p to install it. Rich showed up at 6pm & my husband went to check in w/ him & he hadn't even put the motor in yet, he had the fan out & upside down & said he was trying to get the fan to spin in the correct direction. He finally tried to replace the motor, which he said was the problem in the 1st place & then told us the new motor was faulty and now the fan wouldn't spin at all. He said he it would probably be about 5 more days (we had already been displaced from our home for 1.5 wks bc the temps were so hot & we have a 1 & 3 yr old). The next morn. Rich called my phone, asked to speak w/ my husband & when i said he was working he said "I was calling to let him know we are dropping you as customers and we are going to let Cinch know it isn't working out and we won't be coming back." We had a new company come out the next day & the guy fixed the AC w/in 30 mins. & informed us the wiring w/ the new capacitor Zach put in was messed up & the fan Rich had messed w/ & tried to flip upside down was bent so much that the unit now shakes. Absolutely MIND BLOWING how a small bus. w/ customer service like this & incompetent technicians can stay in business.