Tree reviews in St. Louis, Missouri

This is the worst experience I have ever had with a company.
I called Gamma Tree Experts to prune a large tree in my back yard. The arborist came out when I was not home and gave me an estimate on work that I did not want done. I called and had him come when I was home. I waited some time for the proposal and when it came it was the first proposal, the one that I had rejected. I called many times over the next week or so and finally the office said that I would need to call the arborist because he had not sent another proposal. This all took three and a half weeks. The proposal was very high but I supposed that it would take a whole crew with special equipment to do the work. I had been told that the work would be done in two weeks. After another three weeks I started to call again. I was finally told to call the arborist because he did the scheduling. He had not put me on the schedule so we started on another wait.
The crew arrived about 8:30 AM. The Arborist told the crew of three what to do and that they should be done at 2:30. I did not see them for a while and when my lawn people came, I told them to only cut the front. He said that he saw the crew sitting beside the house and wondered if they were taking a break. I said that they had just arrived. They clipped a few things here and there but only one seemed to be working and there was no special equipment being used. They only used a long clipper from the ground. They rested under a small tree and bushes looking at phones. My neighbor thought one was sick when she saw him lying on the roof that he may have had a heart attack. They left for lunch for an hour and a half and then brought lunch back and sat around eating, again under a small tree. They left at 2:30 as they were told.
I paid for a big job and got an hour’s worth of work and people lying around my yard for hours.

How it started:
I was super impressed by Tom Gamma when he came to my house, and he bid on the work I wished to have done. When time came for the job to be done, I asked for them to notify us.
We have a birdhouse on the tree, with nesting birds, I want to move it before the tree is worked on. I also wanted to move patio items so they had a clear path.

How it went:

Well…maybe they came, maybe they didn’t…but someone cut down part of the tree and left it in a stupid pile…no notes, or calls, or emails from anyone…a job halfway done, zero communication, and professional reputation is tarnished…Gamma, what happened? You have an opportunity to correct this … please make this right.

UPDATE: How it got resolved

Tom Gamma called me about an hour after posting this…he explained the circumstances and apologized for the poor communication. Obviously it would have been better to communicate with more precision and some managed expectations…but that phone call went a long way. I am expecting the job to be completed in the next few days. Tom, thank you for the call.

We had a great experience with Gamma Tree Experts. The crew was top-notch and they worked extremely hard trimming lots of trees for us. We couldn't be happier and we'll definitely use them again.

Really great service and experience with Gamma. Bryan D. gave a great quote. Gamma was professional, efficient and really skilled. Did phenomenal tree trimming/pruning work. Will call them for all future needs and encourage others to do the same.

We had Paul from Gamma take down 2 big trees for us along with grinding the stumps and a few other stumps that had been left behind from previous homeowners. The crews were great and did it in a timely fashion. They were safe and cautious with one of the trees that was very close to the house If you’re looking to have tree work done, they are your guys!

Very dishonest business. Our neighbor hired them and we agreed to split the bill for taking down a tree which they did perform. The split was stated in the contract.

We paid our half once the invoice was received and they sent us to a debt collector 3 months later. We showed proof of payment and the charge we incurred already. That debt collector agreed and then we sent an email with proof to gamma tree experts to which they did not respond or acknowledge.

They responded by hiring a new debt collector. Very unethical with the constant harassment even though we have done our end to uphold the agreement.

Would not recommend.

WOW, JUST WOW! We had a high wind event on Sunday, March 22 late in the day. A major 75 foot tree was up rooted and got tangled in a smaller tree causing the massive tree to precariously hang over my house like a guillotine. We couldn’t get anyone to come out. Tom Gamma, the owner, dropped what he was doing on a Sunday evening at around 8pm and came to deal with the problem. His years of experience put everyone at ease immediately. He took charge and factored in all of the geometry, root situation, wind speed, tree type etc… He assured me and the neighbors it was safe for the night, and he was right. At 8am the next morning his team was hard at work and resolved a freighting and potentially very costly problem. I can’t recommend Gamma Tree Experts more highly, this was absolutely extraordinary service that you just don’t receive anymore. Thank you very much Tom and the Gamma team. 👏

Best tree services around! I have been using Gamma since 2023 and they never fail to provide the best quality of work. They have been managing all the trees on my 1 acre property. This year they even took care of a heavily damaged tree removal. They have the best prices around and again they leave my property clean and nice. I have used other companies but none match the quality and prices provided by Gamma.

