Constraction reviews in Roca, Nebraska

We had new gutters installed this year on a townhouse with a couple of roofs draining together. It took an extra trip to make it work perfect without overflowing but Caleb took care of the issues. professionally and politely. He added a couple pieces of tin to help handle a heavy flow. He also had a suggestion for how to take care of the new gutter guard. We appreciate his efforts and am glad he took good care of us. Bob Sealock

This is an example of a large local company that you would think have the best staff available from Project Managers to the actual laborers preforming the services, not the case. I recently had my roof and gutters replaced and as much as I would like to say that both jobs went off without a hitch, that was not the case. Since the roof was completed, they have came back 3 times to address issues that should not have taken place and gutters, I am still picking up screws and nails 3 days after the completion. The roof was completed in a timely manner but with issues that required return visits and phone calls, should have never taken place. As far as the gutters, the crew spent more time sitting in my front yard than they did installing the new gutters. I wouldn’t say a thing about their down time except for the fact that I’m still cleaning up after them. In my opinion, there is no excuse for me finding screws/nails and gutter clippings left behind. In conclusion, very disappointed/unhappy with all services provided by White Castle Roofing.

Thay are so quick to come out and take care of your issue, would only call them. Very trust worthy!!

Pierce was over because of a possible leak around our chimney. While the issue wasn't due to a leak he was able to provide a clear explanation of the cause of our ceiling damage and also provided advice about other parts of our roof to keep an eye on.

Needed gutters and downspouts replaced. Got some quotes and found that White Castle has best offer. The gentleman that came to do the work were very polite and communicated with me throughout the job to check my preferences as questions arose.i had requested two extra tasks be done while they were there. They fixed my DIY work and figured out the other extra project by carefully measuring, planning and getting my input. After they left I did a walk around to pick up debris. Circled the house twice and didn't find a single thing to pick up. I have flower and shrub plantings surrounding my house. I assumed there would be damage from their ladders and being up and down all day. Checked their work after the first rain and everything drains well. I am VERY pleased with their work

I really appreciate the service I got from Bradon and his crew. Very smooth from estimate to finished product. Always there to answer any questions. VERY PROFESSIONAL. THANK YOU!!!

Excellent communication. Instructions on how to prepare for a roof replacement project. Help in deciding color and style of shingles. Photos of the entire project. Done with an entire roof in two days! Who could ask for more?

BEWARE! The people who come out to look at your roof & get you on their schedule are phenomenal. They will get you to believe everything they say about how great of a company they are. For us, that had been true until now. We received a new roof from them 3 years ago this summer. Unfortunately, the roofers did not replace our furnace cap, which needed to be, & due to this has caused our roof to leak. Starting January 20th, once we noticed the water stains on our ceiling, we had been trying to get ahold of White Castle. After a week, we got a service tech to come out & look at the roof & said “I can get you on the schedule for this week” for the furnace cap. Since January 27th, we haven’t been able to get ahold of ANYONE. We involved our insurance company who also cannot get ahold of White Castle. This is a warranty job on a home that continues to leak & cause damage to the inside of our home. I do not recommend White Castle at ALL. Our experience of getting the roof initially & working with them was wonderful, but once that roof is on, good luck if you happen to run into problems. We call weekly with no one getting back to us & our insurance company telling us they still can’t get
ahold of them either.

WC originally fixed the roof over my garage in 2017. Due to a window company's error, the roof was compromised and rain water started to seep under the liner causing rotting. WC came, replaced it and everything is secure again. It was such a joy to work with John Wolf at WC. He knew exactly what happened and how to fix the problem. He was so nice and everyone that came to help worked together like clockwork. They communicated with me about what was going to happen before they started and when they left. I would recommend WC to anyone that needs work to be done on their roof. As far as I'm concerned, WC is the ONLY roofing company to use.

I found out my office building needed a new roof and I had no idea who to hire. Fortunately, a friend recommended that I contact White Castle Roofing. They had used this company in the past on several projects and were very happy with their work. I contacted White Castle and from the start to the finish of this project, all of my interactions with the various representatives were extremely professional. White Castle came out and within two days, had removed the roof from my two-story building and installed the new one. If you are looking for a roofing company that is professional and provides outstanding customer service, call White Castle Roofing! You will not be disappointed.

We were put in a bind to get a new roof in a short period of time. White Castle was super easy to work with and made the whole experience of getting a new roof less stressful. They got the roof done in one day and the gutters done in one day as well. Everyone I talked to were super nice and professional. Would highly recommend checking out White Castle when looking to get your roof replaced.

