Appliance Repair reviews in Las Vegas, Nevada

Great company!! Fastest response and repair. Thank you guys

Litterally the worst company I've ever encountered and that's saying a lot. They said they'd fix my microwave, then ghosted me, and eventually claimed the work order was done because we had abused our microwave. How would one even abuse a microwave? That doesn’t even make sense. Stay far away. 1 star with 20 reviews on Google may be the worst rating I've ever seen a company have. Complete crooks.

Luis did a great job fixing my dryer!

I had a Dishwasher issue and was assigned this company, I had no problem as I had been assigned this company 2x in the past with good results.
This time, however, I had received their acknowledgement of the service request and they would be back to me in 24 hours while they schedule the service date & time. Counting the day of the request I had heard nothing but crickets for 5 days - including Sat & Sun. I contacted ALFA APPLIANCES and was put to an auto FWD to phone mail, I left a Msg and again Crickets. I called AHS and they were put to phone mail, they called another number that was not avail to me and was told that ALFA would reach out to me by 4PM that day which came and went with no response. I called AHS the next morn and informed that they would check into it again and in the meantime I received an Email from ALFA that my request was Canceled. AHS contacted and informed me that they were unable to contact them and would setup service with another Company, who called, setup service and had the dishwasher fixed within 24hrs.

After one month the 10 minute install of a single washer hose ( a part they they took from my home the first visit, & received in 'new' at thier office 5 days later) still hasn't been installed. They are highly disorganized. Impossible to get ahold and the greeting on the phone loops so you cant leave a message. The scheduler lady rarely return calls in the off chance you can leave a message. Ive spent about 10 hours now waiting for a tech to show up or show back up after 3 appointments. She blames techs for not having equipment with them when they show up at the house, they say they never were told to stop at the office after leaving from home in the morning. She is rude, tells stories about 'oops' no work order being sent out ( but the tech was standing in my livingroom!) She books verbal appts and changes the times agreed on. I have asked to speak with the owner more than a few times, she says she will pass along a message, but blows me off, as to date the owner still hasn't contacted me. I have given this company the opportunities to complete the 10 minute install, but the same lady wont schedule someone in for it. And she indicates they dont work weekends at all. All three techs I've spoken with who have come to my home unequipped or scheduled wrong by her say they will come back to the house to install the hose and they never do. This appliance repair company well deserves ZERO stars. I still don't have a working washer, and still cannot buy the same part as they took the part with them the first visit. I feel sorry for the owner of this business.

Absolute worst business. Home warranty sent them to my home for three repairs. Parts were ordered Over a month ago and no one has contacted me. I’ve left messages for three weeks calling every week no one has called me back. Home warranty also has not got a hold of them. I’m professional, not organized would never use them!

Horrible experience with this company! No communication at all. They wasted 45 days but did nothing. I couldn’t use my refrigerator for a month and half. Finally, my Home Warranty company had to assign another company to us. That company fixed my refrigerator in 5 days and reported the problems of my washer right away. I got my washer replaced.

Honestly the WORST company. They lack communication, efficiency, and professionalism. They came out in July to fix my over and dishwasher, they couldn’t do either. They called yesterday after 3 MONTHS saying they have the correct part for the oven. I already fixed the oven on my own, because I could not wait anymore. And they claim the dishwasher is fixed, it’s not. Do not waste your time with this company.

This is the worst appliance repair company that I have ever encountered. They should go out of business immediately because they are useless. American Home Shield should be ashamed of themselves for hiring Alfa Appliance and subjecting their customers such incompetence. Alfa Appliances never answers the phone. When they called me, I was told I could do an over the phone consultation in which a technician would verbally instruct me on things to try and do or it would be 9 business days before a technician could come. Can you believe that? My refrigerator is broken and Alfa Appliance wanted me to wait 9 days for a technician to come out. They won't even respond to American Home Shield calls after I called and complained. Alfa Appliance is garbage. Stay away from them.

Very poor customer service. I have been dealing with them for about two months trying to get my refrigerator fixed.

They finally came out and fixed the part that was broken. But that wasn’t the problem because the Refrigerator is still not working properly which means cooling. The temp is 54 degrees.

