Constraction reviews in Roca, Nebraska

Last March I had Tyler Bailey come check my roof because I noticed water stains on my ceiling. He told me my roof needed to be replaced. My insurance agent thought we should wait. So we did. After the storm with 80+ mile an hour wind and heavy rain I had him come look again as there were more stains on the ceiling. My agent would not file a claim saying my roof did not be replaced. Tyler helped me by telling me what to do any file my own claim. The adjuster came and said absolutely the roof needed replacing. Tyler got things going and got my replaced He was professional and a pleasure to work with

Vat from White Castle came out after we had a hail storm and helped us with dealing with our roof, gutter and downspout damage. From his first visit to completion of the roof replacement was seamless. Everyone on the crew was pleasant and professional. Exactly what I've come to expect from White Castle.

I had a leak on my roof around the radon vent pipe. White Castle's tech, Jordon came out to take a look. As it turned out, it had nothing to do with the roof installation ... the problem was with the radon vent installation. Nevertheless, Jodon did extra caulking on the roof and climbed into my attic to tighten clamps on the radon pipe. He went beyond what I would have expected with service after the sale.

I had the pleasure of working with Jordon Nielsen from the Omaha office of White Castle Roofing, and I couldn't be more satisfied with the service I received. Jordan arrived at my home exactly at the scheduled time to replace a roof turbine exhaust vent that had blown off during the intense July 31, 2024, windstorm, which had gusts of up to 90 mph.

Not only did Jordon quickly and efficiently replace the vent, but he also took the time to thoroughly inspect my roof for any other potential damage. His attention to detail gave me peace of mind knowing that my roof was in good hands.

In my opinion, Jordon is personable, professional, and trustworthy—everything you could ask for in a service provider. Thanks to his outstanding service, I will undoubtedly contact White Castle Roofing Omaha again if I ever need any roofing services in the future.

Highly recommended!

When that horrible storm blew through here on July 31 the first company that was recommended was White Castle roofing. A large tree fell on my roof ripping off the satellite dish, several sections of gutter and siding. When I called White Castle, they came right out and gave me an estimate And when the work was completed, it looked like the storm never happened. It was a very smooth and efficient process, and I would highly recommend them to anyone!

I had heard good things about White Castle from my realtors, and they did not disappoint. Jennica and the roofing crew were awesome to work with. They did a great job making sure the roof was done right—no corners were cut, and all of my concerns were heard and responded to quickly. Also, I am really impressed with how quickly they were able to complete the job and get everything cleaned up. Highly recommend! Thanks!

Our house fell victim to the good ole Nebraska hail. Tyler B. with White Castle came out and not only gave us a great estimate, but helped us select the right type of shingle that would be the best for our house and provide us an insurance break. His expertise was top tier and the installation was seamless with the White Castle Roofing Team. Highly recommend!

I had worked with another roofer locally that made a number of costly errors on our skylight repair. We hired White Castle to fix the other company’s mistakes and they did an excellent job. They were extremely honest and had the skills to do the job right. I would highly recommend White Castle Roofing. They were excellent - all the way from discussing the planning of the roof repair to implementing the solution and water testing it. Excellent work all round.

I had White Castle Roofing put a new roof on my shed and part of my house roof. They came once and the quality was terrible. They admitted that the work was not OK. They agreed to redo it. They came out again and it quite possibly is even worse. There are nails/screw in the hip, dents in the fascia, patchwork everywhere. I am unable to upload photos for some reason, or I would! The pictures are unbelievable!

My wife and I had our roof replaced by another company and, in the process, our solar panels needed to be removed and reinstalled. After the roof was replaced and the solar panels reinstalled we had a heavy rainstorm which resulted in water leaking through the ceiling in our kitchen. The solar company inspected our roof from the inside and outside but could not find a leak. My wife is a realtor and she recently worked with White Castle Roofing on a client's home which made her confident to recommend them. Dusty from White Castle came to our house, inspected the roof, and identified five penetrations in the roof. He couldn't tell if the roofing work or the solar panels because the size and location of the holes didn't fit with either but he provided a temporary repair, without cost to us. We haven't had a problem since then so we'll be calling White Castle to provide a more permanent solution. I highly recommend them for their integrity and workmanship!

They were very prompt about getting out to our place and looking at the roof, getting me an estimate that was sufficient for my insurance company. Once my ins company gave me permission to move forward, White Castle had a crew out within 10 days. They did very good work on replacing the roof and a terrific job cleaning up afterwards. I would definitely recommend.

We worked with Jordan and Amy to help us navigate our claim after a recent hailstorm. Their crews were right on time and did an outstanding job both reroofing our house and replacing the gutters and downspouts. They were always quick to respond to questions and willing to work with us on scheduling both jobs. They did our neighbor's house as well, and I think it's safe to say we were both very happy with the job they did. I would definitely recommend them!