WOW! Where do I start? White Castle Roofing puts the WORK into Work Ethic! From the very start when we met Kristina and Tyler we immediately felt at ease during what was a very stressful situation of learning we needed a new roof immediately! Their no-pressure easy going yet extremely knowledgable and caring demeanor was just what we needed! It feels great to be able to trust the people you're working with! When they say they will be there, they're there! Then they check in with you multiple times to confirm and explain all the details of the entire step-by-step process! AMAZING!
When they say they will start the work "first thing in the morning," They mean it! Bill and his team of 7 was on our roof at 7:00am, removing 4 layers of old roof (we didn't know we had), removing and replacing 28 rotten plywood sheets, configuring a safer solution for water and snow runoff for a unique roof intersection we have and installing our BEAUTIFUL NEW ROOF! They were done and gone by 5:00pm! To say we're impressed would be an understatement! WE LOVED THE ENTIRE PROCESS! Can't wait for all new gutters by them in a few weeks after the new roof settles! Thank you so very much Kristina, Tyler and Bill

-Jeff and Jami Motz

The worst customer service. First they knocked on our door. We let them inspect the roof. The rep gave us a quote -meet with the insurance company. After that -nothing...we followed up and he was no longer there, they gave us another rep. He never followed up, we had to contact them again. Once again we got the insurance out. Told them of the new date they said they would be here to meet up with the inspector. White Castle was no show, no call. I would never do business with a company like this with ZERO customer service.

Vat was amazing to work with. I called about a small repair we needed fixed from our home inspection and he was on our roof within minutes. He fixed the issue quickly and even wrote a report for our realtor. I will be keeping his contact info and will definitely use him/White Castle Roofing for all future roofing needs!

We had a big storm over the weekend. I worked with Haley on the White Castle team and she was amazing to work with. She responded promptly to every question, communicated clearly, and went above and beyond to make sure we understood the situation. Most importantly, she provided an honest, straightforward evaluation of our damage so we could make informed next steps. Truly a pleasure to work with in what was a super stressful weekend.

White Castle Roofing (Tyler Bailey) first was very helpful with what materials I was going to use when the roof was to be redone and getting everything lined up. After that was figured out it didn’t take very long before they asked me if they could come in and work on the roof. Kaleb & his crew did a wonderful job taking off the old shingles and skylights and putting the new ones in their place! They also installed the turbine vents I wanted - all in one day with myself being kept up to date on their progress by Kaleb as they progressed. I got home from work and they were just cleaning up. Really great work, you couldn’t tell they’d been there (except the great roof) after they left. Very polite & professional guys! I’d recommend them to anyone! Thanks guys!!!

I had a very awesome experience working with white castle roofing, had to have my roof replaced in 2 months due to changing insurance, in the middle of winter. Tyler from white castle was able to get it done for me the week it warmed up at the end of January and the price was reasonable. Tyler took care of everything for me and communicated well with me through text or email and over the phone. I wish every business or contractor was as easy to work with as they were.

Had roof and gutters replaced. Amy did an amazing job for us. The crew was very fast, clean and professional. Gutters look great and make my self installed ones on the garage look terrible. Guess I need to hire them again.

White Castle Roofing is fantastic! Our new roof and gutters are beautiful, and we appreciate the efforts of the entire team in making it happen. Haley Benton was exceptional and truly a pleasure to work with. She went over and above on each facet of the process, was knowledgeable and responsive to all of our questions, and kept us informed each step of the way. Each team member, from the roofing crew to those who installed our gutters, to the office staff, was courteous, skilled, and professional. They were on time throughout the process, fastidious about clean-up, and always put our needs first. We wholeheartedly recommend White Castle Roofing. Thank you!

White Castle crew did our roof and gutters after storm damage. Jordan kept the roof project on schedule with a great crew. Amy took over for the gutter piece of repairs. She made arrangements for a crew to remove damaged gutters to allow our painting crew to do their thing. Amy then worked some magic to get the install crew on site after painting was complete and get new gutters in place. Great crews and support staff to get this done.

Eleven years ago, we had our roof replaced, and we chose White Castle. This last year, with the hail storm in September 2023, we learned there was damage on our roof and gutters. We again reached out to White Castle. Craig Densberger contacted us, and we went over the roof and gutters. The following week, the crew started right at 7:30 AM and completed the roof later in the afternoon. The gutters were installed at a later date. I can no longer climb on ladders and clean out the gutters. It was important to me that we would have the type of gutter guards to keep the maple tree that has helicopters out. Craig understood and worked with us every step of the way. He even called us while he was in Colorado for a conference. We really like our roof, and knowing the gutters will no longer be a hassle is reassurance for us/me. We were very pleased with Craig's service and guidance. We recommend White Castle. They will do what is right for you.