Landscaping reviews in Sparks, Nevada

I paid for 6 treatments they came out 1 time for 10 minutes. They canceled and rescheduled for 2 months and never came back. I called several times with no response. I would give zero stars if possible do not hire them.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!!!! Not 1 NO CALL, NO SHOW......NOT 2 NO CALL, NO SHOWS, BUT TONIGHT IS THE THIRD!! I should have known better than to "give in" to a second try with this company when last years service was a fiasco as well! The new branch sales manager, who promised to baby sit our account has done nothing to improve our experiences with this so called company. We have received statements for services that are never carried out, and I have never received a personal phone call as requested (and promised) before services so I can make arrangements for my dogs to be put away. The list goes on and on. Just called the 1--800 number for the second time tonight, only to be told that they cannot get ahold of anyone in the field so they are not sure if anyone is still coming tonight. When I told the sales rep that I had plans tonight, she told me we could simply reschedule. Really???? You called ME with your automated service yesterday and told ME what day you would be here to service my hort's, and now you are telling ME to reschedule?? Some nerve!!! I'm telling you, this company will promise you the sun and the moon, but deliver you nothing!!! My bushes and my lawn are turning brown, and your guys have all gone home for the night? Not a good way to win back our business. I would imagine this company - certainly NOT a business, will be out of business soon! DO NOT GIVE THEM YOUR BUSINESS!!!!

The name of the company is TruGreen Lawn Care but their services are very limited. They don't mow or do any true caring for the lawn except spray chemicals. If you are looking for a lawn care service this is not it. They only spray for bugs and weeds to my understanding.

Great customer service as well as great service!!

Their programs and products work. Customer service sucks! Unless you know a tech on a personal level. 1-800 corporate call center customer service is a bunch of b.s... sales people are bad with expectations... corporate type of service.. no passion. I'd give 2 stars... Only reason I give 3 stars is in this industry not many people go out their way to write a good review... usually only review when something piss3s them off! Their programs do work.

The service rep who came to my house to service my lawn was professional, courteous, and informative. A pleasant experience.

It took a couple weeks of phone calls, misinformation and visits. Finally today a weed specialist (Jacob) came out and applied weed control! Hopefully all the problems with my account have been resolved! The 800 numbers need to be “fixed”! Called about 5 times to different 800 numbers and no one told me the truth!

2024 has been a very different experience. I have had dormant oils sprayed on my trees and bushes and I just recently had ferterilizer applied to my trees and bushes. They came when they said they were coming and they called to ask me to unlock the gate for their arrival. 100% turnaround since my one star a year ago.

Max did an excellent job today. Explained the application process and said would return in May for additional treatment.

I had several questions for Dylan. He was knowledgeable, friendly, and helpful. Employees like Dylan keep me using your services.

For years we had amazing service but recently they did not show up, even after calling to say they will be here on a specific day. For 20+ years I have had no weeds but this year I’m not convinced they spray when they are here. I have weeds every where.
To top it off, I called this morning and they said they would return my call in 3 minutes - 50 minutes later still no return call.

In February 2014 TruGreen performed a routine fertilization of an elderly friend of the family. She was gone on vacation and unaware this service was scheduled. This fertilization resulted in the majority of the lawn being damaged and dead. Upon her return she clearly upset and immediately contacted TruGreen, she was advised she would be contacted immediately. Remember this started in February and it is now May 15, to date nothing has been done to correct the issue. She has contacted the company on multiple occasion and twice was contacted by a representative who explained she would be contacted soon by her regional manager, again nothing has happened no contact has been made. She has been contacted by her HOA regarding the dead lawn and has tried without response to get assistance from a company that was happy to take her money but not correct their problem. THIS COMPANY DOES NOT CARE ABOUT IT'S CUSTOMERS. Upon checking other reviews they consistently score a 1, with the same issue. DO NOT GIVE THEM THE OPPORTUNITY TO DO THE SAME TO YOU. I also contacted TruGreen after learning she was attempting to rake the dead grass herself, this is an elderly women. I was told the regional manager was on vacation and that no one else could assist with this problem. We are taking care of it ourselves, as clearly TruGreen is unwilling to assist in anyway.

