Reviews of local pros in Avondale, Missouri

Arthur was absolutely great. He had a hard time the 1st try and never gave up. Got the job done with respect and like a pro. Amber was great who does the phone. She worked with me to make sure things was set up on my schedule. Excellent job you all. That's why I stay with you all.

They showed up and worked for an hour then said the problem couldn't be fixed because the city had cut out sewer line and that they were seeing a lot of this. They charged $400 and I told them I wasn't paying $400 for an unfinished job. They said they understood and took $200. I called the city. The city said no lines were cut and called Reddy Rooter who got the job done quickly for another $200. I do not recommend razor rooter.

Fighting a battle of a backed up basement & sewage drain... & becoming extremely frustrated with other companies promises & unbelievably high price quotes...
It was such an amazing experience from start to finish with RAZOR ROOTER! The Drain-Tech (Justin) was totally professional, knowledgeable, & very confident about seeing the job through! Absolutely use this company for all Plumbing & Drain needs!

I had tree roots in my main sewer line I had called another plumbing company out that morning the plumber said that I had to replace my main line because he could not get through the roots. So I called Razor Rooter & the plumber had all the roots cleaned out & cleaned the whole lone in under 2 hours. There prices are great & there plumbers are well trained & know how to do there job.

Things with this company have changed. I called 2+ months ago the answering service said the plumber makes his own appointments. Well I never heard from anyone. They must not need the business now and I have used them for many years and they were always great to work with, but not any more. I am now looking for a new plumber one that will not take 2 months to call and make an appointment.

I couldn't believe they answered my call at 11:30 at night! They are amazing, helpful, will return your call, and available when you need them (which is so important when your basement is full of waste!)

Jeremy came out and fixed my backed up line for me and was so genuinely nice! He made sure I understand the issue and what to do to make sure it doesn't happen again. As a new homeowner, it's so helpful to work with people who want to help you. I wish every company was this helpful!

i am amazed with the technician. He works without taking any break until he cleared the root out of the drain. Outstanding service with fair price. I was about to call Bob Hamilton service, but after read Jane Done reviews and went with Razor Rooter. Thanks So Much!

Plumber ran auger and told me that the main sewer line was broken so he couldn't clear it. So, I called a company called The Bearded Plumber to come out and dig up the sewer line to replace. He was nice enough to run the camera down the drain to make sure it was really a broken pipe. It was not a broken pipe and so he ran the auger and cleared it no problem. I asked Razor Rooter if they'd refund my fee since they were wrong and didn't clear my drain and they said "no." So I paid them but I won't use them again for my 60+ rental houses.

Razor Rooter also busted out a bathtub drain at another rental house I own. I think they used to be a good company but as of recently, I have not been happy.

Razor Rooter can clean a line out for sure! I had a nightmare experience the True Blue Plumbing they wanted me to replace all my sewer lines for $6600. Razor Rooter gave me a 90 day guarantee and I recommend them no sales pitch just a clean line. Thank you Razor Rooter so much!

I have used this company for well over 11 years and have referred many customers to this company. However, in the past year I noticed a big change and truly will never ever refer anyone to this company nor will I use them for our 13 rentals. They lost a customer just for the rudeness that the lady answering the phone conveyed. Not only was she rude and told me many times she was doing me a favor but she then hung up on me. Trust me I don't need any favors from anyone so no loss but I will tell everyone I know not to use the company.

They are awesome! They spent the entire day at our house helping fish a drain bladder out of our pipes. The plumber Mark was nice, treated my wife nicely until I could make it home and bound and determined to fix our issue. They will be the only plumber we use if we ever need one again.

Weve had 4 plumbers out to our house and no one could find the problem nor fix the problem! We had a technician Preston come out who was very friendly, took his time, found the problem, and went above and beyond to make sure everything was fixed and CLEANED up before he left! Couldnt have asked for a better company or technician to come to our home and take the time to get our house back in order. Never once did he rush to get job done. He was here for us felt like family and made sure we were super happy before leaving. Our family feels blessed to have found not only this company but a technician that cared to get the problem fixed correctly!

