Reviews of local pros in Springfield, Missouri

They picked up their trash container and took my personal trash cans as well I’ve called went to their office talked to a lady she took my number never heard back from them their guy said he didn’t take it so screw the customer out of a $125 can I bought at Home Depot I will never use this company again I don’t care for dishonest people

We're been using GFL for about 1.5 years. They have been reliable and have not missed a pickup. They obviously have a dialed in schedule where I am; they are always here between 6:00 a.m. and 6:30 a.m. During their acquisition transition period I could read that they had challenges to deal with. I'm glad I still gave GFL a consideration and chose them for our rural property trash collection, back in 2022. I would suggest their service.

I don't understand all the negative reviews. GFL has been awesome. We live in the country and if a substitute driver cannot locate out house and missed us (only happened twice) all I do is call and they pick it up that afternoon.
GFL is so much cheaper than Republic Services who I might add quit picking up our trash for 3 months which is why we switched to GFL.
The office staff is friendly and helpful. I highly recommend them.

The worst service I have ever had from a trash company. Last week they forgot it because it was a “new driver”, this week it’s due to the weather, so they want me to wait a third week to have my trash picked up. They state that there is no number to reach anybody in management to discuss this. And they will not let us bring our trash down like they had previously said. And said they would prosecute us if we dropped it off. I’m absolutely appalled by this business. Hire Bethany if you’re looking for a gatekeeper that does not follow through or provide information to customers. All we want is our trash picked up.

I had problems in the past but since the new management I switched back because of the amazing prize and have absolutely love my service they always pick up every week and I have had zero problems with them

Called to set up service 7 days ago and they never delivered my trash bin. Save your self the trouble and go with Queen City or republic services. The manager did nothing for me even when I asked for an expedited trash bin. Worst company around Springfield save yourself before.

Almost got ran off the road by one of their drivers, who was kind and professional enough to throw his hands up at me as though I was at fault. Never used their services and I certainly never will if this is how they conduct their business.

Just moved here and this is the second time they missed my trash, and they don’t even act sorry for it, my gfl in Camdenton was great! So I thought the service here would be as well boy was I mistaken I hope it gets better.

Terrible service in springfield Missouri area. Would not recommend to anyone. In 3 months of service, missed over days of pickup without offering any reasonable explanation and more importantly, no correction of such errors. No communication of changes whatsoever, customer service is equally useless.

I used to have these guys and left them but with this new management I went back, they have been so great. Super responsive and low prices. Have kept them for me for over a year.

HORRIBLE company. The absolute rudest customer service. I was told months ago we could have up to 5 sealed bags on the ground next to the bins. Now they say it’s content only. When did that change? They refused to pick up 2 bags I had and left trash all over my driveway. Customer service laughed when I told them to cancel my service. Disgusting people.

Have had GFL for multiple years at multiple residence. Same garbage company and garbage service (w/ the exception of a few very nice people in the office & on trucks so this is 100% directed at management). Scheduling and billing is an absolute nightmare. Avoid!

If someone has a NO SOLICITATION SIGN at their front door, then that means NO SOLICITING!! We've had so many people solicite services in our neighborhood and I'm always kind, but I got the sign for a reason. I wasn't as nice to your guy today. I will file complaints against your company if you don't train them properly and this happens again.

Fees are about twice the average for the Springfield, MO, area. When service was cancelled the cart was to be removed within 5-7 business days. It has been 4 months and the cart is still sitting in front of the house.

0/5 Absolutely horrible!!! AT LEAST once a month they just dont take my trash. No reason given. They increased cost to 90$ instead of 75$ without any reason given. I got a note on my (still full) trash bin this week on pick up day. They said if I wanted them to take it I needed to put the bin IN THE ROAD. I know very well that the policy states "within 3 feet and facing the street". I've consistantly put up with this for 2+ years and I'm done. I'll be switching service providers this week.

Such laziness and pure incompetence! On Monday 1/26/2026 our trash was supposed to be collected and no one showed up. Made a call to GFL and they said they'll get it the very next day. Now it's Wednesday the 28th and I just called them and now they say it won't be till this coming Monday. There's no excuse for any of this! Get on your job GFL!!! Beyond pathetic 🙄

The WORSE OF THE WORSE!! These people come late and refuse to pick up garbage can if the lid is open. How stupid is that??? I’m not talking about multiple stacks of garbage I’m saying if you have 3 garbage bags and the top won’t close all the way. They also went by my house 3 weeks without picking up. After I called and told them I would have extra bags, 5 is their limit. They still didn’t pick up. They claim my bags aren’t kitchen size!!!!! ARE YOU FREAKING KIDDING ME??????I had the dumbest conversation on the phone about picking up trash!!! It’s GARBAGE!!!!!! That’s your service , that’s what you provide!! If it’s in a bag and in the can you should pick up!!!! You guys are the worse company EVER!!!. NEVER AGAIN!!!! Wished I would have. READ THE REVIEWS PRIOR!!!!! I’m reporting them to the BBB

Called the 4th day of signing up, as soon as they opened up, to cancel new service. I have not received a new bin. Requested my fee that I had to pay on a Sunday by agreeing to sign up, but because I missed the deadline by midnight the night before to cancel, they refused to return my fee. So glad I decided to stay with my current LOCALLY, FAMILY OWNED COMPANY!!!! DO NOT DO BUSINESS WITH THIS COMPANY.

They are a total rip off. Trying to charge 100.00 for pickup of trash bin when the person who signed us up stated we have 30 days to cancel. We cancelled service in less then a week. They sent bill for 100.00 they are simply crap in my book. They did not send contact over for viewing right away and I asked for that to be mailed, it never happened. Trash bin pick up $100.00,
totally ridiculous as many customers cancelled out of your service when you tried luring customers over to your company.

Had a door to door solicitor catch me offguard and lie directly to my face about the terms of the contract. He told me they had a promotion for a no obligation trial that could be cancelled without issue at the end of the trial. I called G4L and was told that I should have read the fine print and the fees to get out of the contract were going to be essentially as much as the contract itself. They outsource the solicitors to another company called James Ballard. I can't find any information on them online. Seems like a convenient way to deflect responsibility for lying salesmen. They deserve every bit of their poor reviews.

Unexpected water damage led to us replacing all of our oak/carpeted flooring with LVP, painting every interior wall, and painting bathroom and kitchen cabinets. Since we were going to have to vacate the house, we went ahead and remodeled the master bath with new vanities, added a new (tiled) walk-in shower with rain head, a new closet, new toilets, and more. Brant Griffin led the project with honesty, transparency, and creative solutions to some atypical project challenges. He brought a skilled team out to do the work including Rob and Mark, both of whom were multitalented craftsmen at their respective jobs. They came in exactly on budget, and handled our mid-project addendums with brilliant solutions including the now famous “Griffin Arches.” The work turned out better than we could have asked. They were patient when we changed our minds on design decisions, and frankly just the nicest, most honest folks you can work with. There were no unexpected contractor surprises or up-charges not initiated by us. Having major repair/renovations/remodeling done on your home is invasive, no matter who does it. Make sure you choose people you can trust, who genuinely care that they get the project done on budget, as expediently as possible, with the kind of transparency and positive attitudes we experienced with Service Master.