Reviews of local pros in Springfield, Missouri

Stay away, unless you like having your rates raised to 4 times higher than there competitors and then lousy customer service. 25 years with WCA and then gfl came in, my 2yard dumpster used to be $68 now I’m paying over $200! $1350 to break a contract from 2021!

Overall poor service - watch out for sudden and increasing 'service fees'. I had been signed up for e-billing for a long time, yet they billed me for mailing me a paper bill. When I discovered it and called, they could only reimburse me for the current bill because I couldn't prove that I had signed up for e-billing. I cancelled the service on the spot, and the customer representative stopped responding to me. I hung up and called back, and the person I spoke to then told me that they could only change the 4 most recent bills, but after she spoke to the representative I talked to first, she changed her mind and said she couldn't do anything with the bills. AVOID.

Before WCA was bought out by GFL, I would have given them 4 stars, as they would sometimes miss my pickups, but would come out the next day. Since they became GFL, I’ve had many issues with them. The worst thing about this company is the price. I just got my new rate, and I was charged $99 for 3 months of service. For comparison, I called Queen City Trash and also called Ozark Refuse. Queen City is $60 per quarter, and Ozark is $57. After discovering this, I called to cancel my service.

Unfortunately on July 6th, I apparently paid in advance for August, September, and October. When I called to ask for a refund, they said it was their policy NOT TO GIVE REFUNDS even though we have not entered the month of August. I asked how long I was going to have to keep their service and I have to keep their service till October 31. The day I am writing this is July 28th. I have not used any of the services for August, September, or October and I cannot get refunded because that is their policy not to issue any kind of refund. I even asked that if the situation came and I was moving out of town and was not going to be in Springfield at all, I would not be able to be refunded any paid for services and they said yes!

The physical employees on the ground are not the problem here, it is a greedy large scale company that isn’t even headquartered in Springfield. Use a different local service!

Have forgotten my bin twice in the first two months of service.
Apparently they nickel and dime customers to death, my first invoice reads as follows:
$5.00 Fee for Paper Invoice (optional, but never mentioned?)
$4.85 Fee for Debit or Checking Account Payments
$10.00 Admin Fee
$7.85 Fuel Surcharge
$15.00 Site Surcharge
$35.43 Standard Trash Service

To kick it all off, if you cancel service they charge ANOTHER fee of $35 to pick up their bin with no option for drop off.

There are more affordable options for trash services in the Springfield Area!

Had a vehicle *temporarily* loading/blocking the dumpster when the truck happened to show up. No phone call, no knock on the door, no head's up whatsoever, the truck just drove off. A GFL representative informed me that it would cost $150 to have them come back. Of course there's no reduction in my fee since they didn't provide the service. I asked him if this is the kind of customer service GFL provides, he said "yep!". Trash companies are on par with internet service providers when it comes to customer service, and GFL is no exception. They don't care at all.

Bill keeps going up, my service was skipped last week. I went to their office to discuss the matter and was stated GPS showed the truck at my area at 7:50am. My normal P/U is on Fridays. Good thing I have security camera footage to prove there was no truck. They did credit my bill for the missed P/U, but I will be searching for a new trash service provider. If you have this company, keep a watchful eye on them.

I never really had a problem with them picking up my trash, I had to cancel because the price was more than double what it was when I started with them. I have cancelled more than a year ago and I still can't get them to come take away my dumpster and I'm getting really tired of dragging it out of the road every time the wind blows..

Terrible service all the way around. If a holiday falls on a day they’re supposed to pick up our trash, they don’t come get it the following day like they’re supposed to. We’re still backed up on trash from Christmas and new years since those both fell on Mondays. We put it out on Tuesday and nobody came either time. This week, the same thing happened because of MLK day. A little communication would be nice. Republic Services text AND email their customers when they’re not picking up trash and when they will instead, even every holiday. We NEVER hear from GFL, even if they decide to neglect our trash on a non-holiday. We can’t get ahold of customer service… we call and don’t get an answer, so we email and the email response says “they’ll get back to us after 48 hours.” We’ve dealt with this trash company for years and we’re finally done. 0/10 recommend.

We are a construction company that use 30 yard rolloff containers. I used to use them in the Branson area but had to switch because of all kinds of add-on fees and fake charges. We have a job in Springfield and my normal service. Couldn’t do it up there so I went back to GFL, this last bill I received has two charges for trip fees because they came out once and said they couldn’t get to the dumpster and charged me $150 when there were people there that could’ve moved the vehicle but they just didn’t make any attempt to find anyone to do that, And then charged another $175 to come back the next day. All of these add on charges and their price per ton is more than anybody else in the area and they have terrible customer service. I won’t make this mistake again

GFL always picked up my trash until last week. Then they missed it. I emailed and got no response so I called. Apparently I called too late. I was assured that they would pick up this week. They skipped me again. When I called, I was told to call the next morning for "recovery' service but was told there were no guarantees they would get there. Oh, yes, and there will be no refunds to my account for them not doing their job. Don't use this company!

