Swimming Pool Contractor reviews in Las Vegas, Nevada

My pool pump motor went out and Southwest pool and spa repair was contracted to replace the motor. Prior to replacing the motor all functions of the pool and the spa were perfect after Southwest pool and spa repair replace the motor to my pump. My spa no longer worked, there’s no pressure in my returns, there’s no suction in In my skimmer. After contacting them, they came out a second time and told me nothing was wrong even though I showed them that the spa would not come on the other issues. The The technician told me that the spa wasn’t working because my jets were plugged, which is not the case. They are 100% clear and open As the spa was used two days prior to the motor going out. Then he told me there was issues with the valves and so on and so forth. The bottom line here is that the motor was replaced southwest pool and spa repair and they did not do their due diligence to make sure that my pool and spa were functioning perfectly the way they were prior to their work. This is a total fail on their part.

From start to finish we received great customer service and quality work. I used to set tile so was very critical of that process and I was very pleased with the outcome. Thanks Damon!!

Home warranty sent these guys out for a broken spa/pool heater. I saw bad reviews for this place, but they were great with me. Jose was polite and fixed the problem (bad censor) in like an hour. Nice guy. So, five stars from me.

Estoy muy feliz con vintage Pool gracias por mi hermosa piscina que me hicieron lo recomiendo y buen precio el cual otra compañía me cobraban demasiado gracias

Los recomiendo al 💯 buen trabajo

We couldn’t be happier with the backyard transformation Vidal completed for us. He did an incredible job building the pool and water feature, which have become the focal point of the whole yard. He also handled the entire pavement and turf installation, and the quality of the work is outstanding.
Beyond being highly skilled, he is a genuinely nice guy—very professional, easy to talk to, and reliable throughout the whole process. If you want high-quality work and a great experience, we highly recommend him!

Very Proffesional 0 complaints im happy with the job he's done. 10/10
Job highly recommend 👌

Vintage Pools was great to work with! The owner and his team was very professional. Also, very knowledgeable with the questions I had. I have and will continue to recommend Vintage Pools! Thank you!

Horrible company, the men are very rude and tell you they don’t care only here to work horrible job , please find another company don’t endure what we went through! Best of luck

structural problems almost immediately following completion of project - on leak repair number 3 with pool being less than a year old.

Excellent service. Use only the best contractors. Hank and Jerry were always prompt in answering questions and returning calls. Individual attention to all your needs.

These guys are always flagging reviews, I've written this 3 times. I do not recommend, they did a bad job on my pool. Brianna's review is faker than my wife's cans!

Vintage did our pool 4 years ago and were fantastic to work with. It was done on schedule and has worked well. Good people to deal with!

Call to have them come fix a leak in a plumbing equipment because it's under warranty. And they're saying that leaks are not covered unless something's broken. Obviously a leak would mean something's not working properly AKA something's broken like a seal.

It was smooth sailing throughout the process. They answered all my questions and were super friendly whenever we spoke. My pool looks so amazing after the upgrades they did. It took a reasonable time to finish, but any time would have been worth how great my pool looks like now. Great staff, great workers.

If I could give negative stars I would. We contracted with vintage in July. It is now February and we still do not have a completed pool. We just received a release from them to sign before they will plaster that absolves them from ANY defects including discoloration, cracks, peels.. Anything! Every single step had been a struggle with this company. They have been dismissive and borderline rude and clearly have no motivation for pleasing their customers. We are paying four times what we paid for our pool in Florida and have been made to feel like pests. We are considering seeking avenues for recourse.

HORRIBLE COMPANY! WORST EXPERIENCE EVER! BUYER BEWARE!! LICENSE CANCELLED NOT RENEWED by Nevada State Contractors Board for NRS 624.3015(3) Entering into a contract with a contractor in excess of limit or beyond scope. Vintage refused to communicate construction timeline or status but HOUNDS customers for payments before stages of work are even completed. Entire staff is hostile, argumentative and defensive when questioned on any phase of the project. Weeks went by without contact from them. I had to call repeatedly to find out when construction was scheduled. I was told this was their "slow season" so work would be timely. They never bothered to schedule any work unless I called first to ask. Constant employee turnover so there is absolutely no accountability for work schedule, quality or communication. Every time there was a problem, the employees each blame each other or pass the buck to a subcontractor. When Subs were questioned, they said they never heard from Vintage. FACTS: I was sold a $9,800 in pool cleaner then told by Superintendent to "hire a pool guy." I was sold a intelligent pool system to control flow, temperature, lights, etc. from my smartphone, but then told by Superintendent "these never work!" I never was given any instruction on the start up of the pool or any of the components. Then required to pay "1,000+ START UP fee" and threatened repeatedly with liens on my property. I paid more than $53,000 for pool/spa and was completely disrespected, cheated and frustrated. When I called the President (Gary Verbano) for help--he never returned my call. After several attempts, when I was able to speak with him--he hung up on me and refused any customer service. Then Gary did take the time to call me back later TO CALL ME A LIAR because he claims to have spoken with his Superintendent who denied everything I told him. Their Superintendent is who gave me the referral for the "Pool Guy" for the start up service! I had to schedule the final phases of the job myself. I am on my own for all issues/questions/concerns. None of the structural or design problems will be fixed. They will not honor the warranty. DO NOT USE VINTAGE POOL for anything. You will regret any interaction with them. I expected nothing more than the custom pool and spa I contracted and paid for along with reasonable customer service. I GOT NEITHER.

I had the worst experience with this pool company. I made an appointment to meet them at their office, but when I arrived, the doors were locked and no one was there. I waited for over 30 min and tried calling their phone number multiple times, but no one answered. It was a complete waste of my time and I'm extremely disappointed with their lack of professionalism. If they can't even bother to show up for scheduled appointments, how can I trust them to build and maintain a pool for me? I would not recommend this company to anyone and will be taking my business elsewhere. A company that can’t even get you an estimate on time or show up to an appointment in their own office. Definitely will not be able to perform the actual project as it requires.

My pool took 7 months to complete when I was given a time frame of 10 weeks. Their communication is horrible and I kept getting excuses on why it was everyone else’s fault my pool wasn’t done. Towards the end, they didn’t finish the inspections and I ended up having to schedule my own inspections. I’ve had questions about my pool and leaks, but can’t get anyone to return my calls or emails. Even sent emails to the owner, Gary with no reply. Horrible company to deal with. My pool turned out nice though.

Edit Response: this is definitely the right company, and it's been almost 3 years since I posted this. Thanks for finally reaching out 🤣

Having a pool built is very much like traveling by air. You do research to pick the company you want to work with, build the plan together and work to get to the final destination. Pool company, just as airlines, cannot control the weather. When this factor comes into play and causes delays, it is not the airlines/pilots fault. Thus when the pool companies have to adjust with weather they are in the same situation. Putting blame on those that cannot control these elements does no one any good.

In addition, it is very interesting to me to read how people just expect things to be handed to them vs. trying to work their partner on the contract. It is a two party situation - not a one way street.

That being said, I would recommend Vintage Pools Las Vegas to anyone. They are professional. Provide great value for a great product. Any time we wanted to change or talk about something, the whole Vintage Pool Team was there. Our pool is one featured on the website and I get excited each time realizing how blessed we are to have worked with this company to get an amazing back yard! Vintage Pools Las Vegas is a wonderful, class act company that we were honored to work with. Thank you for our dream yard!!

We are currently working with Vidal and our experience has been great. They started digging on December 19th and the project is moving quickly. Vidal has shown up everyday to make sure the process is going well.