Home Services reviews in Henderson, Nevada

I want Charles back again. Charles is a good guy. I would like for him to service my loan all the time. Thank you.

Charles was exceptional. Appreciated talking with him, and knowing that he did a thorough and professional job. Awesome guy.

I used this service in year's past, but I discontinued because of no shows. They would schedule and not show or come on a day they were not scheduled to be here. Since I needed to have my yard aerated, I called them again just two weeks ago, thinking I would give them another chance. They were suppose to be here today between 10am and 1pm. Surprise, surprise, no show!!!!! This is a national call center, can't get a hold of anybody locally. The people that work for them are oblivious to what is going on. In fact the whole company appears to be this way. The left hand doesn't know what the right hand is doing! They tell me there is nothing showing that I have an appointment today. I fail to understand how this company stays afloat. I advise people to stay away, do not use them!!!!!!! They should be run out of business!!!!!!

I am thrilled with true green! Their drivers are efficient and do an excellent job. They are also very well organized and notify you when they will arrive and do not disappoint!
I just recommended them to my sister!

Terrible service. I was willing to return for my new property which is desert landscape. I called the 800 # and completely got the run around. My sister used them a week ago and the technician was there 5mins and it looks like nothing was done. Do yourself a favor and use another company.

The workmen came, rang my doorbell to let me know they were here and they quickly did their job. The weed killer worked but a few weeks later a few random weeds grew. I contacted TruGreen and they resprayed our yards for free! I recommend them!

Charles H was very Pleasant and professional, I shared with him, my concerns and he addressed every single one of them and did a great job.

Martin did a great job spent extra time making sure it was done right

Chuck H is number one in my book he is professional, knowledgeable in his work and customer service, he goes above and beyond. Always pleasant when he services the lawn, trees and shrubs. If I have any concerns he notes it and takes care of the issues.

Very friendly. The guy did a great job with his service today. Sprayed plants in the backyard for disease and bugs.

I had a pre-emergent and post-emergent service scheduled. I spoke with a local rep to set it up, very helpful and informative. After that, all calls were to a call center and were next to useless with conflicting information. The person that sprayed said that if there were any missed weeds to call back. I did and was informed that that was only with an upgraded program. I will never use this company again. Weed spraying is not hard - but these people are making an easy service very difficult. I'd highly suggest finding someone local that may be twice the price, but at least will do the job and answer a phone call.

I would really like to leave a zero star rating. This company certainly would qualify for it. If you start service with them, they do not come out to see the property they just look on Google Maps. In my case their estimate of the square footage treatment area was more than twice what it actually is. The Google Map photo was never accurate as it included areas of all rock and the common area that's behind my backyard wall. Just amazing. I asked them to come out to correct their estimate and they did. That lowered my treatment cost going forward but they wouldn't issue a credit to my account for overcharging me twice. After a long discussion they did give me a discount for future treatments but it doesn't equal the overcharged amount. They spend exactly 4 minutes at my house spraying 4,000 ft2 which they say is all the time they need. Ok I'll give them that one. I ordered aeration on August 29 and have checked my online account regularly and called them several times to find out when it would take place. Two days ago their national office who called with a satisfaction survey told me it would be this Friday. When I didn't receive an email or text about it I called them. I was very even tempered and not combative when they told me it was not scheduled and they had no room to put it on schedule for any day. While I was explaining how long I had requested the service the customer service person hung up on me. I called back and asked to speak to a manager. After ten minutes of explaining the situation to another person who couldn't help me I was told a manager from the local branch would call me within 24-48 hours. We'll see.
I plan to get the aerating done assuming I can get it scheduled and use whatever credits I have for my pre-payment (I'll never do that again) and terminate their service. You'd be better off paving over your lawn and shrubs than getting involved with this company.

Update:
After posting this review I heard from the franchise owner asking for my name and customer number which I then provided. On the following business day I heard from Customer Service that my lawn aeration was scheduled for the next day. The tech who came out, Saul R., was excellent; I am very happy with the job he did. The business was very responsive to my review.

Last year and recently been a lot of rain, weeds sprouted everywhere. I used to hand pick them. But it was so many that sprouted due to the rain in 2023 and recent that I called TruGreen. Never had a service for my yard before so I was skeptical. Their service cleared all the weeds and when some of the weeds were more stubborn and didn't go away, they came back out to spray again. And I do the fertilization for my trees. If you like to save yourself some time, this service is for you. If you like to do everything yourself do it yourself. But my yard is huge, so this is a service I need and is worth it to me. Just my opinion. Plus I prepay to get a discount. I reached out to them and they were helpful. Been almost a year and I still have the service.

Took the service last year, in August. The first service call was great. 9 months later I can safely say I never had that same experience. They no showed on me 3 times. They say they will notify you in they cancel. They also say they will let you know when they are on the way. I experienced that the first and also on the last time I used their service 9 months later. I complained about the lack of communication and no show. I was promised by the local manager he would call me the day before my scheduled service date. He never called. He forgot to schedule my service as well. After 9 months the lawn looked worse than when I signed up with them. I asked the tech on this last visit why does it look so bad. One reason was they had no showed 2 of the past 4 months. He believed that they did not put down enough fertilizer the last time they were out. On that visit , I received a notice ha had arrived and when he left. The difference was 3 minutes. I can see why he didn’t apply enough, he hardly stayed long enough to do anything to 1000 sq feet of grass. Their customer service was good. If it had not been for them I would have canceled 6 months before I did.

Our tech, Charles, was super nice and efficient at today’s fertilization. This is our first visit from TruGreen through this process of bringing our yard to its full potential. Eddie was the sales rep who guided us through this process and helped us understand TruGreen’s process and what to expect. Excited to see our grass grow!

Really good experienced guys come and do your lawn. My lawn is looking better and better. My neighbors and I have a snail problem which TruGreen claims they have a remedy for and will be applied next month when it is consistently hotter. Let's see if it works.

My only negative comment is their service window time needs to shortened. Today I was given a 1 - 6 window. Kinda hard to sit n wait that long. Aside from that, live the service.

WARNING! DO NOT USE TRUEGREEN! My friends tried to warn me, but I thought I was safe since I just wanted some weeds under control. They destroyed my lawn, and then I couldn't get them to stop coming.

Luke is an awesome guy. He was really easy to deal with and talk to. Very knowledgeable and made good recommendations. Ask for him if you dont want no hassles. Stand up guy. Highly recommended. 5 star 🌟 all the way.

I started using TruGreen in July after having sod installed early May. My grass was beautiful and full minus a spot. That’s when I called Trugreen to start their service so my grass would stay full and healthy. I have expressed my concerns since then and kept getting brushed off, now my grass is practically dead. I’m very frustrated at this point. I’m paying to have a nice green lawn and instead it’s dead. Doesn’t look like it’s even treated.

One of the worst companies I have ever worked with and that’s saying a lot in today’s customer service industry. Do NOT employ this so called company. They are trash. I will be reporting them to the BBB and even Contractors Board. Anything to put people like this on notice and out of business, but they are a nationwide company so I’m sure they will do just fine. However, I would NEVER recommend their services. It’s all a lie. And to sell business for 5-10 days and cancel on the tenth day is a joke when you have emergency situation. Sales rep also laughable. All cheers and what not, but when it comes to service beware. There is a reason they have this rating, contract over.