Appliance Repair reviews in Carteret, New Jersey

I love this place because they were the best price we got after shopping around but they offer a warranty that's unheard of!!! They used to offer a 10 year warranty but now they have knocked it down to 8 years. 8 years still blows away anyone else and the price of the warranty is reasonable. The way things are made today you need a warranty! We had two major appliances replaced under warranty and we got full replacement cost when we did it. Service can be hit or miss sometimes. For the most part they get the job done so I can't rag on them to hard. Lol. All in all its a great place to do business.

My 6 month old Washer stopped running through its cycles. It would fill up but not rinse out. I had to empty the water with a bucket. I called service and the technician came out and said it needed a new computer. Once the part was ordered and ready, the technician came back to put it in. He left with the washer working and the next day it wouldn’t get past the sensor cycle. Again the tub filled up with water and I had to empty it with a bucket. Not even 24 hours and the machine stopped working! Called service Saturday and of course no one there to take my call. Called my sales person and store manager from where it was purchased and the sent an email to service. Called service early Monday morning and was passed around from person to person, on hold for 40 minutes then disconnected. Spoke to numerous customer service people and same old story. All promised a return call back BEFORE end of the business day and guess what? NO PHONE CALL Can’t get out for service for 2 weeks! UNACCEPTABLE! To top it off the technician hasn’t even filed his report from last Friday and dispatch can’t contact him!

Hey Greg Richard….Why are you advertising that you have two State of the Art service centers and you have so many disappointed and dissatisfied customers! Change your telephone wait message!

I bought a wall oven from pcrichards in Carteret. It was missing a part. The service center told me on 3 occasions the part was ordered than that it was shipped. I found out eventually that the part was not available (apparently my stove is no longer being manufactured). Went to the store and was told the same thing...part can not be found. 45 minutes later my son found the part in Staten Island-he ended up picking it up. I call the service center to have them put it in and was told I will get an email or phone call at the end of the work day to schedule an appointment...and 2 days later I'm still waiting! 🙃

I called ahead spoke to Fred told him I needed an a/c unit for my bedroom and he asked me how big was the room even though I wanted a higher btu he told me Unequivocally no you only need this amount of btu ..Fred was such a True Professional and Experienced!!! Salesperson on A/c units.. please if anyone every need a Experienced Representative of A/c units Please go to Carteret and Ask for Fred!! Thank You Fred!!! My room is now cold and Nice!! Great Customer and All of the Managers at this Location were Great as Well!!!

Extended warranty not worth it when you have to wait 3+ weeks for a first appointment. They said it’s because of where I lived! Well I haven’t moved in 23 years so I am pretty sure I lived here when you delivered the appliance AND when you sold me the extended warranty!
How is someone able to wait this long without a major appliance ?? (Washer)

Robbed me!!!! Flat out robbed me. I ordered 2 things from them. One expensive and one cheaper. I received the expensive item but not the cheaper, and by cheaper I still mean like $150. I go back and forth with some “security team” of theirs for over a month with picture proof that they are in the wrong and one of their employers admitting they only sent me one item. Well after that first month goes by I get an email basically saying “oh well, we didn’t do anything wrong.” Guess how long the return period is….. 30 days. Total Scam!!!!

Update 1:
It’s an absolute circus show! After they replied to my original review apologizing and asking to contact them, a day later they removed the response!!!

I’ve been dealing with them for over a month. Technician shows up on first visit asks what’s wrong with the machine, checks it, then says he is going to order both parts and should return soon to fix it.

A week later we get a notification that a technician will be returning to fix the machine. The technician shows up with only one part and claims the second part on back order. After taking the machine apart, the technician tells me they gave him the wrong part!

We call the service center asking if they could arrange for the two parts to be serviced at the same time, just to find out that the second part was never in the system. And that’s where the fun begins!!

The representative advised that we can always call back after the repair is done on the first part to get the second part repaired! (Could you imagine this is how a company operates) I asked if they could reach out to the technician to see if the other part could be ordered as well. And of course I was assured that they will do that and get back to me.

Called back three days later since no one bothered to follow up… (thank you for calling PC. Richard’s, we have 57 callers ahead of you) imagine being on hold for over an hour to speak to someone just to be told, there’s no request or mention of the second part at all in the system!