When I called to advised them that it was still not working, I spoke to the girl that answers the phone. She is very discourtesy and her voice tone was is rude. When I attempt to discuss my concerns, she would speak sternly to me and continue to interject. She advised me that they could not fix the problem with my refrigerator so they would tell the home warranty to transfer my to another company. But Alpha would not do anything until they were paid for the parts and work that they did. I advised her that that was not fair that they were hold up my repairs until they get paid. The girl informed that that that was the process. I requested to speak to a manager. The Phone Girl, informed me that her boss Stephon was not available (Coincidentally). She said he would call me as soon as he is available. It’s been two days and I have not heard from anyone. I would not recommend this company.

If your home warranty assigns this company please request a new vendor. It toke them a month to come to my property (which I did not mind because I needed my washer fixed) the tech had an attitude, didn’t take more than 10 minutes to review the issues only to notify my warranty that the issue was a manufacturer problem. Services for repairs were denied because it was a “manufacture defect” I had to called the manufacturer because apparently they had to repair the problem only to be told they don’t have that issue as a factor defect!? I called to notify what I was told and representative told me they could not do anything and I would have to get a second opinion by another company and speak to my home warranty. How convenient: they collect my payment and don’t even try to help get warranty to review issues again. Very disappointing.

Alfa replaced the ice maker Sept 7th. The repair man said it was guaranteed for 2 years. It quit working 2 month later. They refused to honor the warranty, saying it was only 30 days. Never use them again.

Didn't diagnose the issue correctly the first time. They ordered a second part weeks ago and I have yet to hear from them, no communication, no follow-up, no nothing. When you call them they rarely pickup, it normally goes to an answering machine and even during business hours they'll put on the notification that they're closed even though it's business hours. If you have a choice don't choose them. I'm only dealing with them because my warranty service AHS chose them, if I could cancel them I would.

This company was sent to us for a dryer issue on 1/5/23, have not heard back from them since, it's now 1/23/23. They claimed they needed to order parts. They damaged my dryer and now refuse to call me back. I've left several messages on their machine that assures you they return calls within 24 hours; however they do not. They don't even answer calls from American Shield. I've had to threaten to cancel my contact with AS in order to get this service call referred to another Company. Which by the way, our previous experience with other companies have been exceptional. If I could give them a zero, I would. I'm filing a claim with AS and will be seeking compensation for the damaged caused to my dryer. This is the most unprofessional company I've ever dealt with. I can't believe after reading all the reviews that they are still in business.

If your home warranty assigns this company please request a new vendor highly recommended. They ordered the parts and took weeks and I have yet to hear from them, no communication, no follow-up, no nothing. When you call them it normally goes to an answering machine and even during business hours. Very poor customer service.

Failed to provide service. Said that our 19 year old fridge is under manufacture warranty. They also said that our 25 year old microwave was damaged by abuse not wear and tear.

If I could give zero stars I would. Technician came to fix my refrigerator and told me it was the fan that needed to be changed, changed the fan a few days later, and two weeks after refrigerator started making noise again. Second time he came back told me it was the compressor, went through American home shield to get the part.. they told me they wouldn't cover it because the technician told me not to use the fridge the first time because of the compressor.....WHICH HE DID NOT SAY AT ALL!!. ( He said it was the fan) If that was the issue from the beginning, that's what he should have ordered. Now American home shield WILL NOT replace my refrigerator because he lied on the paperwork.

If your home warranty (such as American Home Shield) assigns this company, I would strongly recommend requesting a different vendor. They went to our property multiple times and finally provided a diagnosis and repair quote that was not covered by the warranty. We were fully prepared to pay out-of-pocket to get the repair completed.

However, when we called to schedule the work, Toni in the office told us they “didn’t have time to do the repair” and were too backed up. I asked for clarification — because they had already collected the $100 service fee and completed the diagnostic — and she replied that those were “two separate things,” meaning they would take the fee but were unwilling to complete the job.

So after multiple visits, delays, and a paid deductible, we were left with no repair and had to start over with another vendor. That’s simply not acceptable service.

Great service fast and efficient
thank you

Great place, great service!
Thank you!

Very polite, Great company. My dryer wasn’t working and they fixed it for cheap!