Roofing & Gutters reviews in Ridgeland, Mississippi

Watkins did a great job. Very customer friendly and professional.
Working with Jeff made the job easy.
He keep me updated all day long with pictures of the progress.
Thanks to everyone.

Watkins did an outstanding job on our roof repair — very professional and helpful from initial inspection to final repair. Highly recommended!

Zack, Jamie, and Stephanie were professional, punctual, and honest. They let me known what to expect and seemed to genuinely care that we had a great experience. Would definitely recommend for roofing needs.

This is my first experience with replacing a roof in the Jackson, MS area. Words cannot express how grateful I am in having Watkins Roofing perform the task. Finally found a reliable company where people answer the phone not machine. I personally had four project managers involved in this project (Marc, Jeff, Waymon and Zac) all of which were timely, professional, knowledgeable, polite and willing to answer questions. In fact, Jeff represented Watkins at the closing on the property because the insurance company responsible for replacing the roof was so slow that it jeopardized the closing. Had Jeff not been at the closing, I’m sure the closing would not have occurred.

I received a call the day before the job was to start stating that the employees would be there at 7:15 AM the next day. They actually arrived at 7:00 starting to work immediately. A protective screen was secured around the entire house to protect windows and doors. All of the workers worked together as a team to complete the work. The job site was impeccably cleared of all debris.

I could not be more pleased with the new roof. Finally I found a company that goes out of their way to please. I have nothing but praise for Watkins. This is a company you can trust with your roofing needs.

Zac completed everything he promised.
The roofing crew was exceptional...every one of them.
Had a post installation question...Zac showed up, checked out the issue, and verified all was operational.
Don't get this kind of service once the job is completed and the bill is paid. Customer service!

Watkins Is the best!! Michael and his team are dedicated to detail and respond quickly. Highly recommend them for all roofing needs.

This is a customer oriented company. They asked questions about what I wanted. They keep me filled in through text, phone and in person through the whole process. They even sent pictures showing each step of the construction. They were not low bid but I felt very comfortable with their representative. They obviously knew their job!

Watkins was helpful in dealing with my insurance claim from start to finish. The roofing crew was on time, professional, and efficient. They also cleaned up around the house throughly after finishing. Each team member maintained a high level of customer service as they communicated each step of the process and answered questions as needed.

We damaged our gutter with a moving truck while our house was under contract for sale. Todd came out immediately and gave the quote in a timely manner. They were able to coordinate installation with the new owners and completed to their satisfaction.

I had my roof replaced in Madison after the big 2020 hail storm. I always thought they did a good job, but the vent fan on my over the range microwave quit just after. I always thought the microwave was just a POS but kept it because it still worked fine otherwise. Well it finally quit heating food the other week and I bought a new one. When I pulled the old one out, I found out why the vent quit. Roofing nails and shingle scrap dropped down the vent wouldn’t let the fans spin.

Update: Representatives from Watkins reached out to me and said that customer satisfaction is extremely important to them and they wanted to make it right. They offered to reimburse me for the cost of my new microwave and sent me a check. The fact that they went out of their way to contact me and offer to do whatever it takes to rectify the issue shows that they really do value their customers.

Everything was great from start to finish! Michael and Zach were very communicative and engaged with our project! The went above and beyond for us. The crew was professional and kind. And the roof looks great!

Everyone was helpful and friendly. They made sure to explain what needed to be done and explained the breakdown of the price. Brittany, Stephanie, Johnny, and Matthew were the ones we had contact with. They listened and always returned text messages the same day. The work started at 7 in the morning and was finished by 1. Everything was cleaned and removed and we love the new roof. This is a great company with great workers from the office to the workers who put on the roof. If you need a new roof I highly recommend this company

Exceptional and excellent customer service from beginning to end. Jay and the Watkins team were very prompt and on time to complete the roofing project on my home. After Jay shared the before and after pictures with me, I told him that it looked like a totally different house!! The crew worked extremely hard from the time they got there until they completed the job. 5 stars is definitely not enough!! I would give this experience 10 stars!! Easily!! Thank you so very much Jay, and please thank the workers for me as well. I am so very happy with the end results, and my new roof looks AMAZING!!!! Jay was so kind and professional. It was such a pleasure meeting him. I would HIGHLY RECOMMEND Watkins Construction and Roofing for all of your roofing needs. They stand behind their work, and it shows!!!! Again, THANK YOU, THANK YOU, THANK YOU!!!!! I will be recommending you to all of my family, friends, and neighbors!! Thanks for all you do!

The Watkins team did an excellent job and installed a beautiful roof with evident attention to detail in all areas. Everyone was friendly and competent from Jamie, who did the initial inspection, to Waymon, Jay, and Zac who were there for the installation and clean-up. We couldn't be more impressed with their work and would confidently recommend them and use their services again.

Watkins did a great job on our roof this week. Zac communicated continuously and made sure all of our questions were answered. The crews worked hard and cleaned up at the end of the job. The entire staff at Watkins worked with us during a long insurance process. I would recommend them to anyone needing a roof.

Watkins worked efficiently and rapidly to replace my entire roof in one day. They also showed great professionalism with cleanup after the job was done. Had I not been there when they were wrapping up I might have thought the shingle fairies magically replaced my roof. NOTHING was left behind.

Watkins did a great job on my repair and roof wash. Bryce notified me of all updates and when crew arrived and called to follow up after repair, and answered any questions I had. Would definitely use them again!

Watkins Construction and Roofing was great to work with and did a professional roofing job! Jeff worked very hard with the insurance company and was really helpful in showing and explaining all of our roofing options. Stephanie kept us up to date on the roofing schedule that changed serval times do to all of the rain we have recieved this spring. The work crew showed up 30 minutes early and worked till dark and had my roof completed and the yard cleaned up before they left. Grady the site supervisor made sure they were doing a quality job and had all the materials they need. My Roof looks great and my yard was cleaned up and no signs of damage to it. Great Job!!

Watkins Construction did an excellent job replacing my roof! The team was prompt, professional and they protected my landscaping, swimming pool and grounds during the process. They also cleaned up all debris every evening and at completion they put all outdoor planters back in place. The men and women doing the job were very hard working and incredible to watch. From my first meeting with Johnny Cassatta, to my final meeting with Matthew Hajj, my experience with Watkins Construction has been exceptional. Matthew made sure the project went smoothly and he and his team are outstanding!!!

I can not say enough good things about working with this company! Jamie Price was great to work with throughout the process, and Jay Walker did a great job overseeing the project. I was amazed at the communication, the text updates with pictures, the amazing crew and all their attention to the smallest details. They cleaned up the site every day and it looked immaculate. Roof looks AMAZING! This was a top notch experience from start to finish!!

Matthew and his crew was very professional. Performed a thorough job and kept me updated regularly. Roof looks great. Enjoy doing business with Watkins. Thanks Joseph Martin