I felt like Tom, the owner did me wrong on the billing. I was quoted $1850 to cut back two trees. They were able to cut the front yard tree, which was the least amount of work. However, when they were supposed to cut the tree on the side of the house, my neighbor came out and pitched a fit due to him not wanting there truck on his part of the property and since I live on a cul-de-sac they had to go over on his side at least a foot and a half. The Tree company decided not to cut the tree. When I got the bill I was charged $1350. I thought for sure that had to be mistake so I called as I was figuring oil would only be charged at the very most half of that total. When I had other arborist quote me on the front yard tree it was anywhere from $650-$800, but because Gamma was able to cut both trees for 1850 I decided to go with them because they were highly recommended. When I asked about the Bill, I was told that Tom the owner felt that he should be Charging me even more than he did due to the men’s time. Time? They were here for one tree and the start of a second one that they weren’t able to even cut one branch. I was very disappointed - now my budget for me to have any other trees trim back in my yard is out of the budget fir me. . I would not recommend them unless you get each Tree quoted separately so that this doesn’t happen to you.

When I told a friend who works at St. Louis compost what happened? They were so shocked and felt that Gamma didn’t be wrong as well.

On our two narrow city lots, we have various types of fruit trees and one large ornamental tree that were long over due for professional attention. After calling several tree service companies, who never got back to me, and with the full realization that many were busy with the fall-out of the St Louis tornado, I was particularly pleased when Gamma Tree Experts replied quickly to my email with a quote and to my follow-up questions. It is my understanding that they came by to survey the property ahead of time as well. An appointment was scheduled in a timely manner and before the trees started to bud out.

The crew arrived promptly. They were well equipped including wood chipper and bucket truck. I have to say these gentlemen work hard and efficiently! I greatly appreciated the input from the arborist and the crew-lead on what should be best done especially for my fruit trees. I was kept informed as the work progressed and at the end, the crew did a marvelous job of clean up including the yard, sidewalks and street.

Gamma Tree experts were recommended to me by neighbours, who are involved with our community garden and now I, too, can highly recommend this company for their work. Hopefully my trees appreciate it as well and produce abundantly this coming season! I know that when my other recently planted trees need attention in the future, I will call Gamma

I feel their honest, quick work was worth what I paid. No tricks.

Good service and attention. They attended to exactly what I needed.

Wow. These guys came out this morning in the ice and removed a huge tree branch that had fallen on our detached garage in Maplewood. Really appreciated the quick response

I called Mike for a quote to cut a dead tree in my Overland front yard. He indicated he would look at it that day or on Monday and give me a quote the next day. He didn't. I called him six days later for a quote. He indicated he would look at it that day and give me a quote the next day. He didn't.

Finally got that stump removed from our side yard. Mike and his crew are hardworking and straightforward. Great tree service in my books!

Mike was great. Did some trimming of a tree that might be dying. Looks better for now. Price seemed fair for the work completed thanks St.louis tree co

Mike and his Crew did a fine job on our 3 oak trees. They were early and left zero mess afterwards. Great all around!

My family was in dire need of a tree removal after the intense winds we had the other night, They came right out and took care of it. Quick, affordable and very friendly. I would definitely give them a call if needed in the future, as well as recommend them to everyone!

Mike and crew were excellent. Handled a big tree trimming in our front yard while we were at work. It was like they were never here when we got home. Trimming work looks very professional. Highly recommend

Dallas was great to work with. Three trees needed trimming at our clayton residence. I was blown away by how much the first two bids we got from other tree companies here. Dallas gave the best bid, still a bit shocking but I feel we got great work from a hardworking, professional tree team. Would recommend this guys. Just prepare for some sticker shock with tree trimming.

Highly recommend Acacia tree services. They responded quickly and did an excellent job! I will definitely be using them again!