Landscaping reviews in Sparks, Nevada

Dylan explained to me exactly what he was applying to my lawn and what to expect as a result. He answered all the questions and concerns I had.

No service was performed. The Specialist submitted paperwork that said he performed the application of weed control chemicals to my property. Both submissions, on 3/23 and 3/26 were false. He did not do the work. There were no footprints in the DG of my property. And the paperwork on both cases said he and I had a conversation. A total lie.
I’ve called the customer service call centers several times and they say they will have the service rescheduled. At this point of time I am not sure it will be done. I am working on getting the contact information of Tru Green’s President and CEO to get him involved.
Now I see why you cannot call the Sparks, NV office directly.

I purchased a package of 4 applications last year for a one-time payment up front. There was no issue with that but I came out of the house a few days ago and found a bill hanging on the door saying they had done a pre-emergent and sprayed the existing weeds. Apparently they signed me up without my consent on an annual automatic renewal plan. I did not ask for any service this year and had no intentions of doing so. There are already weeds knee-high so a pre-emergent is several weeks too late anyway. When I called their office the lady I spoke with only wanted to give me a discount and keep me on a multiple application plan. She flatly refused to refund what they just charged me for a service I did not ask for and did not want.

The prices were just too much for how little service we got, so we decided to cancel. We had been set up on autopay, so even though we cancelled, they charged us again for a year! THEN they sent us to collections claiming we didn't pay anything even though I can prove they charged us without our permission! We were charged even though we have not had any service performed on our house in over 4 months. Not only am I contacting a lawyer, but I encourage anyone else that has the same problem to contact legal services and stick up for yourself! Don't let this company bully you into paying for services that you DID NOT GET! If we keep letting these companies get away with this, they will keep doing it.

Wow 2024 was the most amazing year with Trugreen and they are at it again this year. This Trugreen location has really turned things around. Will be a life long customer because they are doing amazing with my huge lawn.

Since TruGreen has been doing my lawn maintenance it has never looked so good.

Again they come to my house and say my gate is locked and it’s not so they leave. Every scheduled visit this happens and I have to reschedule. Can’t talk to a local person. I don’t even have them trying my gate because I have cameras. This is ridiculous. Then they bill me. I’m tired of the lack of customer service. Rescheduled again.

Update on my service. So I called and rescheduled for the next day and guess what??? No show. No call. Nothing. I even got a response from the “owner” on my first review for my information so they could reach out. Guess what?? Nothing. No response no call. Typical. This is so ridiculously sad. Next step. Canceling service.

Very happy with the TrueGreen desert landscape service. Our yards are virtually weed free, and the service schedule is taken care of by TrueGreen, so I don’t have to worry about scheduling. Our landscape has never looked so good.

They performed a service that I did not request. I requested an advisor to evaluate trouble spots on the lawn and provide a solution. A new employee showed up, who could barely find the house even though the address is posted on two sides and they were using a GPS. Then somebody shows up 4 days later to do a thatching service which I did not request, nor did they give me prior notice that they would be coming. I know they can do a great service for my lawn, but they lack communication from the customer to the field staff.

Absolutely the worst company I have ever done business with.
Their technicians are untrained and have no idea of how to take care of lawns or how to apply products.
Their customer service is pathetic, they don't follow up and don't keep their word.
After 5 years of Tru Green servicing my lawn, my once thriving lawn is thin, has bare spots and full of weeds. Don't waste your money

The actual service wasn't the problem but I cancelled, at this time, for personal reasons. The gal I canceled with last week was wonderful and didn't hassle me at all. They had someone call and follow up with me today to find out why I cancelled. No problem there but they literally asked "What's going on?" in a tone that was more like "What's the deal?" - He was annoyed before he even started the conversation. When I explained that there was nothing wrong with the services performed but I opted to cancel (for personal reasons), he literally went silent and then disconnected the call. This kind of rude behavior will keep me from EVER returning should I require these kinds of services in the future. This is not how you conduct a proper follow up call if you ever have the hope of winning a customer back. That guy needs training or another job. A few years ago, with a local company, when I cancelled with them because I was moving, they were very polite about it and didn't hassle me. They remained professional. I think I'll go back to them when I'm ready.

The TruGreen Lawn Care professional, Gregory Peterson, was very polite, attentive and efficient in the service today. He also provided recommendations for how much watering and additional treatment the lawn requires (active grubs need to be eradicated).

Boooo! Trugreen has been spraying our weeds for a few years now. They came out and sprayed what was supposed to be a pre-emergent. The weeds on my property are up to my hip. Trying to get through to anyone local is impossible. I finally had the local manager reach out. She assured me the tech would be coming to my house the next day and spraying. I stayed home all day and he never showed. For the money that we have spent with this company, you would imagine our property would look decent. We are in contact with a local company that actually answers the phone when you call. I have heard that this company has a habit of continuing to bill your card after you cancel, so I went ahead and notified my card company that if they try to take any money off, it is fraud. Stopping business with this company was the best choice for us and I highly suggest doing your research if you are considering hiring them. All of these negative reviews are not wrong. Only wish I figured it out earlier.

Ryan was courteous and attentive. My desert scape needed some attention. There were new weeds around the yard. Ryan treated for what was needed and did a thorough job. I am grateful for Ryan.

The driver was very nice and helpful. There are no local numbers to call, well there is one but you automatically end at their customer service which is i the Caribbean. They will take your complaint, make you feel better but the message never gets to the local driver. I have a weed in my grass, that’s why I hired them and paid in advance. I have more dandelions and this weed than ever. I was given a number of a local supervisor by the driver, I called 2 days ago, still waiting for the return call

My grass was spotty and thin, but after a season of fertilizing by Trugreen it is thick and lush.

I am a disabled Navy veteran. I called this company to get my lawn aerated and seated and then the front lawn sprayed for weeds. They quoted me 1000+ dollars. And I said there’s no way I can afford that so then they came back and said I can go for 498. This company is absolutely untrustworthy. I wouldn’t recommend anybody using this company.

They Moved the Goal Post!

I first replied to an ad form a social media platform about a seasonal discount, they then called me and were very rude. They wouldn't share any contact info for my local TruGreen location, as I wanted to reach out to a local branch.I’ve never been a fan of automated phone systems. They are impersonal and lend themselves to poor service for the consumer. Proof in point is the experience I've had thus far. Shortly afterward a local Branch Sales Manager emailed me and offered a discount if I wanted to try the service for a month. It included several services I thought would be valuable. So, I agreed to pay for one month to see how it went. They then charged my credit card for any entire years’ worth of services. That forced me to call in and request a refund for the over charges. Still anticipating the services, I was promised for that one month I had paid for, no one came to fulfill and execute the services sold to me. I attempted to call the local Branch Sales Manager several time since my experience. It's been 4 months of leaving periodic messages and still no reply. I don't know where to turn so I'm submitting a review to see if that will inspire some follow thru and some service with the sale.

It's a classic bait and switch if I don't say so myself.

Note: I feel duped now that I've read other customers reviews on here.

Your field people are great. Your corporate policy of over promising and under delivering isn’t.

Our front yard had so much improvement with the grass and trees with TruGreen. The previous owners appeared to not have any fertilizing with the grass trees and shrubs.

Maxwell was very courteous and educated. He told me what was wrong with my lawn, what products he was going to use to fix,, And how the product is going to correct it. I have used Trugreen in the past and the workers back then were clueless. This company has come a long way since then, and I look forward to continuing to receive my services.