I used a razor rooter To clear a mainline at a rental property. They came out three different times and said the line was clear but I still had a back up. I called a different company to have the same work done and they were able to clear it on the first try. I called to ask for a refund because they were never able to clear the line and I was told that they did not give refunds. Do not waste your time and money with this company!!! REPLY to razor rooter: And as I discussed, I’m not willing to allow my tenants to live in sewage for ANOTHER week while you constantly lie to me and say the line is clear when it obviously is not! This is the first offer to camera the line (but Anthony’s plumbing has already cleared it) and I’ve spoken with the office several time to get this resolved. You wasted my time and money. I gave you the opportunity to do the right thing and refund my money since you did not do the work you charged me for.

I called this company to come out and repair a slow drain at a rental home I own. The technician advised me that since the house had a drum trap the best course of action would be to plug the Overflow and plunge the drain. While doing this he cracked the drain line and told me he would give me an estimate to repair the drain but he couldn't do it then because the floor would have to be jackhammered up. I never received an estimate only a charge on my card . Since I did not hear back from them I called another company they came out had the problem fixed in less than an hour and $200. I would be very cautious before dealing with this company

The office responded quickly, prices were reasonable, and the service good. The only negative was arriving at almost 6p when planning on 4p but the work was done quickly and efficiently.

Had flooding in basement, and Joe took time to listen to the problem and get it fixed properly. Super friendly and professional, and showed up quickly. Price was extremely reasonable too. Will definitely use Razor Rooter in the future.

I, like many of those in the other 1-star reviews I've seen, also fell victim to Razor Rooter's poor customer service and overall non-responsiveness.

**TL;DR: don't go with this company if you have an emergency issue or need something fixed promptly. They do not communicate with you. They are not responsive to your needs. Their employees will even lie/create bogus excuses as to why they were so slow in addressing your issue.**

We've been without hot water in our kitchen for almost a week and a half now. Razor Rooter was hired to fix our issue the middle of last week by our property management company (we rent). My husband provided his contact information so that the plumber could contact us directly to schedule a time to come fix the issue. He heard nothing from them that day. The next morning, I provided the company with my contact information so that the plumber could schedule a time with me to come fix the issue--as I was the one who was home. By 1 pm that day, I still hadn't heard from the plumber, so I emailed the company asking when I could expect the plumber to stop by. The company responded an hour later saying that no one would be out to our house that day. We heard nothing over the weekend.

As of noon on Monday, we still had not heard from the plumber about coming to fix our issues. So I called Razor Rooter directly. I was told that our ticket had been given to "Russ" the previous week and that she would have him contact me or my husband. 10 minutes later, he contacted my husband saying he "hadn't heard about our issues until the company called him 10 minutes before" (debatable since the woman at the company said they'd given him the ticket the week before) and that he would be by our house between 10 and 11 on Tuesday to fix the issue. My husband had to stay home from work yet again Tuesday to await the plumber.

Needless to say, 11am on Tuesday came and went--no word from Russ. Noon came and went--still no word from Russ. 1pm came and went--no word from Russ. My husband tried calling Russ multiple times, but he refused to answer. Then my husband called the company at 1:30pm to ask what the deal was. The woman who answered the phone told him she'd have Russ call him immediately. 5 minutes later, Russ magically calls my husband and says that he thought he was scheduled to come between noon and 1--it was after 1:30pm by this point. None the less, this assertion was still a lie because he specifically said he'd be there between 10 and 11 and then later admitted to my husband that he was in fact supposed to be at our place between 10 and 11.

Russ finally showed up around 2:20pm on Tuesday, took a look at our kitchen sink for about 10 minutes, told my husband we'd need a new faucet, and that he would not be able to install it that day. He promptly left without any word as to when or if he would return to replace the faucet.

