Swimming Pool Contractor reviews in Las Vegas, Nevada

We had a great experience with Laguna Pool & Spa. From design to finish project everything turned out exactly as we imagined it would be. We couldn't be happier.

Laguna Pool and Spa has to be the worst pool building company in Las Vegas! Save yourself the headache and frustration...Do Not Use This Company to build any type of pool/landscaping. Their mission statement in my opinion is not shown in their workmanship or customer service.
I want to make this perfectly clear; I DID NOT HIRE THIS COMPANY for any type of work!
The headache this company has caused is very disturbing. The sad part is that their customer service does not exist. Now I understand how other concerned individuals state that one star shouldn't even be an option for a review, there should be Negative Ratings to make things more impactful on how irresponsible and unprofessional companies are. I am surprised these companies are still allowed to do business in the state of Nevada. The owner has not reached out once to even try to rectify my concerns, goes to show, only care about that high profit margin at anyone’s expense.
This company has used my driveway as their workstation, their trash area, and loading/unloading of materials. I have contacted their company and the secretary has tried to resolve what she can in her power, but I can tell that her word does not hold any weight. The overseeing supervisor to this project is very incompetent. The same protocol answers, "yes, I'm sorry, I'll let my guys know" "It wont happen again" and offers zero compensation or solution to rectify the situation. His text responses are very condescending. Amazing how inept this individual is.
The pictures I will be posting is just a few of the issues I have faced with Laguna Pool and Spa. Again, I want to make this perfectly clear.....I DID NOT sign a contract with this company to do any work!! There was an incident where I found an unopened condom on my driveway, disclaimer: I do not have this picture because I was with my son at the time I found it and did not feel the need to discuss what that item was to a 10 yr old, I had to discreetly grab and dispose of it before he saw it.
If the following pictures don’t paint a picture of how unprofessional Laguna Pool and Spa company is, then good luck hiring them. Again the view/angle of my pictures is on my property. The work being done should have been to the house on the left of the camera view. I posted a before picture of our street recently repaved less than a year ago and the aftermath of what Laguna Pool and Spa has ruined.

STAY AWAY FROM: Laguna Pool and Spa

This past April 2025 I had Pool & Spa (LP&S) remodeled my Pool Waterfall, Spa & Pool tile. I am so happy I chose LP&S instead of the two other companies I got quotes from that were not trustworthy.

Dewey Forte of LP&S quoted my job. He listened to what I needed and bid accd. to that. He had no problem running my project thru the HOA. The quote was very clear, detailed in project steps and payment schedule. The entire project price was reasonable relative to the project scope. Stayed in communication thru out the job, and made sure everything was completed as quoted. And all the office and LP&S workers were outstanding. Shannon responded to my questions and was always ready to help. Scott, Mike… the tilers- all of the support team were personable, responsible, respectful of property-a pleasure to interact with.

I could not end my review without saying that Juan, the Waterfall remodeler was a true artisan. Wow! Really he rebuilt, sealed, painted and modeled the made material to look beautiful and perform better.

I could not be more pleased with this entire process. LP&S are the best. I would not hesitate to use them again.

They did a great job designing our pool and backyard. Even with a smaller space, they made the most of it and created something that feels open and modern. I wanted something simple but stylish, and they absolutely delivered. Very happy with how everything turned out.

