Appliance Repair reviews in Las Vegas, Nevada

Your tech all he was interested in was telling me it was going to be cheaper if I bought a new washer. He never diagnosed the problem. I just paid him $139.00. I will never use your service again.

I needed to repair my General Electric dryer, so I called Sears for service. They came out to do a diagnostic, and the first thing they found was that the control board was burnt. However, they never explained why the control board was burnt or what could have caused it. Instead, the technician suggested that I buy a new dryer because the control board was too expensive to replace.
I asked for the part number, and I found a replacement control board for $87 used. When I informed the technician, he said he couldn’t use used parts, without giving me that option beforehand. He didn’t offer any solution and didn’t continue troubleshooting the dryer to find out why the control board had burnt out.
Overall, I was disappointed with the lack of explanation and the limited options I was given. I would not use this company again.
It was $139 thrown away, a complete waste of money.

Knowledgeable, friendly, & very funny as well. Did a great job stalling the new Ice Maker.

The technician was nice enough but very dissatisfied to a 5 day wait for them to come out (meanwhile it's 89 degrees in my home) only to tell me that can't service my air conditioning unit because they don't have ladders and will only service one story homes. Extremely dissatisfied.

He was very polite and respectful. He put me at ease and did his job. He has been here one other time and I thought highly of him that time also. He answered all my questions and did a good job.

Last weeks appointment was rescheduled the last hour before the technician was to arrive… Todays appointment was great. Another week without a working refrigerator is very inconsiderate…

Sears thank you so much you did it again !!
he was wonderful very respectable and fast on his job he check everything from the bottom to the top. I did buy from my best company Sears my dishwasher it's been 5 years and still running like brand new love my dishwasher !!!!
Thank you for sending me the greatest technician . Harley girl .

This technician never showed up at my house and I received a receipt saying that the job was complete. I’m very disappointed. I’ve been without a microwave for 2 1/2 months and I have a warranty. It should not take this long very disappointed I’ve been with this company For 21 years, I will not buy into it again

The service man that came out and fixed my ice machine he was more than kind and generous and he was so attentive and he was so nice and explain things he did fantastic I really like them you have an excellent worker on your hands and he was here when he said he would be here it was wonderful absolutely wonderful to have him in my house you need to keep him pay him good

Never would work with Sears again. Waited 2months never wad fixed, bad comunicatoin. was charged for work that never got done😡😡😡 CANCELLED MY SERVICE. NEVER AGAIN. SEARS use to b a great company. NOT ANY MORE

This company has some of the most trusted and highly respected employees. I’ll only use this company for my household appliances. I have them come out to fix my washer and dryer they could of sold me parts I didn’t need they fixed my dryer as it had a broken pulley on the motor they could of just sold the motor but they had another motor inside the work van that they pulled parts off of and just charged me labor. Would recommend them to anybody that needs appliances fixed not replaced.

The technician was fine. Your scheduling system is the worst I have ever used. "Samantha's ended up setting me up with the wrong time on the wrong date. Also I don't understand how "she" decided that my first name is*Bone Bro" when it is actually "Barbara".

My techs were awesome. Done in 3 hours once the parts got here. The wait from talking on the phone when the problem arose to final repair was over a month. But warranty so you have to take what you get.
Glad it was warranty. Other issue was the inability to speak to a human.

After explaining my unit was on the roof you still sent someone with a bad knee and can't get on the roof. Not acceptable.

I’m very disappointed in the service and customer service I received from a technician Alex by way of my home warranty. Out of everything that should have been explained to me the only thing made clear multiple times was the possibilities of whatever weren’t covered through warranty will be paid by me, however my warranty company had no notes regarding unwarranted repairs. Ultimately, we went with a new vendor to ensure transparency!

Avery my Sears technician was amazing. I would rate him 1000% from A-to-Z. Customer service was superb, he took a quick diagnostics test changed the actuator boom finished, I give five stars ⭐️⭐️⭐️⭐️⭐️ to Avery and Sears and will recommend them to everyone. Thank you Merry Christmas and a Happy New Year to y’all

BOTH James (who CAME ON December 9th to assess the problem, & order a New Thermostat for US), & Jim (who came on December 11th & INSTALLED the Thermostat), were VERY NICE & Knowledgeable. They explained everything, SO that I was able to understand it, & they were fast & efficient, especially Jim w/the install. Thanks! Will definitely USE your Company again for ANY repairs we may have. Our Clothes Dryer is about 26 years old & we've NEVER HAD a single issue with it! It is also a Sears Kenmore Appliance, as was our 8-year-old Freezer that just needed the Thermostat replaced. WE APPRECIATE YOU all!

About a week ago I noticed a gas smell near my cooktop. Without delays I booked a technician to come and fix my cooktop that was leaking and required some repair. The technician was very skilled, found out the source of the leak, and fixed it professionally. Am happy now; my house is very safe.

Dmitry was thorough, professional and fixed our issue. We were extremely pleased with the service and will definitely be repeat customers as the need arises.

Our undercounter fridge was a Viking that was leaking water and making a noise. The maintenance guy managed to do it effectively and change the defective component. And it’s going like a charm now. I like the way that the technician was polite and knowledgeable.

Ok