Appliance Repair reviews in Carteret, New Jersey

Had to order a part for my dryer but they kept me informed coming tomorrow hope they get it fixed

Service dept never called back! Had to have store manager call to get a response! Once the tech came he was efficient and resolved the problem!

Well I had a great experience while shopping in p.c Richards I was greeted by a salesman by the name of OSEI he was extremely professional & made my day go much easier

Bayside PC Richardson’s Mario helped me to get refrigerator much faster than I expected. He was very kind, responsible, and reliable.

My stove wasn’t working .I made a appointment the only thing they had was for next week ,fine I’ll take it my appointment day comes . My appointment time was from 7am-11am no tech arrived yet .I call in he’s running late they informed me fine “give him my number have him call my phone when he arrives” “okay “she said .2pm pass no call nor a visit ,I called back spoke to someone named KELLY ,who was very rude after telling her my situation and she not understanding me I ask to speak to a supervisor she informed me the supervisor are busy I said I’ll wait on hold she just hang up the phone on me. Very rude and unprofessional

We've had our washer and dryer serviced twice since we purchased it from PC Richard. Both times we had Rafael repair, and he is wonderful. Quick, efficient, and super careful.

The WORST service ever, I've been without a refrigerator for 2 weeks now, (i purchased it not even 2 years ago) a repair guy came twice with the wrong part and not to mention the hours lost at work for taking off for nothing (one time the repair guy was a no show)I will NEVER buy my appliances from PC Richards again....WORST SERVICE EVER !!!! A Refrigerator is a necessity for those of you that don't know!!! I gave the one star because if i didn't i wasn't able to post this review, not even worth the one star. Mrs. Badillo

If you can get service done by actual PC RICHARD service repair personnel, they are professional, efficient and pleasant. Thank you Saheed! If you have to rely on their outside contractors, forget it! Aid Repair is the worst, they don't show up and worse, they lie to their customers. Also Kathleen in Customer Service is the best! She went above and beyond to help me.

The service technician come to check our washer on June 8th . , we wait one week after appointment was set , and he said he need to order parts , on July 1st , they left a message after 6:00 PM telling us that the have the part and ask to call for appointment , we call today July 2nd., and the service advisor said they need two technicians to handle the repair and they don’t have the second person and the first available appointment is for July 14 th. , more than a month to have the machine fixed …..Samsung should have parts in stock , it’s unacceptable wait 3 weeks for parts and the service have better response

I've been waiting on repairs to My refrigerator for the ice maker and freezer drawer!. It's been 3 weeks and I'm still waiting for the drawer to come in.
Everyday we have to beat the ice off the bottom of freezer! Otherwise the drawer doesn't close!!!! FRUSTRATING!!
Why do parts take 6-8 weeks???

This is the 3rd time calling about this problem!!🥴

Everyone says PC Richards & Son is one of best stores. And you ask why? If you go to PC Richards & Son in Astoria and ask for David, then you will understand why.
I've known David for a long time and he's always given me a refined, professional and respectful service. He is very experienced, patient and always willing to help.
It is a pleasure working with David. Thank you David for the service!

It has been 3 weeks without my washer because if the incompetence of the Pc Richards employees. They don’t take the correct messages when you call. They order the wrong parts. And when you asked to speak to supervisor they put you on hold and never answered. Now I’m going into the 4th week without a washer and again they order the wrong part. Never recommend the company. Extremely awful service.

If it was possible to give NO stars, i would GIVE NO STARS. This place is WORST THAN A JOKE....it is not just ranting and raving, I have reasons to be upset. several attempts are made to fix, what should be a simple issue, by a PC Richards 'PROFESSIONAL'....but I guess i'm expecting too much. No sense of urgency what so ever from the bottom to the top (dispatcher to supervisor). The service windows that are provided are not met - EVER. At 2nd service call, I got a text message at work saying the tech will be at my house in 15-20minutes, I rush home and they got there 3hr20minutes later, outside the service window, and STILL DID NOT FIX THE PROBLEM. Simply they give ZERO F...cs about problem with the appliances, yet their advertisement says, 'all of our service technician are factory trained and certified'. our staff is 'friendly and knowledge'...I work for a service company too, there are mistakes too...but f there is an issue with our client, I get in my car personally and make things right!!! I'm not asking the dispatcher or a supervisor to come fix the appliance issue, but a supervisor should be able to arrange to have the technician at a service call at a specific time. I really hope someone fixes this mess, and gets things right. you spend over $9000 on appliances, buy the extra extended service and when time comes to get anything fixed you get treated like dirt...BAD JOKE, BAD BAD JOKE!!!

My washer/dryer combo. The washer broke a month ago, it is under warranty and they have sent someone from service to my house every week since & it is still broken. Now they are waiting for a part to come in early next week. Assuming they will send another person out to NOT fix it. This is the worst service EVER!! Why wouldn't they just replace it?? I would like to give you NO STARS

I can’t even begin to fathom what is happening with us. We have purchased an LG television from PC Richards about 5-6 months ago. As of two months ago it just stopped working and no longer turns on anymore. We called pc Richards and they forwarded to their service department since it has been more than a month we can no longer return it. Ok. The service department has been one of the worst experiences we had to deal with in our lives. It took about 3 weeks for a technician Tom to come out and look at our tv on June 11th. We were able to get a good look at him since he wasn’t wearing a mask in his car. When he came in the house he said that there was a big confusion with the name and address. Even though when we set up the service appointment we told them that this TV was a gift for my parents and we gave their name and address (they live 2 streets down from them). I was there for the appointment so I don’t see why that even had to be mentioned. Anyways.

