The Best Kitchen Remodeler Company in St. Louis

Customer reviews in St. Louis

• 

  Sherrie P.

  19 August 2026
  5

  Daryl finished my kitchen yesterday afternoon, I do have a smaller kitchen but from start to finish it was 1.5 days. He was very professional and worked with the hardware I purchased. Even remade my knife holder which attached to inside of cabinet door. HE went above and beyond in his goal of perfection. Price was soooooooo reasonable. Daryl is the guy you want to make your kitchen new again. Thanks for you did!!!!

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• 

  Jane S.

  13 June 2026
  1

  Let's start briefly with their "cafe". The women in there were so nice! It's not their fault the quality has gone down. I wish they still had the crepes/ breakfast. Now, to the rest of the store....my recent experience there was horrible! First, I'll back track to delivery/ pickup. They schedule a date, but that's just a suggestion. They deliver/ pickup when they want too! Have it for the 6th...no it'll be the 5th. Schedule for the 12th, nope we will show up for the 13th! IKEA refuses to do anything because they outsource to a different company! The St.Louis store is filled with two good people, one she is usually at self-checkout. I'd love to give her a shout out, but unfortunately I did not get her name. She was more helpful than management. She actually tried to de-escalate the situation and come up with problem-solving. This girl is too good for IKEA and I hope she sees this! She's too smart to be working there. She is the only one who seems to have customer service skills. I bought an overpriced piece of crap bed from here recently. It showed up with damaged parts. I called the customer service line and the guy I spoke to there said I could just go down to the store. They have what I need in stock and ask for the damaged parts. Make sure I bring the manual. I even recorded the conversation so if I needed to, I could play it for the fools at the St. Louis store. I drive an hour to get to the store. I go in to get the pieces at the customer service area where returns and exchanges are. The little girl that was at the counter apparently is way too sensitive and doesn't even like a mild frustration tone. She severely lacks any customer service skills. She does not communicate to what she's doing. She does not know how to listen either! After a lot of back-and-forth of I was never told to bring in damage pieces and her tell me that I need them in order to get the exchange she finally wises up to get a manager involved. We start the whole process over again. This store was so vile in their disrespect that they can't even see how wrong they are. It took 45 minutes to an hour to get through to these people and get what I was told I would be able to get. No one seems to know anything or how to do anything. In between dealing with the imbecile at returns and exchanges, I walked away to see if I could get anywhere with anyone else. That's when I ran into the one and only helpful woman in the store that I previously mentioned. She got a manager for me who was very rude and vile and severely unhelpful. He clearly is too lazy to even walk up to the front area! He looked like well what do you want me to do, what do you expect me to do and how can I avoid doing anything! He basically told me I should just buy another bed! Why would I want to buy another bed when I spent 500 on this overpriced piece of crap! I was like wow, you are severely unhelpful and too lazy to do basically anything. I'm gonna walk away from you as well! A few minutes later, I noticed he waddled himself out. By the time I came back, I took notice that security was watching the person I was with who took over for me. Another lowlife employee walked up to security who were just looking at the other person menacingly and being very caddy out on the sales floor. I let them know by telling them you were being heard and is very unprofessional. Be very catty about customers on the sales floor, has intact and go in the back room to talk about customers. Photos were taken. The one standing up in the photo was the most caddy of them all. Anyhow, the store did nothing to de-escalate the situation and is in severe need of learning how to de-escalate any situation with reason. All this store did was to escalate the problem that didn't need to get to level it did! Experience alone in the St. Louis door, I would advise avoiding it at all costs! Quality of the items have severely gone downhill even more than they used to already be. IKEA is a brand I used to like, but I will never set foot in IKEA again or by online! Horrible company in the United States! You're better off buying something from Amazon! The only thing I could use IKEA for ever again is just get small space living ideas of what I wanna do and then go elsewhere and buy more quality products with better customer service. Elsewhere the bar is pretty low for customer service when matched up with IKEA. Two managers, the security and all people in returns and exchanges should all be fired from the St. Louis IKEA store. Of course that's not gonna happen because they don't care!

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• 

  Paula Dittmer

  09 June 2026
  4

  Great selections.

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• 

  Tequella Jones

  09 June 2026
  2

  Website information very good

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• 

  Lou Asinger

  09 June 2026
  3

  Free estimates are better

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• 

  Craig Storandt

  09 June 2026
  5

  Excellent choices and lots of variety !!!

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