I enrolled in there lawn care plan and couldn't be more upset with the service they provided. I tried calling the business because the Rep we signed up with wouldn't return our calls or text messages. I had to wait 3 days for someone to call me back. That is just the beginning.

We were put on the back burner because our Tech got fired. I hired them because we just bought our first house and I had a few dead patches in my lawn. I was very specific on what I wanted them to address. I was concerned that I was getting a very generic service so I decided to seed the grass myself. When our tech came out he mentioned how I seeded the grass to my wife. Afterwards he applied a fertilizer and another application that would kill all new growth including any chance I had of new grass growing. I am still shocked at this to say the least.
Now to the Cherry on the top. My pavers are completely burned by the fertilizer and look horrible. I am sure that our vegetable garden is ruined but don't know at this point. VERY UPSET!!! I paid for this?
PLEASE don't even consider this company. I wish you could see the picture better.

This is only my second application. My lawn is the absolute worst, and I can already see some results. Thank you!!

Mark was absolutely wonderful and did an amazing job

What a waste of money! We were left a flyer on our door about TruGreen Lawn Care and since we had weeds, I called them. They were nice on the phone until l paid for a year's worth of service up-front. I scheduled a time for them to come out. I waited. They didn't show. Then I called only to be transferred from pillar to post before I was told it was too windy the day the technician was scheduled and that they were coming out the following week. First, no one mentioned that if it was windy TruGreen wouldn't spray. Second, we were told how urgent it was to treat the lawn before the weeds could take hold so waiting longer to treat was compounding the problem.
Finally, they showed up. I only know this because I saw the truck. I would have doubted they ever sprayed since the weeds were absolutely thriving! After 4 days I called TruGreen to cancel the service because of all of the hassles and the lawn full of weeds. I was told it would take up to 10 days for the weeds to die which I found odd since the technician told us three days.
I canceled the service but was charged $55 for the visit which resulted in a yard full of weeds. We then went to Costco and bought weed killer.
Don't use TruGreen, just buy some weed killer and/or fertilizer and you'll get a much better result for a lot less money.

Ryan did an amazing job of killing all the weedsin my lawn and backyard.

MJ lied to me about the services that would be provided. The price was too high for what I actually received. I told her I needed two small trees and a bush trimmed, along with weeding including removal. I had someone show up for about 30 minutes and spray some weeds. All for the special discounted low low price of $270.

Service with a smile! That’s how I would describe today’s Tru Green service for my lawn. He put fertilizer on my lawn and spot killed the weeds in the lawn. I appreciate him doing a thorough job and doing it with a smile.

They started out great but the customer service has really gone downhill. You do not get the local office when you call the local number like you used to and the people answering the calls are all over the country and do not have knowledge of all the services offered in all areas. I called 3 times earlier this year to have them come do the weed control service. When I 1st called I was told it was going to be done on a certain day but no show. They finally came after a month and 3 calls. I still had weeds after 3 weeks and called again. They came out while I was out of town (which I told them not to come during that time) and did the incorrect re-service, it was on the lawn not the weed control (desertscape) that was requested. Unfortunately we have had to pull some of the weeds because it was getting out of control. I called them again 2 weeks ago for a re-service, I was told they would put in an expedited request, they have still not shown up or called.

A Trugreen rep came to my house yesterday to offer their services, I let him know I appreciated his time but I couldn’t financially have a lawn service at this time. He not only became very rude towards me and I had to shut the door on him but then he proceeded to break my LED globe lights around my walk way that I can not financially afford to replace.
So not only would I love to give this company 0 stars, I also will NEVER be supporting this business and will make dang sure that everyone I come into contact with (being a hairstylist, that’s a good amount of people) will never be supporting this company either.
This company and rep is very lucky I’m not pressing charges for damaging my property.