Key Carpet

I called a few days ago to ask wheb they could come out for a quote. I was told I'd have to ask the president of the company myself. Not that they would reach out to the proper person themselves, and get back with me, but that they would give me another phone number to call, and ask someone else. Weird, right? So I did that, and I haven't heard anything back. So today, Friday afternoon, I called the main number back that they have listed for customers to call. After only 3 rings the call disconnected. I tried again and that time it did it after 4 rings. It's 4:30 and you close at 5. There's no reason you can't answer a call, but I do really appreciate you showing exactly the kind of people you are right off the bat. Poor, poor service. Would not recommend and we'll gladly call another company who actually takes phone calls and wants business.

Between stubborn pet odors and recent rain water intrusion, it became necessary to replace carpeting in my children's room.

I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna.

On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation.

The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job!

I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

Special orders NOT recommended! Great installation. But special order carpet took almost 2 months to arrive. Kept getting false installation start date from manufacturer. 3 weeks before installation the manufacturer said the carpet will be delayed because the machine that makes the carpet was mis-calibrated. Took 3 weeks additional just to recalibrate their machine?.. Service is friendly but delay after delay was VERY frustrating. If you want new carpet before moving into a new home purchase, I recommend NOT choosing special order carpet.