Once again I asked the representative if the second part could be ordered and added to the first repair and he says he will escalate the issue to management!

A few days later, I received a notification for a scheduled appointment for the following day! Called to see if the second part is included and again, the representative says he sees no mention of that second part in the system!

A few days later, the technician shows up at my house just to tell me that they gave him the wrong part again for the first part and that he will have to come back another day for the repair.

Just called, again, to see what in the world is going on and was told that the issue will be escalated…lol!

Imagine dealing with a circus, where no one knows what’s going on! Technician blames the parts department for not placing the order for the second part and for ordering the wrong part twice for the first part. Representatives who tell you that they’re going to request the second part and when you call the next time, the next representative tells you there’s no mention of it anywhere on the system.

Endless hours of waiting on hold while hearing elevator music and a phone system announcing how many people are also on hold … “Thank you for calling PC Richard’s, we have 73 callers ahead of you” just to get someone on the phone who sounds like he is not even interested in hearing from you or even being at work today!

Clearly, this could have been all avoided if they had some sort of a better system of communication and organization.
It seems as if there’s a lack of communication and coordination among the different departments. Phone rep can’t see what the previous rep stated, technician claims he ordered all parts and blames another department for not getting the parts ordered correctly. Promised follow up calls that are never received.

I’m all for supporting the local businesses and have been a PC Richard’s customer for years, but if the business itself allows this level of disorganization and carelessness to go on, then I have no choice but to look elsewhere. In today’s competitive market, losing one customer is one too many.

I will write an update once everything is sorted out.

Original review:
Don’t buy appliances from PC Richards. They have the worst customer service ever!
From technicians that lie and make up stories to phone representatives who don’t want to do their jobs. Extended warranty is worthless. Don’t even bother buying anything from them. Waste of time and money.

Truck Drivers!!!!

Truck entry on Pendro Avenue.

Turn right on pendro ave (after Hotel Executive Suite)

Nice people….

Check in on the gate. Office between door 14 and 13, on the ramp.

• SLIDE YOUR TANDEMS BACK.
• DROP YOUR LANDING GEAR
• CHOCK YOUR WHEELS
• BRING PAPER TO RECEIVING OFFICE
WAIT FOR FURTHER INSTRUCTIONS

Go to the waiting room to get unloaded. You can’t be on the Truck

Fast, effective and great customer service.

We got first class quality service for our refrigerator that was leaking water. Farhan is very professional and knows what he is doing. The prices are unbeatable. Extremely pleased with the service.

John is great . He fixed my oven and gave a warranty on parts . I had an issue a few months later and he stood by his word and did the repair within a few hours of my call. Honest , reliable and clean

John is really wonderful. He was SUPER honest, super reasonable in his pricing, very communicative and timely. I am a repeat customer because I really love his great service.

John is super professional and trustworthy.

Great customer service and the technician was super helpful and knew exactly what to do and check for!!

John is extremely polite and efficient. Answers all my questions and even looked at my fridge filters free of charge. He is the ONLY technician I trust to fix my appliances. He is highly recommended!!!

Mr John is professional and knowledgeable. I needed someone to look at my dryer which was making noise. He is an expert at what he does and knew the problem as soon as he heard the dryer running. Was upfront with the cost. Fair pricing. 10 out of 10.Highly recommended.

John was awesome! He was incredibly efficient and diligent when repairing our broken oven. I would highly recommend him if you need any appliances repaired! Thanks again, John!

Service tech was top notch. Would definitely use him again.

I totally recommend John for your appliance repairs. Where most companies give you a 4 hour window he was there first thing in the morning. He was on time, is a very knowledgeable professional, curteous and went above & beyond explaining preventive maintenance. Oh, and his price wasn't through the roof.

When my dryer broke down, John responded immediately. Such a nice man. I’m very grateful.

Extremely honest. Serviced our oven, and provided a window of time by which he'd return if we had another, or continued, issue. We did. He was honest and recommended a different step moving forward rather than continuing to service our faulty oven. 100% love that this company is honest and does not take advantage their customers. Thank you!!!! Will recommend to anyone who needs their oven looked at.