Appliance Repair reviews in Fenton, Missouri

St. Louis Appliance Repair has been servicing our appliances for many many years. And they always do a great job. Recently, we had three appliances that needed work, and two of them were particularly persnickety. This meant that Jared the technician (who by the way is a very interesting man, very friendly, was always on time, quick and efficient, we had fascinating conversations!) had to come back on several occasions. But because we had already paid for the labor in the beginning of this set of repairs, the only additional charges were for the new parts. We love this company - they are always our go-to appliance repair folks!

We’ve had to use this company a lot after our new kitchen was installed. We bought top end appliances and sadly almost all have needed repair. (They don’t make them like they used to.)
This company and their staff have always been professional and friendly. They really know what they’re doing. Now that we’re out of warranty the cost for repairs has me worried. But they seem to be reasonable. Thanks for being reliable, courteous and professional.

I contacted this company and waited 14 days for a response from Susan in their office - called her again and she apologized and said she would get right back to me - 2 days later - no word from Susan.
Terrible customer service.
I called Mr. Appliance and had a serviceman out the very next day!!!!

Excellent customer service. Arrived right on time. Made the repair. Explained what was needed. Couldn't be happier. Thanks, Bob!

So nightmare situation as well. Zac arrives to do routine maintenance on my Subzero and Wolf stove. He turns on a knob that he thought was the small oven and then asks if he could use my restroom while it heats up. He was in there for 5 minutes - obviously taking a crap - while I smell something burning. He had accidentally turned on the griddle on which there were flammable items. I turned off the hot griddle, removed the items and turned on the fan. When he was finished in the restroom I let him have it for not being familiar with the appliance and not being focused. This could have been a disaster had I not been in the same room.

We had been repeat customers and always happy with this company—until now. Our most recent experience was an absolute nightmare.

Trip 1: Technician inspected the ice maker and told us exactly what part to order from Bosch.

Between Trips 1 & 2: We ordered the part as instructed and paid for it.

Trip 2: A different technician arrived, took one look, and said the part was completely wrong. No apology. No effort to fix it. No refund. Just “buy another one.” They didn’t care at all that we had wasted money on a part they told us to buy.

Trip 3: We paid for the “correct” part and had it installed—only for the technician to break our ice maker entirely. It went from making ice (but not shutting off) to making nothing at all.

Trips 4 & 5: Multiple return visits. Still no ice. After trip 5 they even had the audacity to quote us $315 for yet another part—caused by their own mistakes.

Trip 6: A technician finally installed the new part for free, and we had ice again… but now the fridge door flap was broken, which I had to fix myself.

Six visits. Wasted money. Weeks without ice. Damage to our fridge. Not a single sincere apology.

This company took no responsibility for their repeated mistakes and treated a loyal customer like we didn’t matter. We will never use them again.

Dishwasher stopped working middle of December. I got to the end of my YouTube troubleshooting expertise and called them. Earliest appointment I could get was 12/24 Christmas Eve. A technician (Zack) had extra time in his schedule on the 22nd and we were able to make that day work. Came to the house, identified the problemed and ordered the part (water inlet valve). They got the part 2 days later and set up an install appointment on the 26th. Dishwasher is working like new again! I felt communication was fantastic for the appointments, and letting me know the status of ordered part. Zack was very knowledgeable and happy to answer my questions. Will absolutely use them again.

We recently had our Maytag washing machine serviced by Jared from St. Louis Appliance Repair, and the experience was exceptional from start to finish. After contacting several other repair companies, we were told the repair would not be covered under warranty and that they do not make service calls in St. Louis City.

Jared not only came out promptly to diagnose the issue, but also determined that the needed repair was in fact covered under warranty — even though the machine is four years old. His honesty, professionalism, and knowledge was truly
appreciated.

It’s rare to find someone who goes the extra mile to advocate for the customer instead of just charging for a repair. We are so grateful for his integrity and outstanding service. I would highly recommend Jared and St. Louis Appliance Repair to anyone needing appliance service.

Fast work! Quick and knowledgeable diagnosis, with honest assessments! He explained everything in a way that was easy to understand! Definitely recommend!

Michael was very responsive and was able to fix the issue with our washing machine the same day. The price was exactly as quoted with no surprises at the end. Very polite and professional!

Michael was helpful, thorough and quick. He answered an additional question on an additional appliance and then asked if I had questions on others as well. His quote was accurate and his answers were honest.

Michael is great. Very nice and professional. Gets the job done quickly and efficiently! I would highly recommend this company and will only use them for future needs.
J. Green Imperial MO

I used Appliance-Mend today and was so pleased.
Michael Thornton came at the correct scheduled time and fixed my washer at a reasonable price.
I would highly recommend his services.

I had the pleasure of being connected with this company through LG. After 3 prior repairs from another company - appliance mend actually solved the issue. Amazing quick service. Very pleasant to work with. Very affordable. I would highly recommend this business. Thank you for your excellent service⭐️⭐️⭐️⭐️⭐️⭐️

Appliance-Mend replaced the oven door on my new LG range. Michael was helpful, responsive and on-time. I will call him again if I need an appliance repair.

Very knowledgeable and professional. Repairs needed were taken care of on the spot. Michael also gave me some tips for prolonging the life of my already aging appliances!

Mike was very professional and easy to work with. He was great at communication and even educated me a little on how dishwashers work. Would highly recommend Appliance-Mend and Mike. My dishwasher is quiet again 🥳

Michael was awesome. Very professional and courteous. On time and got the job done. You can not go wrong with using him to fix your appliances

We called Appliance Mend to fix our Samsung dryer and they were incredible. Aside from being the only people we could find that repair Samsung equipment, they were in and out in under an hour and so incredibly nice. The service and part were very reasonable and we were back to drying close right after they left. Would recommend to anyone. 5 stars

Michael taught me how test my oven temperature before any potential service call. He is a very honest professional and I highly recommend you checking him out for any appliance needs.

Michael replied promptly to my request, was at my home in 2 days, and had the knowledge and foresight to have the appropriate parts to take care of the problem in one visit. He thoroughly explained what the problem was, what he did to fix it, and offered other tips to prevent further problems in the future. Would not hesitate to call on him again in the future and will recommend him to friends/family/neighbors.