He said a part needs to be ordered and that I would get a phone call and an email once it was delivered. Ok. Got it. It got delivered on July 1st. On July 6th he came back for the follow up appointment (again we were able to see his face before he put the mask on) and we could see it was the same technician Tom. He came into the house and pretended like he never was here before. He didn’t know anything and didn’t have any parts with him and when we explained to him the situation and what is going on he looked back at the records And saw that he was here last appointment. That is when he went on to say “oh yeah it was me last time”. He told us that he needs to order a part for the tv in order to fix it. When we told him we already had notice that it was ordered and delivered he said he didn’t know what we are talking about. When we asked his last name he didn’t tell us, he walked out of the door and slammed the door.

We called the service department right away and they said they would “handle the situation” and that the next available appointment would be July 13th next week. Ok. Once I hung up the phone I received a text message that my service appointment was cancelled. I called back and they said that the text message is wrong and to ignore it, and that everything is set and to expect the initial window to be from 8-12pm. And that they would call us once the time is really confirmed. Well no one called, I never received a text message. And now it is July 13th and no one Ever came.

I tried calling the service department since 9am this morning and it automatically turns off because the automated message says that there is over a 30 minute hold period and to call back later. I have tried calling the store, no one can get ahold of service and told me there is nothing they can do. I got a phone number and I called online sales. I explained the situation and they told me they have no idea why our appointment today was cancelled and that they can see that Our (now second replacement part) has been ordered and delivered. Yet they don’t know why no one has come to install it. We scheduled another appointment for July 22nd while waiting for the “supervisor” to give us a call back, but 5 hours later I received a text message saying our appointment has been cancelled.

WHAT DO I DO? No one can help.. no one to speak to from the service department.. no one ever calls back.. no one can help from online sales or from the actually PC Richards store. What do I do now? It is now almost the 3rd month that we have this TV. And it is completely broken. I just honestly want to get rid of this tv so bad and get my money back but only the service department can say that it is “unfixable” and eligible for a refund.

Doesn't ever deserve a rating. Beginning 6 weeks with out my clothes dryer.. all I hear is next week, on its way, couldn't get part, one excuse after another. Will never do business with them again and will tell everyone I know of my experience.

Worse service ever! Don’t buy anything from there because if you will need any service in the future that will be a nightmare for you, like mine now! If a Technician doesn’t know what parts to order in his first inspection it means he shouldn’t be a technician! Every time he comes he said he needs to order another piece for a dishwasher .... and also every time you have to make a new appointment for to schedule him to come fix (or check and say he needs to order another piece! ) it is at least 7-10 days later... they just need to change 2 button on my dishwasher and already 1 month pass and still not fixed! I will be complaining about them where ever I can

Will never use this company again. Have been trying to for months to have my washer new washer repaired. On one service call they damaged my brand new dryer, then insulted me by offering me 100 dollars for the damage. Tried to speak to a manager on several occasions but no one from the Woodbridge NJ store has called me back. Salesman at this store did a poor job with product knowledge. Very unhappy with the service at the Woodbridge NJ location

Great store and selection but TERRIBLE service. Here is more details.

I bought my Refrigerator, dishwasher, microwave, cooktop from PC Richard & Son at Summerville Circle in Bridgewater, NJ. The store sales folks and prices were good and I bought extended warranty on most of my purchases.

I will never get service from this company.

I had my dishwasher break (in warranty) and 2 of my 4 cooktop burner not working since 2020 Feb (13 months, yes). I had to pay for service to come and check what is broken. They came last yea july (i can understand the covid19 delay). They came fixed dishwasher in July.

The cooktop has is still not fixed, their parts, servive and operations are in chaos. Its been 20 calls from me and if they connect they say the "parts are in transot, will come in 2 weeks, they someone will call me", a momth goes by and story repeats.

Its been frustrating to me and a loss to PC Richard too, they are takikg calls and paying the operations but unable to get their act together.

I do NOT recommend PC Richard & Son service to anyone.

Customer.

On Thursday, my mom and I entered the Gateway PC Richard's and we were met with professionalism and attentiveness. Sales representative, Abdullah, assisted us with our selection. He was knowledgeable, caring and helped us decipher through this confusing task with great precision and detail. He went out his way to ensure that our product would be delivered before Thanksgiving which is of great importance to us since our stove isn't working. He also provided us with great resources. Overall, it was a great experience at that location.

First time Purchasing and using Service Warranty from PC Richards=Completely Disappointed. I am on my third service call with my Electrolux washer that is not even 1 year old. First person said nothing was wrong, and said that it was ok that it dripped water. Second person also did not see anything until I requested that the gasket be replaced, and then had to wait for parts that took over a week to get to the warehouse which were supposedly "Expressed Shipped". Waiting for next service call, which is already going to be outside the window that was promised. Avoid buying appliances from PC Richards and their Extended Warranty program, complete lack of customer service. Service department will not even connect you with a manager, and when request call back, no one calls you back, extremely frustrating. Completely regret purchasing from PC Richards!! I have received better service with Best Buy or my local appliance store when getting extended service warranties.