The Best Flooring Company in St. Louis

Recent reviews in St. Louis

• 

  Steve B.

  01 October 2026
  5

  Evans Flooring & Mirage Hardwood Floors Evans Flooring recently removed our old bamboo flooring and replaced it with Mirage solid oak hardwood flooring. There was an issue with the floor style and its availabilty which delayed delivery, from Canada, but Evans Flooring negotiated with us on the price. The crew quickly and carefully removed our bamboo flooring. Then tirelessly the crew sanded the sub floor and just as quickly and carefully installed the oak flooring. The crew allowed selection of the oak wood planks to eliminate those with large knots and discolored planks resulting in a floor with matching hues and similar grain. The crew was courteous, polite, professional and assisted us with moving our furniture. We are very happy with our new oak hardwood flooring and recommend Evans Flooring.

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• 

  Teri L.

  18 July 2026
  1

  After we decided on this company to put a new floor in our laundry room and kitchen; we realized how much of a scam this company really is! The young man came to do the floor in our laundry room. He worked by himself and started at 9:30 AM and worked until 8:30 PM. He was a nice young man, but he needed help. It was too much for him. He moved our utility wash basin to do the floor. When he put it back, it wasn't done right because when we turned the faucet on water poured all over the floor. We called empire the next day. They kept saying someone will get back to you. This went on for four days and now the fifth day, we still haven't heard from them. So it seems like we're going to have to pay a plumber to come in and repair what this young man did wrong. Because of this situation, we wanted to cancel the kitchen project. We had put down a deposit for both jobs. This company told us that the $1907 deposit will not be refunded in its entirety. They said that we will be refunded approx $527 of our money. My husband threatened to get a lawyer and and I threaten to write bad reviews on them if they did this. Later on that day, they made an exception. I want everyone to know what kind of company they are dealing with and what they think they are entitled to if you agree to have something done and then change your mind! You also should know that if something goes wrong they will not back you up! And then if you agree to have some work done and put a deposit down you will only get 1/4 of your money back. Beware of this company!!!!

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• 

  Kimberlie E.

  03 June 2026
  1

  terrible customer service. please do not use them. I have been trying to get them to pick up old carpet. I am getting the run around and always speak to someone else. They keep passing the buck in my opinion rating is zero. just wouldn't let me had to pick 1 star

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• 

  Kate N.

  03 June 2026
  5

  Another quality job by JATC! I am always especially impressed with Ricardo and his installation team. They are so confident and professional and their attention to detail is excellent. I would highly recommend purchasing carpet from this organization.

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• 

  Kurt O.

  24 March 2026
  5

  I could not have asked for a better result in having new hardwood floors installed on our 107 year old craftsman home. We worked closely with Kevin to maintain the character of our home with the installation of new red oak floors. Kevin was able to accommodate our wishes for narrower and longer planks which matched the original floors. All of the workers were professional, respectful and friendly. Nick, Chuck, Jake and Pa were outstanding. Most importantly to us, they were real craftsman -- just like the craftsman who put in the original flooring. The floors match the beauty of our home. We looked at several contractors and are so happy we went with JATC Kurt and Sandy Odenwald

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• 

  Victoria W.

  15 March 2026
  1

  Do NOT use Empire Today. I made the mistake of ordering carpet from them, and not only did I not receive the correct color I ordered, but the installers were extremely unprofessional and damaged my home during the process of installing it. After more than a year of trying to resolve the situation with Empire, they have either ignored me or refused to fix the problem. At this point I feel I have no other option than to share my experience to warn others. In October 2024, a salesperson from Empire Today's St. Louis location came to my home for an in-home consultation. I was extremely careful when selecting the carpet because I wanted the new carpet on my main level to match the old carpet already installed in my basement so the colors would blend where they meet at the bottom of the stairs. We used the samples the salesperson brought and placed them next to the basement carpet to make sure the color matched. Once satisfied, I ordered the closest match and scheduled installation for November 4, 2024. While the sales process was great, I should have realized the installation was going to be terrible from the start. When the installers arrived, and they unloaded the carpet, I immediately noticed the roll looked much lighter than the color I had selected. I pointed this out, but they assured me it was the correct carpet and that it would look different once installed. Unfortunately I trusted them. Because it was raining that day, they brought the carpet under my carport to measure and cut it. They laid it directly on the concrete and then walked across it with their wet, dirty shoes, tracking dirt and moisture all over my new carpet before it was even inside the house. Inside the house things did not improve. They placed their tools and drink cans directly on top of my antique wooden hutch without covering it. I ended up putting a towel down myself because I was worried about the finish being damaged. They completed the stairs last, which was very unfortunate, because once installed there it was obvious that my initial instinct and concern had been correct. The carpet color was clearly not the one I selected. It was noticeably lighter than the carpet in my basement, which was exactly what I had tried to avoid when choosing the sample. I directly contacted the salesperson immediately while the installers were still in my driveway to report the issue. After the installers left, I also discovered they had left my home a huge mess. Furniture had been tipped over and left that way, and I had to move several heavy pieces back myself, which was very difficult for me as a 65-year-old woman. I also found dents and dings in the walls and doors, greasy handprints on trim, broken closet hardware, and one door that had not been put back on at all. The knob on my antique hutch had been broken off and simply left sitting on top of the cabinet without anyone saying a word. I reported the damage and eventually received a $350 credit, which did not come close to addressing the overall situation. Beyond the damage, I just want the carpet I actually ordered and for it to be installed properly because it became quickly clear it was not. In several areas, the carpet appears to have been cut too short and you can actually see the floor underneath. There are uneven seams, fibers pulling loose from the pile, and a constant crinkling sound when walking across certain areas. The carpet also flattens immediately when stepped on and does not recover the way it was described during the sales process. I had reported these issues right away also and spent months trying to get someone to address them. I worked with Patrick in customer service and Scott, the general manager. The installers returned once but were not able to fix the problems. In April 2025 an installation supervisor named Sarah came to inspect the carpet. She took photos and even she stated there appeared to be issues with both the carpet and the padding. I was told the manufacturer would review everything and that I should hear back in about eight weeks. That never happened. Instead, communication became increasingly inconsistent. Sometimes I would receive a short reply to an email, but other times I would hear nothing for weeks. I continued asking for updates throughout 2025 and into 2026. My last email requesting a resolution was sent on February 24, 2026, and I still have not received a final answer. All I wanted was for the carpet and padding to be replaced with the correct product and installed properly. At this point, the defective carpet is still in my home exactly as it was installed, and I no longer feel comfortable having this company return to do more work. I am now simply asking for a refund so I can have the flooring replaced by someone else. My advice is to avoid this company. If you've also made the mistake of using them, I advise calling and selecting the sales option as reaching customer service or getting follow-up is much more difficult otherwise.

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