Frankly, this lack of customer service and lack of communication are astonishing. This is not how you run a business. I would not recommend this company to anyone.

We have used this company before in the past with no issues. today was another matter, we had a pipe burst under the sink in our basement and it flooded the area we had to shut off the water at the mains supply. we called razor rooter at 8:25 to set up an appointment the scheduler said she would get the info to the plumber as they set their own schedules we waited until 10 and still had not heard from the plumber. so we called back. the scheduler again said that they set their own schedules and we said we understand that, but all we want is just a phone call saying if they will be able to get to us today and approximately a time she said she would send the info to the plumber. we waited until 1:00 p.m. this time and still had not heard from the plumber. we called and again they told us the same thing finally the plumber called back about 15 minutes later his name was Russell he was rude to my mother on the phone my mother was upset and flustered because of everything that had went on this morning with our water and was trying to explain the problem to him, she handed the phone to me to explain the situation. he was rude to her and sarcastic to me, stating "so youve got a leak" and made fun of the fact that my mom was flustered on the phone. He was extremely
unprofessional on the phone and very sarcastic. And then stated he wouldn't be able to get to us until tomorrow. It would have been nice to get a phone call back in the morning letting us know that . Needless to say we will not be using them again. They've lost a 15 year customer all due to bad communication, lack of caring and terrible responsiveness. Would not recommend Razor Rooter anymore.

First time they came out they cracked the pvc piping from my washer drain but then denied it. Main drain backed up within a day or 2 so called them to come back out. First guy couldn't get past 75 ft so we had to wait another 2 days for the boss to come out (mind you we cannot use any water at this time). That guy was able to get through the whole 100 ft. But after he was done he put the main drain plug back on but didn't tighten it. When I went down later sewage was leaking on our floor I tried to tighten the plug myself but it just fell off and the back half fell down my drain...he could've told me the plug needed to be replaced due to how old it was or the fact that that it wasn't tightening on but he didn't want to deal with it so just left it that way. Very unprofessional.

Bob Hamilton came first to try and unclog the drain and somehow made it worse. They claimed there was concrete in the drain and quoted me $15,000 to replace the pipes! I called Razor Rooter and they were out within two days (we're in a polar vortex when this is happening, so understandably they will be busy). Josh was dispatched first thing in the morning to my house and cleared the pipe in just 30 minutes. He also claims that it was just roots, not cement.

Josh was very professional, showed up when he said he would, and is clearly knowledgeable about his trade. He answered all my questions simply enough for me to understand and explained the situation using analogies that helped everything make sense to me.

Overall, I am highly satisfied with the results and services provided. Josh not only cleared the pipes, but cleared the stress that came with it. I would have given 5 stars if they cleaned up the sewage, but Josh told me I can wash it back down the drain. Understandably, cleanup is not their job, but, luckily, there isn't that much to clean up in my case and it will be super easy.

Bob charged me $350, Razor Rooter was less than half that. Bob refused to come back out to finish the job, Razor Rooter warrantied the work for 90 days. Never use Bob Hamilton.

Do Not Recommend!
One they noted the issue incorrectly when I was very specific and detailed when I called. Which I was later called a liar in less words when I called to speak to someone about how the situation was being handled due to the miss information which led to making the situation worse and caused further issue. Then I was told they cant do anything it’s the owner I am dealing with. The plumber who I found out was the owner was unfriendly to begin with but became extremely rude when I tried to address my concerns and cursed at me and then just walked out and drove off with out a word. During the time he was there, He did not communicate with me, ignored me, flooded my bathroom floor and carpet outside my bathroom door, poured stuff from the toilet in my tub covering my 1 year olds toys and bath stuff in the tub with out communicating anything for me to remove said items. I found the state of my bathroom after he left with out a word. Seeing the state of my bathroom I realized he tracked that toilet water on my carpet through my home which is absolutely filthy. I have a child who crawls on that carpet. He was completely unprofessional and just plain disrespectful to my self and my home.