Landscaping reviews in Omaha, Nebraska

We always get compliments on our green lawn. I enjoy working with this company. Excellent customer service & fantastic service in the field. 5 Star Review! I have been a customer for 10 years!

I have been a customer with Naturescape Lawncare for several years now. From when I was first beginning to protect my lawn from weeds, to seeding dead spots and working with the rocky landscape I have around my yard, they have gone about and beyond to meet and exceed my expectations. They are a company truly living up to their guarantee of satisfaction. During the last couple years, while I have been fine tuning my yard and growing back several spot where the grass had died, weeds took hold even after my yard had been sprayed. A quick call to Naturescape with an explanation of our needs and they were back out to further tend to our yard's needs. As well as our yard, they are great about spraying all of the rocks, which saves us so much time from pulling weeds. We will be with Naturescape for many years to come! We highly recommend Naturescape as a company to trust with your lawn needs.

I have been a customer of naturescape for about 5 years , i have been satisfied with the services i received and they always show up when my lawn is due for treatments. They have earned my business over true green , and their prices are fair.

This company has been the best! The price is $300.00 dollars less than we were paying and our lawn looks fantastic. We received the same applications as we were receiving previously. The Branch manager Cassidy has been so understanding as we have sold our home as we were in the middle of this service. Be assured we will be using Naturescape at our new home and have passed along our experience to the new homeowner.

My name is Ed Miller. I live in Papillion NE 68046. I pay $284 per year for your multiple treatments to my lawn. Until this year I have never had an issue with your company. I have spoken to a representative from naturescape 3 times and have sent 3 emails regarding issues with my lawn. Every time the representative from naturescape told me they “will send out a technician” to evaluate my situation. This has been an ongoing problem for over 2 months now and I have not heard a thing back or seen anyone from naturescape. I am very disappointed and dissatisfied with both your service and your lack of customer service. I am so disappointed that I am contemplating on contacting the “Better Business Bureau” and filing a complaint as I have recorded all of my phone messages and have copies of all emails I have sent to your company. As another option I may file
a suit in “small claims” court to attempt to recover some of the money I have spent to help maintain a nice healthy yard. In violation of your “customer satisfaction guarantee.”

What I learned about this company is that their guarantee is an empty promise. There is no guarantee. When you call the office with a problem, nothing happens and there is no response from them, so exactly what are they guaranteeing? I want my money back. My lawn looks terrible. I'll find someone else next year.

Someone from Naturescape responded with an email address of their customer service site. I responded, but never heard back from them. I guess that reinforces my original complaints.

Even though Naturescape’s price was reasonable for spraying my trees, they didn’t follow through with the job and dropped the ball between June and September, so my locust tree looks very pitiful at this point. Everyone in the office is very polite when you call, but that doesn’t help my tree. I won’t be using Naturescape again because of this.

We had a different company that only came out once to do our yard in April and never came back, so our yard is in bad shape. We canceled the service with the first company and call TRUGREEN and they were out in three days. The weeds are out of control. I spoke to the nice specialist when he was here and he seems to know what he needs to do to get our yard back to weed free and get our grass green again.

Some of the worst service I have ever had. They sold me on taking care of a grub problem that I have every year, and usually take care myself. They didn't and raccoons destroyed my yard after grubs appeared after their $70 application. Now I have a destroyed yard and a raccoon problem. They seeded and aerated for free to make up for what is essentially no grass in my backyard (used to be slightly above average back there) and then said the next "repair" would be half price. So I have to pay them 107 dollars to repair what they broke by not doing what they promised. Then the local manager hung up on me when I said I wanted to cancel my services. Do not use them. Its a money grab and they truly don't care one bit about your yard and the quality of their work. They wrecked my yard to the point I almost have to start from scratch to repair it and if I don't pay them to fix it, they hang up on me. Terrible business practices.

I was scheduled last year for aeration.I paid 209.00. after they rescheduled 2x, I finally had to cancel because our sprinkler system was winterized. I was told they would hold on to my $ and I should call in the spring. I did...was told they do not aerate in the spring, to call back in August AND they still had my $..I asked. I called back in August..they said yes, my appointment was September 26th and it was paid for. So. I put out flags last night and guess what? No True Green! I call and they say No, you have no appointment scheduled with us and they refunded my $!! I asked to speak to a manager and was told no!! I did get my $ back, but a runaround for months
and months! I am so disappointed in this company and will NEVER work (or try) to work with them again!

Terrible company with little to zero common sense and common courtesy. Who would think it’s okay to start lawn equipment at 7am in a neighborhood?

TruGreen just charged me $214 after I asked for my service to be discontinued. They did an aeration on my yard without having my dog fence, and sprinklers flagged and then said they didn't do the service. I tried several times to get in touch with someone afterwards and instead just got random calls asking me if they could schedule the services that had already been done. I talked to the gentleman that came to my house to do a service a couple of weeks later and told him I only wanted the service done if I had already paid for it. He assured me I had already been charged and then I was charged the next day. TruGreen is a complete joke. Nobody at this company wants to be the person that answers for mistakes and I still have yet to talk to someone that wants to truly take care of me. There are plenty of local companies that will do a great job and have amazing customer service. Don't waste your time with this company.

