Landscaping reviews in Omaha, Nebraska

Horrible experience!!! Tech came out this past Friday and on my statement stated that there was no visible weeds when clearly there is such as dandelions clovers and creeping Charlie us. I contacted customer service today. They have no idea what they’re doing. Couldn’t find my account then said I have a debt on my account. Mind you this is my first time using this business, and Friday was my last time as well canceled my account and will go somewhere else. Do not recommend them at all, very unprofessional.
*update* woke up this morning with a 130 dollar charge for who knows what. Not happy at all. Be careful with this company! Called emailed nothing

Beware of TRUEGREEN, I was lied to from day one with them. The young man who came and sold me my plan and assured me that I could contact him with any concerns. He would be my contact for any needs, I had an incident and when I contacted him he directed me to a 1-800 number only for my issue to never get resolved. Customer service was garbage, my yard has not improved at all. I figured whatever I already paid in advance so why not just end the year with them. Turns out they automatically renew your contract without any heads up of anything. Now I am being forced to pay a bill that I did not approve a service for. The representative on the phone argued with me about this. Saying someone called and I didn't answer, I just so happen to be busy with the loss of a family member and when I saw they called I assumed it was to renew and I did not want to deal with them at that moment.

TruGreen went above and beyond on our lawn to make sure we were satisfied with their service. We had a tech here to do a fall service and he noticed some brown patches in our yard so he suggested that we call the office and have a grub treatment done. I called the office and they reminded me that they had done that treatment at an earlier date. The said they will come out and do another treatment at no charge. So when they showed up to do our yard, it was towards the end of the day and he was almost out of the chemical they use for grubs, so he just hit the brown patches. Then about a week or two later, we had our lawn aerated and re-seeded. We noticed a few areas that were tore up a bit after they aerated but didn't say anything. I figured I would water it every day and eventually it would look good once the seed takes ahold and the dirt clods dissolve into the lawn. But then, we decided to call the office to see if they can come back to do the grub service on the whole yard rather than the few patches. And they came out for free to re-do the grub service and that person noticed the tore up spots in our yard from the aeration and he called his office and told them that they need to come out and re-aerate the front yard. My wife and I did not make any complaints. They came out again and re-aerated and re-seeded the front yard at no charge. So thank you TruGreen for really caring about your customers.

HORRIBLE experience. Met with Rhett in May to discuss landscaping and yard maintenance. Said he’d be in touch. Didn’t hear back for 2 weeks when I reached out he stated he was waiting for a subcontractor’s quote. I decline their service since it was such a delay but that I would like TG service for weekly mows and treatment for sack worms/ bag worms. Rhett said he’d get me those numbers. I have not received anything. Very unprofessional & NOT what I expected. They send out flyers advertising their business, but don’t want the business.

Would not recommend . I have more crab grass and weeds this year than I’ve ever had . They have said they are coming, out to do my yard and then have canceled. This has ha twice this year .

The technician, Mardi Adams. , was fantastic guy, he knew everything to do, he alone kept me as one of your customers, he is the only one I want to do my service

Always on time, keep my lawn looking beautiful, full and green all spring/summer long. Have been using their services over 25 yrs

TruGreen Lawn Care has done a fantastic job caring for my lawn this 2024 year. I highly recommend their service. My lawn care specialist, Skyler R, was very open to discussing my lawn and treatments with me at every juncture. His text alerts and heightened customer courtesy and respect say a lot about the quality of TruGreen and the people they send to your home. Thank you TruGreen.

So impressed with TruGreen lawn service. Can honestly say our lawn has never looked this good. So worth the money.

I've been very happy with TruGreen. Service has been excellent - very reliable. I've seen a huge difference in my lawn - no creeping charlie - and on my trees - no blight whatsoever. Price point is very competitive, too. All-in-all a great experience.

Love the service! Its made my yard look so much better!

Switched to TruGreen this year after having been with a local company for several years. The local
company would not honor the yearly pre-pay discount even though I was only two weeks late. Over the last several years I had paid them nearly $14k in fees for applications, and sprinkler work on my small acreage.

Not only did TruGreen beat the previous companiy’s yearly price, but their technicians are so much nicer. Every time they do something someone comes to my door and knocks and asks me if I have any questions. They don’t just stick a piece or paper in the door!!

So glad I switched to TruGreen and hope to be a customer for a very long time!!

Great pricing for Services offered, the initial salesman was surprisingly well versed in all aspects of the business and answered all questions above and beyond. Our specialist came out today for the first time and he was very professional and informative!

Patric did an excellent job spraying my trees.
He went the extra step to take his time spraying my mature trees that are tall and thick. So glad I signed up,

Beware when you add a service just for one service. I wanted aeration and seeding done for 1 season. They came back the following year and did it again and hit me with a huge bill. Called true green and talk to one of their people and they said they should have explained that once you add something to your service they continue on until canceled. They agreed to remove it and then they never did. Called again and now they have no record of the phone call, interesting. Never will use this company again . This isn't the first time they got me. I gave them a second chance on something else before and they keep messing up.

UPDATE: emailed them per the copy and paste reply they left. Got told I was removed but it’s going to take up to 30 days for the calls to stop. Based on other reviews they don’t know how to cancel people’s services either. Stay far away!

Was considering using TruGreen. Immediately after requesting a quote I received 3-5 calls that same day and 2 texts. I really didn’t have time to discuss options over the phone and thought it would be an online quote. After 3 days of this I unsubscribed. I am still getting multiple calls a day and texts. I block one number and they call from a different number. Turned me off of ever wanting to use them. If you can’t respect someone unsubscribing from offer calls and texts, I can only imagine how difficult it would be to cancel services if I decided.

I usually don’t write reviews, but I want everyone to know what a positive experience I have had with TruGreen. My lawn went from disaster to enviable in the first year alone. Their communication is excellent, calling me the day before my service is to be performed, and texting me the day of my service to keep me updated about the service provider’s arrival. The customer service reps have been so knowledgeable and helpful when I call. The young men that come out have always been super respectful and hard working, happy to do any extra spraying I request. It has been money very well spent. 10 out of 10 I would recommend it.

From yellow thin grass not growing to dark green what a change now they follow up to take care of bare spots.

Marty was very nice and very helpful with the problems that we have. He said he was gonna try and take care of it as much as he could thank you. He was very knowledgeable and we felt very comfortable with him.

Zero customer service. The local team doesn't return calls. My yard was treated and 1/2 is dead now. Not weeds, actually grass. I'm currently looking for a local reputable company that stands behind their work and more importantly returns calls. Should have remembered my dad's advice. Cheap ain't good and good ain't cheap.

Tyler, was very good, he gave me a verbal description reminder of what he was to do, but he ALSO left me a TruGreen receipt with detail description of what was being done on my yard and left it on my front door handle. I really appreciated the receipt with the details, as my memory bank isn't what it use to be, so a big thank you to Tyler, for hiring a great representative for your company!