Plumbing reviews in Henderson, Nevada

Called ideal plumbing because we had a backup and home warranty was 5 days out we are not new to having plumbing issues since we do have an older house they guy said there’s a huge issue he did hydro the pipes 1250.00 later after he even said he don’t do it often he told us a part of our pipe went down the drain. Again not new to the process had them done last year pipe completely fine. New company out today more high tech equipment were here for 2 hours checking pipes no broken pipes just scaling as expected with cast iron pipes. Last years hydro cost me 200.00 he said he did bad job in my opinion ideal plumbing is a joke and completely over priced if he would have done the hydro cleaning correctly I should not have had to have another company out only 7 days later.. again was told main drain line was in half and lost a section of pipe was confirmed that is not true horrible service

Prompt courteous service. Had very good ideas to extend the life of my system. Cleaned out drain lines and suggested a few plumbing issues which I can do

Ideal update
So this is not my original post. I was contacted after my review and told that putting my floor back after doing a plumbing issue was not part of the deal. Now why would you schedule to begin work the next morning if you did not have that plan in place? There was no mention of this. He only mentioned that they did not do drywall. Anyway after I posted my original bad review I was told that I had two choices. Find my own subcontractor to fix the floor at my expense or they would send someone out free of charge IF I took my review down. The gentleman I spoke with recommended against the second choice. Why? Maybe it came out of his commission? Or maybe he knew they would not do a good job. Well of course I decided to have them come out and fix my floor because I had spent so much money already. I know that he was recording me (glad he did) probably to make sure I held up my end of the deal. Now not only did I have to take my review down I was asked to put up a five star review. No explanation was needed. So I did. Come to find out that’s against the law! I should’ve looked that one up. Being ex law enforcement my gut was already telling me he was in the wrong. So finally they sent someone out a few days later. Needless to say they screwed this one up too. They sent a guy who did not grind the floor down correctly and screwed up all the extra flooring I had. He did not finish and just left. It was the worst flooring job I had ever seen. He even had the nerve to tell me he did this on the side. Since then I have not heard from anyone at Ideal to check up on the work done. Still never received a contract or detailed receipt of any sort. This was the worst experience ever. To even think I was considering to have them change out my AC. I will never recommend Ideal to anyone. I had to buy more flooring and hire someone else to fix the bigger mess they created. For your AC use One Hour heating and cooling instead. They are amazing! Quoted and changed out my unit all on a Sunday within a few hours. They had to remove roofing to do this but did they tell me I had to figure out how to replace it myself and find a subcontractor ? No they did everything. As for plumbing use anyone but these guys. Their communication is horrible, bad business practices and very untrustworthy. This plumbing job began May 9 and I finally have it fixed over a month later by someone else I found who is amazing. You definitely get what you pay for. In my case I ended up doubling what I thought I would pay. Should’ve went with the other company.

Audi was great very attentive to detail, professional and efficient.call ideal service for all of your plumbing,El trical,and HVAC

Audi as great. He was very informative. Took his time and explained everything to me in a way i could understand

Anthony Green was my assigned electrician. He immediately recognized the problem after being patient with me explaining in my layman’s terms. The issue was quickly resolved. I was treated professionally, with dignity and respect. Thank you for providing such excellent employees. Respectfully submitted.

Kyle from Ideal was friendly and thorough. His work was appreciated! Good job Kyle and thank you Ideal Services!

Audi and Aaron did an amazing job came to my business and was patient explaining everything and worked very quickly and cleaned up the area.

They charge $89 to come out and give an estimate for what it is you need done.
If you use them, they deduct the $89 from the price. If you don't use them, you're out the $89! I have a simple LED ceiling fan to install where another fan was so it's all wired. that The girl on the phone couldn't ask anybody how much it would cost to install a ceiling unless I paid $89 so basically they're approx. $100 more than everyone else unless you use their services. That's a misleading five-star rating.