We chose Laguna in 2024 to remodel our pool, investing approximately $35,000. This review reflects our personal experience and perception of the project.
Our experience with this remodel was deeply disappointing. The project, in our view, lacked the level of organization, supervision, and professional communication that should be expected for a renovation of this scale.
The design and construction process gave us the impression that the project was not actively managed. The designer assigned to our project appeared to us to have limited experience, and we did not feel supported by adequate project oversight during construction.
One of the most frustrating issues involved tile installation. Only enough tile was ordered to complete part of the pool. After installation and grouting of the first batch, we waited about one week for additional material. The second installation was completed by a different crew, and the grout color difference was visually noticeable. The grout removal process required sanding, and in our experience, this created visible surface scratches. In addition of laying the spillwall tiles in a way that needed to be done multiple times as the installer wasn’t able to lay them straight
The waterfall spillway coating was represented to us as a durable black finish. Over time, the coating bubbled and failed. The repair approach used spray paint, which we personally did not consider a professional long-term solution. Since that repair, we have avoided using the waterfall system.
The plaster color selected was intended to match the pool’s black bench design. The final plaster appearance did not match what we expected based on our selection, which we got to understand months after. After completion, we were informed that approval had been signed, although we did not feel there was adequate construction-stage confirmation of material application. The pool has required repeated draining and sanding work, which was very disruptive to our use of the property.
The spillway paint failure also resulted in staining on adjacent white tiles, based on our observations. Suggested cleaning products did not resolve the staining, and the marks remain visible. We cannot determine the technical cause of the staining, but the result has been permanent.
In February 2026, after multiple attempts to communicate regarding unresolved concerns, the owner visited our home while the pool was again being drained for plaster repair. The visit was announced the previous evening; however, there was no notice before entering the property to inspect the pool.
During the interaction, we felt the conversation became confrontational, and it ended when the owner left without addressing the concerns we raised. From our perspective, our feedback was not being listened to.
Construction projects can have unexpected challenges. However, our experience was characterized by what we perceived as poor follow-up, lack of accountability, and unresolved workmanship concerns.
A pool remodel is a significant investment that affects daily living and property value. Based on our experience, we strongly encourage potential customers to carefully evaluate this company before making a contracting decision and find a company who would support involvement and team approach.
This review is based on my personal experience and opinion as a customer and is not intended as a statement of objective fact beyond what I directly observed.

Laguna Pools did a fabulous job designing and executing our beautiful backyard! The whole experience went smooth and everyone was very helpful and communicative. We are grateful we chose them and will definitely be recommend Laguna to our family and friends!

From concept design to completion, it was delight working with Dewey and the entire team at Laguna Pool and Spa for my new pool and bbq/media area. Dewey is exceptional in making the process easy to understand and helping pick out the choices that worked for my space and my budget. It turned out great! Couldn’t be happier with it!

We had an excellent experience with Laguna Pool and Spa and couldn’t be happier with the results. From the very beginning, they were true experts when pitching design ideas and helping us visualize what our backyard could become. Throughout the entire process, Tim, Cesar, and Blake were fantastic communicators. They were professional, responsive, and easy to work with. The project was well managed, and the final result is absolutely beautiful. Our backyard turned out better than we imagined, and we are extremely happy with the work they did. Highly recommend Laguna Pool and Spa!

Laguna Pools has built two incredible pools for me, and I couldn’t be happier with the experience. From the initial design process through post-build support, every aspect was extremely professional and pleasant. (For reference, I’ve built four pools total, the other 2 builds were nowhere near the experience i’ve had with Laguna Pools.)
What really stood out was the collaborative design process, managing to the budget, and on-time delivery of two beautiful pools. One project was a more straightforward design, while the other was a full-scale backyard living space that included a swim-up bar, outdoor kitchen, multiple fire features, and landscaping—and both were executed flawlessly.
I highly recommend Laguna Pools and will absolutely use them again for any future builds.

Our experience with Laguna Pool and Spa has been amazing.
In particular, Cesar and his team do amazing work.
We have security cameras and we watch as they worked very hard, especially during the extreme heat during these Vegas summers.
They arrive promptly every day at 7am and work continuously till days end. We watch as the foreman would continuously and meticulously take measurements to make sure the tiles are straight and aligned and level.
We had them build a stand alone BBQ structure that we added gas heaters and a ceiling fan and outdoor TV. Cesar and his team made sure that each item was installed as requested and worked perfectly.
Cesar would always be willing to meet with you on his off days (Saturday) to go over any feedback that you have. Cesar and his team are also very attentive and responsive to whatever issues or items that require immediate attention very quickly.