I have had True Green for my lawn care for probably 13 years. I have always been very happy with them and my yard has always looked great. In 2017 I started having problems for the first time. Weeds were starting to pop up throughout the yard and then started spreading and making it hard to control. I could never get anyone out to retreat for weeds. They said they would come and I had like 3 or 4 no shows. After a couple of months of calling and not being able to get anyone to come out to my house, I cancelled.
In 2018, they called offering me services again. I mentioned my concerns from the previous year and he assured me that they were under new management and to give them another try. So, I did. In 2018, my yard still didn't look as good as it has in the past, but my expectations were not as high either. Now this season (2019) we are in a different house from the previous years and the weeds are out of control. I called for a retreat which they did come but I see no results. I am going to cancel. It's not a cheap service and I feel like there are other choices out there.

I feel like they are trying to focus on so many other treatments (EMAILS and CALLS all day long from them ) that our yards are taking the hit for it.

The technician was knowledgeable, professional and polite. Pleased with his service. He answered questions without hesitation.

TrueGreen product is disappointing. After two application of weed control I continued to get weeds. I ended up buying weed control and sprayed the lawn myself and they were gone in three days. The rep claims it will take two or three weeks before I can see the weeds start to die which is ridiculous.

The rep came out to spray fertilizer and insect control, but he forgot to spray fertilizer, then they had to come back out again. Poor service and how hard is it, amazing!!!

When you have an issue you call a 866 number and you get someone in another state. Best to talk to someone local that you can understand.

Overall there service is poor and the product used is diluted. Granular is so much better than combining all the ingredients in a single spray. TruGreen only sprays.

Don't use these guys! You will regret it.

I signed up for the pest control in July due to finding a ticks on my pup. After signing up they came out to perform the service less than a week later which I was happy about. The young lady came and sprayed and thought everything was great until later that night I let my dogs out and my husband and I were sitting outside and next thing we know the dogs were in front running around. She don’t shut the gate after performing the service. I called the next day and they didn’t seem to care much. I gave them the benefit of the doubt and said we are all human we all make mistakes. Then when they were scheduled to come back I received a notification the day before that they would be out to spray the next day so I called and asked to please leave a note on my account to make sure to close the gate after performing the service the lady that took the phone call was making me feel like she really didn’t care however she said she put the note on my account (I don’t think I should have had to make that request I felt it’s common sense to close the gate boy was I wrong) Same lady came out the next day to perform the service I had to work so I told my son and husband to please check the gate after she leaves to make sure it was closed. Well guess what??? Yep you’re right the gate was wide open. So I callEd them to cancel my service they asked me why I was canceling I explained the situation no apologies nothing. I was put on hold for a while I finally had to hang up since I was at work. I called back later to make sure my account was canceled she said yes then 30 minutes she comes back to the phone and says I have a balance for the service performed that day. I was like I requested something from your company with non compliance and now you want something from me. I told her I wanted to speak with a manager and she said she would leave a message for someone to contact me a few days later a lady called me and that’s when I got my first apology and she said she would pass the message along and it would be brought up in the technician meeting. And that was that. My mother has had horrible experiences with TruGreen but I still gave them a chance anyways. Well that’s what I get for not listening to my momma.

Thanks great job, very informative. My yard and landscape are looking so much healthier. Go Vols!👍

I thought Mr. Huffman provided the best lawn service that we have ever experienced. His professionalism and care for our lawn and our flower beds was exceptional!

I had to run out to his truck and ask him to blow the particles off my patio. He did a great job initially blowing the particles off my driveway and sidewalk but he didn't do the 0atuo until I ran out there to his truck. I dealt with this issue all last year. The difference between this year and last year is last year numerous times the particles didn't get blown off the driveway and sidewalk.

I hired them on the referral from people in my neighborhood. I found out shortly after they started my services, a significant amount of them switched to a competitor due to issues. Not only did they not show up when they said they were going to show up, but they sprayed liquid fertilizer in the middle of the day during a heatwave, which as you can see in the photo killed a significant portion of my lawn in the backyard. When we bought this house four years ago, we had to put a years worth of weeding and reseeding in to get our yard to great condition. Not only did I they kill a lot of my back yard, but even when they treated my yard, there were weeds everywhere!

I would listen to others when they say about TruGreen Lawn Care!

UPDATE:

3 weeks later: emailed them like you asked. Not once have I seen an email or a call. Now why would you ask me to waste my time sending you an email for TruGreen to not even respond. This is the worst customer service, business ethics, and just lack of care for the work you do.

Service itself was alright. The lawn care specialists showed up regularly and never caused too many issues other than aerating when it was too wet. The salesman and their billing office are absolutely terrible. The salesman claimed to sell me a 2 year package after touting the great price compared to the 1 year package. I prepaid for the 2 year service he was advertising. Here I am about 9 months into the service and they are sending me bills for my last two treatments. I call the local billing office and they keep telling me that a 2 year package has never existed and all they have is a 1 year package. Additionally, the representative I spoke with wouldn't resolve anything with me on the phone. She couldn't even get original paperwork from when the deal was set up or get the salesman on the phone. She claims that a manager will call me back but based on other reviews I see, that will not happen. This is some very shady behavior. Additionally, all the positive reviews out there seem questionable. I'll circle back to update this review if anything actually gets resolved.