Ok so Ideal Services was incredible. They showed up in about an hour and a half on a Holiday! They coordinated with another company for restoration who showed up just as quickly with equipment like air purifiers and water vacuums as well as an army of people and even fans to start drying stuff out right away I’ve never seen anything like it. They worked tirelessly for two days straight inside and outside while digging a 5 by 5 foot trench. to rectify the problem… Also they gave me contacts for bathroom restoration after the fact because obviously the toilet and the walls and molding etc needed to be pulled out of the house. For literally being one of the most stressful days of my life, they really put me at ease and just took care of everything with incredible follow through. I would absolutely highly recommend Ideal !

I am very dissatisfied in the toilet repair. I was quoted 1059.00 to fix a toilet leak. This according to your plumber would require rebuilding the parts in the tank and removing the toilet, replacing the wax ring and resetting the toilet. He then went on to tell me the water valve should be replaced. He replaced the parts in the tank and wax ring and then explained he was having difficulty removing the water valve and would need to cut it off to replace it. After he cut the pipe he tells me he will now need to cut a hole in the drywall because the pipe is now too short to connect a new valve. After he cuts out the drywall and connects the new valve he informs me the toilet is still leaking from under the tank. This is where we told him we believed the leak was in the very beginning😡. He goes on to tell at almost 8:30 pm that he will have to return tomorrow to tighten the tank down and he doesn’t have the to do so with him. When I asked about the hole in the wall he explained that he doesn’t do those repairs but he could get that fixed for another $450.00 dollars. This is the most unprofessional encounter I’ve ever had with a home service provider. It literally took him a day and a half to do what he did. I told him when he was leaving yesterday that it very important that he be here by 8:00 am to complete this job. He arrived at 9:30 am. He tracked foot prints everywhere. Including inside the shower. Left residue all over the floor and on the toilet. I now have toilet that doesn’t leak but I don’t think this repair with the valve just hanging out of a hole in the wall is up to code and will likely leak at some point not to mention the eye sore it creates.

Ian and Josh were terrific! They scoped our sewer line and hydro-jetted the line and cameras it again to show how it cleaned out. They were very professional and highly knowledgeable. I would recommend them and the company.

I would like to thank Rafael and Yair for their craftsmanship on the repair of my driveway leak. It was done with professionalism and the best materials available. Would definitely recommend their services to anyone))

Our kitchen sink was backed up, terribly! Kyle came out right away. He diagnosed the problem and fixed it immediately! Kyle was extremely professional and great to work with! Thank you Ideal Services!

Josh and Kyle were great - they were very professional and found the leak within a few minutes. They explained the situation and my options and the problem was solved : I will use them next time for any water issues should they arise.

Worst Experience with a contractor in my 50+ years of home ownership, horrible sloppy,caused water leaks I didn’t have before they stripped my home of copper the crew of 2 sell it, Josh does not supervise the crew, late arrivals,long lunches,damaged my car,my water softener and warranty is a joke because under no circumstances would I let anyone from this company in my home. Additional costs drywall stucco paint interior and replacement of Moen valves add another 4-6 thousand dollars to my whole home repipe. I’ve lost all hope of humanity from the experience. I hope by this review I’ve saved someone, Josh the “master plumber “ is a bad joke.

Audi is absolutely amazing he did a hydrojet for us and was great efficient and Informative throughout the inspection process . Call Ideal and ask for Audi

Under the house line repair. Expert service from every technician. Full discloser in assessment. Very fast and clean. Absolutely no grievance with Ideal Services. Thank you Technician Team. Ideal Services 5460 Desert Point Dr, Las Vegas, NV 89118

Ideal Services came out to my home and she helped me over the phone to get my water turned off and then she came out to my home to fix the broken water line. She was so helpful and calm during a stressful moment. Will definitely recommend her and the company to friends and family.

Kyle was great! He came by and jetted out my building sewer and building drain with a good price. I highly recommend Ideal Services!

Ian and Jessie came out and provided multiple options about our situation. We appreciate their expertise and honesty. They were excellent and we will always call Ideal Plumbing for any plumbing needs.