Also Blake designed our front yard landscaping and his landscaping team did an excellent job making it a reality. Blake would take the time to meet with you at the nursery and walk thru and pick out the plants that appeal to you. We wanted a very low maintenance design but also something that looked beautiful. Blake is also cognizant about strategically placing plants to hide pool equipment. After approving the final design, the selected plants arrived the following day!We watched as Blake’s team would place each plant accurately according to the design and would take measurements to make sure all the plant spacing are equal from each other.

You always hear about nightmare experiences when hiring pool and landscape contractors. Our experience has been a direct opposite of that.

We are so happy to have hired Laguna Pool and Spa for our pool and BBQ structure.

I of course went through the process of contacting multiple companies. I picked Crystal Cove for a few reasons - competitive pricing, communication & personal touch.

If you want someone fast and great reasonable pool price then you found the right person. Hunter is great to work with.

I am so happy with the amazing job Crystal cove pool and spa did.
From start to finish it has been an incredible experience . I highly recommend them
Thank you

Had Crystal Cove do my pool recently. They did a great job on the pool. Hunter was readily accessible answered all my questions and easy to work with. Highly recommend them.

Was able to speak with Hunter on several occasions and learned that he is a great match for any home owner in Vegas looking to get work done on their pool (reconstruction or renovation ). Very easy to communicate with, down to Earth. I recommend his services!!

Amazing job, beautiful pool and backyard. We are so very pleased with Crystal Cove. The service was excellent, the communication was great and the overall experience was wonderful. Thanks Crystal Cove.

Hunter did a great job building my pool and hardscaping on time and on budget. The finished pool and backyard are beautiful and well-constructed. I would use Crystal Cove for any future pool projects.

I had the pleasure of working with Crystal Cove Pool and Spa on the construction of my swimming pool and spa, and I can honestly say the entire experience was nothing short of outstanding. From the very beginning, everything was handled with professionalism, transparency, and a true passion for excellence.

Hunter, the owner, is exceptional. He’s knowledgeable, honest, and genuinely cares about his clients. He took the time to understand our vision, walked us through every step of the process, and was always available whenever we had questions or needed input. His attention to detail and commitment to delivering the best possible result were clear from day one.

The final result? A stunning pool and spa that exceeded all our expectations. The quality of craftsmanship is top-tier, and the design turned out even better than we imagined. Friends and neighbors constantly compliment how beautiful it looks.

And on top of all that, the value was unbeatable. After researching and comparing several companies in Las Vegas, Henderson, and the Summerlin area, I can confidently say that Crystal Cove Pool and Spa offered the most competitive pricing—without ever compromising on quality or service. You truly get the best of both worlds.

If you’re looking for a company that is reliable, affordable, and delivers exceptional results, I highly recommend Crystal Cove Pool and Spa. Working with Hunter was an absolute pleasure, and I’m beyond happy with the outcome. Five stars all the way!

EXTRAORDINARY experience. EXCEPTIONAL POOL AND SPA! Alex the salesman was fantastic. Hunter the owner is exceptional at correspondence, knowledge, execution and delivery of a final pool and spa. Tim the Supervisor was superb! All of these gentlemen were faithful, knowledgeable and highly skilled. We love our final pool and spa and had an exceptional experience through the timely process of communication and execution. Hunter delivered on every commitment that was made and we are very grateful we chose Crystal Cove Pool & Spa. We will use them again:)

Crystal Cove did an amazing job. The foreman, Tim was always kind, on time, attentive to detail and most importantly listens to concerns. As an older single woman, learning the maintenance of a pool could be challenging. Tim makes it easy to ask questions.

We were very happy with our experience working with Crystal Cove Pool and Spa. From the stat ,each stage of the build was scheduled quickly and completed on time with no unnecessary delays. The communications throughout the process was great. We always knew what to expect, and any questions we had were answered right away. Even after the pool was finished, Tim provided excellent support and made sure we were comfortable with using the equipment. Overall the process was smooth and stress free.