Reviews of local pros in Concord, New Hampshire

Great for general disposal. If you have any metal instead of paying by weight to dispose of it go to the local metal recycler in Concord and get PAID for it! They take appliances and many other items you have to pay Casella to take! Then Casella takes the metal there and make money. For example, 1 pound propane tanks Casella charges $12 each! Take them to the recycler and they pay you.

We had Purmore for years until they were taken over by Cassella, we never had any issues with our weekly curbside trash pick up. Casella seems to pick up whenever they feel like it. We called them today as our trash has been sitting at the end of the driveway for 3 days. According to them, they don't do curbside trash pickup for the duration of "mud season" (mind you we live on a paved road) but they will still continue charging us the curbside pickup rate for us to drive the trash to a secondary location for them to pick up. When we requested a refund for what we have already paid for curbside pickup for this month, they refused stating that they couldn't refund us because they were providing a place for us to bring our trash, something that the town already provides for free. Looks like we'll be going back to the town dump. Not interested in doing business with a company who cares so little for its customers.

This place is a joke. They set up appointments two different days and never showed up either day. Worst part is they didn't even call to say they weren't coming. Had to take two days off for absolutely nothing.

Tech showed up on time and quickly resolved the issue. The repair was done and no mess left behind. Would use again.

THIS COMPANY WILL NOT EVEN CALL YOU BACK. LG CALLED ON MY BEHALF AND WAS TREATED VERY RUDE AND LG IS FILING A COMPLAINT AGAINST THEM. THEY WILL NOT CALL ANYONE BACK. DO NOT DO BUSINESS WITH THIS COMPANY.

In case LG or another TV manufacturer recommends this place, they confirmed to me today they "no longer work on TVs" -- even though TVs are all over their website. They did respond to my inquiry within 8 business hours as they advertised though, so I guess that's a plus.

Do not use this company!
Very rude owner/technician. He refused to do the small job he was hired to do and told us to do it ourselves b/c it was too small for him. He openly offended and berated us and then just left. Worst experience ever.

Slow and unresponsive. Thumbs up for allowing refunds though!

This company is the most professional company I have dealt with in a while. Technical staff is professional, knowledgeable, friendly and trustworthy.

All around professionals and I got to say I am pretty picky being an Engineer. I did not have time to fix the AC problem and thought it was going to cost a lot to have a AC guys come on sight. They had it fixed in 20 min and found another issue that I did not even see and it really needed to be fixed. Great job and they were neat too. I signed them up to inspect the boiler this Fall.

When my furnace groaned and grunted and died in April I was panicked, and after several terrible used car salesman type estimates by the big name companies, thankfully a friend recommended I call RA Desmarais. I did so immediately and I received a friendly and fast return call and a no pressure estimate and honest assessment of my options. It was an easy decision to go with them due to both their pricing and their friendly, no pressure, honest and kind approach. The office staff, the installers and the owner have all been beyond exceptional. If I could give them a 10 stars review I would. The installation was done quickly, all my questions were answered, and the friendliness and professionalism of everyone working for RA Desmarais has me recommending them to everyone I know. Thank you for making an otherwise stressful time, so much easier.

We just had P&M do our annual service after all other local firms told us there was a 8-12 week waiting list. We were selling our home and needed it done asap. Ernie came the following Monday! Great guy, honest to the bone and we highly recommend him for all your furnance needs. We will certainly be staying with P&M from now on!

Boiler decided to completely quit during these record cold November temps and a whole new boiler was needed. Due to the cold, most companies were too busy to do the job for at least a week. Wife called P & M and left a message. Ernie returned the call a few minutes later and within a half hour was at my house. Quoted a price and returned the following morning. New boiler was installed and operational within a few hours. I highly recommend P & M and will definitely use again when the need arises.

Ernie came to look at a heating issue related to a sensor in the radiant flooring. Unfortunately it is something needed to be fixed by the original installer, but Ernie went out of his way to find a way to fix the issue and keep the house nice and warm for now. He couldn’t fix it completely but refused to take any money. I truly appreciate his kindness and will not hesitate to call him or refer him for any future needs.

I second all the other reviews. Ernie is amazing. Our water heater needed to be replace Friday morning. I called Ernie at 8:00. he was at my house by 8:30, water heater was replaced and running by 10:30. All this at the best price in Concord. I will not use anyone else for HVAC services

Thank you Ernie. The seller had my heater serviced and inspected by someone else in concord. The first morning in my new house on a Saturday and my water is ice cold... I called Ernie and he came out and fixed it right away at an affordable cost. Thank you so much Ernie!!! What a great person and business owner. know who I will call next time.

Your driver in your box truck needs to learn how to drive! No wonder why your truck looks all beat up. Red means stop not start to turn out in front of one vehicle and then turn out in front of a dump truck that has the right of way. Just for that I will never use your services and I will never recommend anybody to use your services get some people to have some common sense

Although the plumber showed up an hour early and did a credible job of removing our garbage disposal. He charged us way over market rate for his work. We actually had sticker shock when he quoted us the price for about 1.5 hours worth of work. Comparing it to the highest estimate price for removing a garbage disposal in NH he charged about $100 dollar more than he should have. Very disappointing.

Our initial encounter with Ernie was fine, our water heater died 2 years ago and he responded quickly and did what we thought was quality work for a reasonable price.
Fast forward to yesterday, our 2 year old water heater is leaking so I called Ernie about
It as it has a 6 year warranty. Ernie advised it would cost $1000 to come and replace a WH that he installed and is under warranty! Ernie said this was a standard rate.
I called 3 other plumbing/heating establishments and they all said that was a significantly high rate to charge to replace a warranty covered WH. Then after seeing pictures of my WH and how it was installed, I was advised it was not up to code.
Now we are having a new one installed with all the correct components per code for the same price Ernie was going to charge us just to replace the existing which again he was not going to bring up to code!
My husband then spoke with Ernie and it was not a pleasant call as when my husband mentioned he did not install per code, Ernie’s response was “it’s a stupid code”
My husband responded that if we are told when we have it replaced that the leak is due to how it was installed we would be sending him the bill and he hung up on my husband.
It is very clear the Ernie charge’s exponentially higher than he should and does not do quality work as he does not follow codes.
We would not recommend him to any of our friends or family!

I left a message on a Sunday and received a quick call back on Monday morning. He was extremely helpful in talking through the problem with my washer and dryer over the phone. His honesty saved me a visit, and I was able to discover a big health issue with my machines without even having a service call. The experience made me vow to be a customer for as long as I live here! My next appliance issue goes right to Affiliated, no hesitation.

Matt is Awesome!!! My dishwasher wasn't cleaning dishes so I called and Matt walked me through the problem without having to come out. He could have come out and charged me, I'm so appreciative that his advice was able to fix the problem. I've used them before for a refrigerator repair and liked them!