We had White Castle come out to our house to assess some hail damage. Craig did a great job helping us understand the process with insurance and what kind of damage we were facing. He was very knowledgeable and patient with us when we had questions and even did some repairs to our chimney siding personally when we were on a bit of a timeline with our exterior paint contractor. Great customer service and quality work.

Tyler B is an asset to WCR. He helped us navigate the process from the beginning to the end. It is refreshing to know that there are still people out there looking out for one another. All the gals in the office were very responsive and easy to work with. The crew that did the work, were in and out in just over a day. They cleaned up great and the roof looks great!

Although White Castle has not done roof work for me, my neighbors have and highly recommend them.
On two occasions, recently RYAN BURKS inspected my roof after wind/hail storms. He was quick to respond, knowledgeable, trustworthy and very courteous. If I have the need in the future, I would feel very comfortable calling Ryan immediately to access the situation.

Update based on review below - Following my poor review/experience with White Castle, I had the service director reach out to me and make a plan for additional roof repairs and reimbursement for my drywall repairs. Pierce in particular was very consistent with his outreach, follow up, and follow through throughout the remaining repairs, checking in more than once to make sure there were no moisture issues. I am now feeling confident enough to move forward with the drywall repairs, and will be sending the invoice to WC at their request. Though it's been a frustrating process at times, I've been very impressed with their responsiveness and willingness to make this right.

I don’t write poor reviews, but I am extremely frustrated with my experience with White Castle.

Our roof was in bad shape and had additional storm damage, resulting in water stains on our ceiling, so we had a complete replacement from White Castle, who worked seamlessly with our insurance and installed our roof relatively quickly (so I bumped to 2 stars)

However, we still struggled with moisture in the same spots as before, so we called them back out to take a look, and they claimed the roof was in great shape, but recommended we blow out the soffits and add ventilation in the attic, which we did.
We thought the moisture issue was resolved, so we recently (in Feb. 2025) had our damaged drywall repaired, which cost us $600.

Only a few weeks later, we noticed MORE MOISTURE in those same spots, especially during the blizzard, which left water running down our wall.

I submitted an online request to have someone come take a look and heard nothing for a week. So I called and they got me on the schedule. In the meantime, I was looking more closely at these water spots and came up with a theory that there was damage or something at the corners of our chimney, because the spots lined up with that almost perfectly.

So the guy came out to take a look – and he was great. I told him about the chimney theory, he looked around for a couple of minutes, and showed me pictures where there are literal gaps in the roof around the corners of the chimney. He said that clearly something didn’t go right with the installation in that area, and this would be warranty work. Unfortunately he didn’t have anything he could use to repair it on the spot, or even fix it temporarily, but someone would be in touch with me.

Two weeks later, I have heard nothing. Yesterday I called and was told that they were working on my estimate, and I said that I was told this would be warranty work, and the person on the phone said something pretty vague along the lines of “oh, ok – I see”… with no explanation. She said the person would call me by the end of the day or first thing in the morning to get on the schedule – STILL nothing, and she offered me nothing by way of empathy or apology when I expressed how frustrated I am about not hearing anything for two weeks to address a problem that was caused by my roof installation.

Meanwhile, the drywall we just paid to replace a couple of months ago will likely need to be repaired AGAIN because of the water damage. And I’m further angry, that the person that came to look at the roof the first time was clearly not very thorough if there are literal gaps near the chimney and he didn’t notice that (the second guy showed me the pictures).

Called Taylor inquiring about an issue on my roof. He dropped by surveyed the roof. Had a crew there in a few hours. Talk about excellent service. Highly recommended White Castle. Impress with Taylor and his response to my needs. We will utilize White Castle for our roofing needs

White Castle did an excellent job installing new six inch gutters a guards at our house. They were couteous, efficient and tidy.
Taylor Doggett and Amy Nolan were great to work with.
Thanks to all of you.

Kudos to the entire White Castle team who did a lot of work at our acreage. And a special call out to Vat Chanhdara!!!

We worked with Tyler on our roof repair. He was extremely thorough in explaining the process. He assured us that the workers would be cleaning up at the different stages. Both our neighbors and we were impressed. The roofers were efficient in installing the tiles. This was impressive also. The gutter was installed, again in a clean and efficient manner. In fact the supervisor of the roof installation informed us that there was a lot of lint in the dryer vent and suggested we have it cleaned for safety purposes. Thank you for the professionalism in your business and our roof and gutter.

My experience with Haley at White Castle couldn’t have been better. Haley fought for me when my insurance company denied my claim, appealed their denial and ended up with positive results! I highly recommend White Castle.