The worst service I have ever had from a trash company. Last week they forgot it because it was a “new driver”, this week it’s due to the weather, so they want me to wait a third week to have my trash picked up. They state that there is no number to reach anybody in management to discuss this. And they will not let us bring our trash down like they had previously said. And said they would prosecute us if we dropped it off. I’m absolutely appalled by this business. Hire Bethany if you’re looking for a gatekeeper that does not follow through or provide information to customers. All we want is our trash picked up.

If I could put zero stars I would! every time Our trash can is a little Over the top they always shake the trash can To knock off the bags on the very top.Them trash bags we're in my can This isn't the first time I've watched him purposely shake it. If they'd offer a different trash company for ashgrove missouri I would definitely switch!!!! I absolutely hate this company We have called multiple times and has changed!!!!! I pay money for our trash service And this is how they treat their customers

COMMERCIAL CUSTOMER FOR 15 YEARS.
We have used WCA, which was then purchased by GLF at our farm and apartments since 2010. For the last 5 years our rate has climbed around 20% per year. Upon determining that this was no longer tenable, and cancelling service, we were informed that we would be invoiced $225 for the "removal of the dumpster". That's right, after 15 years, and nearly $25,000.00 in services paid, GFL wants us to pay for them to retrieve their dumpster. There was zero effort made to retain us as customers. In my view, if you have to charge folks to leave in order to get them to stay, then you may need to reconsider your customer service model. Good riddance.

Had WCA for years, no issues. GFL took over at some point and I noticed my rates almost doubled in a year. $110 turned into $180.
I tried to cancel my contract 6 times now, and they still are billing me for monthly service.
One guy Jay said its cancelled. Then Jonathan later claimed fees with canceling, but seems to not cancel without paying those fees. If its not cancelled, how can I pay a fee for cancelling? So it must be cancelled first to receive a fee to cancel. That is just logic. Jonathan later said OK to cancelling it, but I suspect l'll still continue to get bills.
I don't even have a contract with them, I started with WCA. They claimed I do have a contract but never sent anything via email.
Worst company Ive ever done business with.

I was originally with WCA. At the time my rates were $85 a month for a 4 cb yd dumpster. I did not even realize that my rates increased to $300 a month. I called them to ask why my rates increased. I was offered $170 right away of I sign a contract. I decided to call around and get rates. I was offered a rate of $95 a month from another trash company. Called GFL to cancel. They told me that they would honor the rate of $95. I told them I was not interested at this point. Johnathan then mentions to me that I am on a contract that renews every 3 years. I can't get out of my contract until 2027 unless I pay them $2500. I explain that I would be happy to stay if they would refund the difference they have overcharged me. Johnathan explained to me that trash rates are negotiable. I own a small company. My fault for not checking my bill every month to see how bad I was getting screwed. GFL are a bunch of crooks! I wonder how many people they are screwing over. I highly recommend looking over your rates and contracts with them.

10/10 service. Jim is the nicest guy I have ever met. He has helped me figure out how to pay my bill when I couldn’t figure out how to, pointed me in the right direction with phone numbers, and overall just very kind and respectful. He needs a raise lol!!

To be honest, this company is awful! They have consistently raised their rates over the years by adding surcharges. Yet, I've found a company that doesn't have surcharges and is still almost $20 cheaper quarterly!!
I understand there are consequences to forgetting your trash. I was willing to pay a fee, because I forgot to put it out. I screwed up, but my bin was full and I needed it emptied. However, when I called to see if they could come get it, I was told they wouldn't come back til my next pick up date. Again, I own up to my mistake and I'm willing to pay, but that wasn't an option. So we either create no trash all week or we have a pile of trash outside of our bin next week (which means it sits in my hot garage til then) and I will get charged then.
However, when they skipped my house and didn't pick up my trash, they could conveniently schedule a time to come get it later.
Lastly, I found the cheaper company, and then immediately called to cancel my service w/ GFL. They informed me that I WILL BE CHARGED $15 TO HAVE THEM COME PICK UP THEIR BIN!! It's their property!!!

Trash pickup is a needed service. GFL will not work w/ you!

Horrible customer service, they show up whenever they feel like it. I have to call them every couple of weeks because they just don’t show up. I own a business and they leave me a with overflowing dumpster all the time that looks terrible in my parking lot.

Edited: the service is *not* fine. They've not picked up my trash for two weeks, the "only thing they can do is notate my account so the driver picks it up next week."

Service is fine. The hoops you have to jump through to make a payment without a $5 bullshit fee added are nothing short of scammy.

The service provided is horrible! They do not pick up trash or recycling every time there is a couple inches of snow. I work as a delivery driver myself six days a week and was able to make all of my deliveries without any issues so for them to always blame it on the weather is a sorry excuse in my opinion. I would overlook it if they would come out the next day or two to pick up the trash and recycling, but they will not come out again until your next service day. This has already happened twice now. They simply do not care about customer service.

Very rude and unprofessional customer service representative and manager. Horrible trash service wouldn’t recommend them to anyone. I don’t understand how they are even still in business with how they treat clients.