Reviews of local pros in Springfield, Missouri

Super helpful with technical questions and very professional

Could not find a less efficient or more unpleasant company. Broken promises, wasted time and extraordinary rudeness

I have used Indian Summer for all my pool needs for years. Their staff has always gone above and beyond to help me out.

I was in a pinch with my auto-pool cover, and they came out after hours to help me with it. Great service!5

One of the most knowledgeable pool people in the industry. Thank you so much for your help and your advice for the safety of my family!

Doug and Craig Fender are a wealth of great information. Really helpful in making decisions I knew nothing about. Thank you both

Will someone consider moving the van that's parked out front please?
Its blocking visual for traffic, I drive by there everyday and that white work van is sticking too far out. Thanks, from a local concerned member of the community

We contacted Doug with a long-distance question about our pool. He responded immediately and gave us very good advice. Very knowledgeable, friendly, and helpful.

I have been dealing with these guys for years they have always pointed me in the right direction when it comes to setting up, taking down, and maintaining! Super friendly staff with great knowledge. I highly recommend.

Doug went out of his way to explain the ins and outs of buying a pool and also what to look for when buying a house that already has a pool. He knew that I was not going to be in the market for his services in the immediate future, however that did not stop him from taking the time educate me on the process as a whole.

Would not recommend. The owner is obtuse, to put it politely. He’ll tell you he’s been in business for however many years, but that doesn’t make him a good contractor. Also they have political stickers on their business vans, so make of that what you will.

This summer we had a new liner, Heat Pump, cover and our deck refinished by Indian Summer. Everyone was great to work with and the quality of the work excellent. They styed in contact wth us on any problem or delay and stuck to the bid prices. I would recommend them without a doubt for any pool work to be done. Doug L

I called Indian Pools to schedule for someone to come out for a quote for a pool.
Doug Fender shows up unannounced and I had no time and told him I only do appts. He then rescheduled 3 different times always cancelling to reschedule the hour he was expected, giving excuses over a month!
This last time he preceeded to argue with me of his excuses and talked over me!
He is unprofessional and I told him that his behavior only showed what I would get doing business with him. No thank you!

The shorter, dark completed worker, shows up everyday with an infectious smile & an incredible work ethic. He seems to out work everyone despite being twice the age and half the size of the others, and does so with a positive, helpful attitude. It’s great to see a pool company with such dedicated, hard working, knowledgeable people.

Indian Summer Pool and Spas have renewed my faith in people that do exactly what they say they will do, when they say they will do it and for the amount of money they quote. For a reasonable price, we were able to have our pool repaired and renewed in a very reasonable amount of time! The employees are all very helpful and answer all questions. Friendly and respectful! I have and will continue to refer this amazing company for any pool needs!

What impressed me most is how organized this company is. Everybody knows what everyone else is doing. I know that sounds standard but trust me -- it's not. I've tried many pool companies where everyone but the owner is clueless as to what's going on.
Another aspect of the company is they communicate with you when any delay happens. Again, many don't even bother to call you or just blow you off over and over again because they are busy with another project expecting you to keep up with them.
Finally, these guys really know what they are doing and clean up after themselves and don't charge you an arm and a leg. I've had three different pool companies and two of them were awful.
1) Overcharged for everything (Vaughn Pool)
2) Did $2000 dollars worth of work and all of it had to be redone since the paint peeled and the tiling that was promised was just a bad strip of plastic covering the tile. This place is BAD, BAD,BAD, (Aqua Associates)

Anyway, high praise and feel good about your choice.

Superior Customer Service:
One the most helpful and friendly staff I have had the pleasure to do business with. Lynkin went out of her way to help me get a pump for my pool, even agreeing to meet me when they were closed. I will definitely be giving them my business.

We needed pool closing & my wife called them. The woman said they charged $119.00 an hour. They required us to come by & give our credit card & fill out a form of what we needed done. 3 days later a man parked in our cul de sac & he walked into our yard. My wife went out where he was & simply asked some questions. He said that they would put in 30 gallons of antifreeze & we know that in the 25 years we've had the pool we never paid for more than 1 or 2 gallons. Some red flags came up & we decided to call & cancel their service. The woman said our service for the closing would be $500-$600 dollars & if we canceled they would charge a cancellation fee of one hours service $119.00 even though NO service was done at all! I called back & told that we were notifying our credit card co. to void the charge. I looked online at our charges on the credit card & she put another charge of &119.00 on our credit card. When our credit card co.investigated the woman said we had 2 different invoices & actually we had no service done at all. This is FRAUD & no one should ever trust this company!

Doug and his team did an awesome job on our pool! Easy to work with on the design and had some great ideas. Would recommend to anyone in need of a new pool. Great company and owner.

Doug personally came out and gave us an estimate on a pool we wanted done. After comparing prices we decided to go with him and couldn't be happier with the results. We told him exactly what we were looking for and what our budget was and he was able to work with us on everything and it ended up costing less than we initially thought. I've already saved his number in my phone in case we need any services done in the future.

This company was not upfront with their pricing at all. I feel like I was robbed. I was expecting to pay about $300 for a my pool to be closed for the year. That's roughly what I've paid the past 2 years. This company did not tell me that they were going to charge $203/hr between 2 people. They did no other repairs just felt like charging $1100 to close a pool.

I didnt know I was going to be paying someone what I would pay my lawyer to close my pool. I would never have used this company if I would have known I was going to be paying over $1000 to close a pool. That is insane how they feel comfortable charging that much.

There are so many other great pool companies in Springfield to choose from. Please take my advice and use an honest company.

I will never use this ridiculous company again.

RESPONSE**

For the record. My pool was drained below the returns. You told me I needed to add more water. You don't have your facts straight Doug. You even put the hose in and said I needed to turn the water off in a couple hours then you left! I can give you security camera footage if you'd like.

The fact that his response is not taking any accountability. And saying you didnt read the fine print, then proceeds to explain that the pool wasn't drained enough is pretty humorous.

How long does it take to drain the pool 6 hours??

Regardless of all the back and forth between Doug and myself. You can see by Dougs response. This company doesn't really care about doing right by the costumer. He cares more about being right and charging people ridiculous amounts of money than taking care of costumers. Which is another great reason to find a different company to work with. Do right by the costumer.

They are going to charge you $203/ hour. And to Indian Summer Pool & Spa. It takes them 6 hrs to do a simple pool closing.