HVAC reviews in Clifton, New Jersey

Replacing my central air unit was a thorough process that required research and multiple quotes. I ultimately chose Master Group due to their competitive pricing and exceptional professionalism. From the initial call center interaction to the service technicians and supervisor Adam, every step was handled with top-notch knowledge and expertise. Their commitment to customer satisfaction is evident throughout the entire experience. I highly recommend their services without hesitation.

The technician was excellent, knowledgeable, and caring, with outstanding patience and a strong focus on delivering great customer service.

I initially chose this company due to a positive past experience, but unfortunately, this latest service call fell short. The technician's visit was a letdown - they simply stated that my condenser unit was dirty and implied my entire HVAC system needed servicing because it hadn't been tended to recently. No solutions were offered or details provided on what fixes would be necessary, except for a hefty price tag of $2500-$3000. Given this lack of effort, I no longer recommend them.

I'd give them ten stars if I could. It's rare for me to bestow the highest rating, but this company exceeded expectations during our heat wave crisis. They provided same-day service alone, which is impressive. But what really impressed was their thoroughness and customer-centric approach. They checked out my entire AC system, gave clear explanations, and offered price alternatives, recommending a repair over replacement for now. In my experience, finding reliable professionals who prioritize customers' needs, charge fair prices, and deliver top-notch quality are hard to come by. Master Group's service has won me over, making them my go-to recommendation for any AC-related issues – I'm sold on their expertise and customer-first approach forever.

Did a great job diagnosing and fixing the old boiler promptly. The technician provided helpful advice on potential future issues and showed professionalism throughout.

I'm extremely grateful for Omar and Malik from Master Group's exceptional service fixing my AC. After trying multiple high-rated companies that couldn't resolve the issue, these two delivered top-notch results. When they arrived with advanced tools, they pinpointed the exact problem, unlike other companies who only made guesses. As a result, my AC is now blowing fresh air again, thanks to their expertise. If you're looking for reliable professionals to fix your AC, look no further than Master Group.

I recently had my boiler replaced and two new gas meters installed by this company. The team was led by Adam, who efficiently coordinated the logistics of multiple workers to get the job done quickly despite some bureaucratic hurdles in Union City.

Adam was always available, day or night, and kept his commitments without fail. His professionalism earned him a 10/10 recommendation from me. I also want to praise his team for their exceptional setup of the boiler room's pipes - they organized everything so it would be easy to replace parts over time, saving me potential headaches down the line.

Master Group has truly impressed me. Returning from vacation, I discovered my AC wasn't working right. Within a couple of hours, they arrived and Adam diagnosed the issue, fixing it promptly. He also took the time to show me how to keep it in good condition to prevent similar problems. Their fast response and expertise are greatly appreciated.

Just moved into a new place and discovered a shower leak. I called them right away and got a technician there in a short time frame. Adam C did the job well - showed up on schedule, worked quickly and knew his stuff. The price was fair too; I'll likely go back to them for future plumbing and HVAC needs.

I recently hired Master Group Heating, Cooling, and Plumbing, and had a great experience with Mohamad and his team. They installed a new furnace and AC unit in my home, and did it to a very high standard. The work was carried out professionally, with attention to every detail. Mohamad took care of everything, making the process run smoothly. I was thoroughly impressed with the end result - it exceeded my expectations. Their expertise and service are top-notch, which is why I would highly recommend them to anyone in need of heating, cooling, or plumbing work.

Stay away from Master Group if you want to be treated fairly and have your money's worth.

We paid almost $2000 for what they advertised as a "deep cleaning" of our entire system, plus a repair of one condensation pump. But when that pump stopped working just two weeks later, we tried to get some answers from them. They claimed the repair wasn't included in their initial quote and refused to help.

They were supposed to send us photos and videos of the work they'd supposedly done, but never followed through on that promise either. To make matters worse, when we reached out to the company that installed our system, it turned out the lines weren't even flushed or vacuumed - just a messy job in general.

It ended up costing another $2000 to fix the pump and install a new condensation line because one was clogged from their botched repair. And, while they did go above and beyond by checking our attic system upstairs and making sure everything was working properly, they still managed to take advantage of us as first-time homeowners.

Their attitude was completely unacceptable - they acted like they were above accountability, being rude and dismissive when we tried to hold them to their word. Don't make the same mistake we did!

On the other hand, these guys are prompt and professional, and we're very happy with the work they did on our ductless cooling system in our new house. The guy who came out was nice and kept us informed every step of the way. They even managed to squeeze us in before anyone else showed up, even when it was hot outside.

My only gripe is that they're a bit more expensive than other companies. But we figure it's worth paying a little extra for someone who'll show up on time and keep you in the loop.

Overall, I'd definitely recommend Master Group to others - even if they are pricier. We think it was worth the extra cost to have someone reliable and communicative on our side, especially when we were still getting used to being homeowners.

We faced multiple plumbing crises simultaneously and Master Group had our backs throughout. Adam and Abdullah got it right from the start, working tirelessly to restore order. Clear, consistent communication from both the team and the office was impressive. The quality of their work far exceeded expectations every time.

Master Group installed my electric charger efficiently. They arrived promptly and completed the work in a timely manner, leaving the site tidy afterwards. Their price was spot on with the quotes I received from others. I'd definitely suggest using them for similar services.

I recently had a thermostat installed by Master Group, and I'm thrilled with the experience. Adam was courteous, insightful, and prompt. He took the time to clearly explain everything and ensured it was set up precisely as desired. The installation went smoothly, and he offered helpful advice on optimizing my heating system.

These guys are top-notch. Friendly, efficient, and kept me in the loop every step of the way. Got the job done quickly and efficiently, addressing all my concerns. Their advice was spot on too. I'll definitely be reaching out to them again whenever I need plumbing services.

Malik and Master Group did a great job. We needed a new furnace and Malik was knowledgeable and kept us updated throughout the process. Since they work with PSEG, we rolled our payments into our existing bill, which saved us money. The crew was professional, thorough, and considerate. We'll definitely be using them again in the future.

We needed help with a malfunctioning mini split unit and called Master Group for assistance. Adam arrived as scheduled and examined the unit, offering us several options to choose from. Given his extensive knowledge, we trusted his assessment and decided on a new Mitsubishi mini split installation. Despite our vacation plans, Adam's team came out on a Saturday to complete the job. They worked efficiently and ensured everything was spotless, even washing down the concrete. When they finished, it looked like nothing had been done at all. Their attention to detail and professionalism left us impressed – we wouldn't hesitate to recommend Master Group to others.

I'm revising my previous Google review for Master Group's Mini-Split service, which started with issues with our heat portion of the unit. We weren't getting enough heat from this specific unit, leading to some frustration. After talking it over with Adam, we decided to swap out the old unit for a Hyper Heat one. So far, we're happy with the new installation, and it's doing its job well - our basement is warm now.

While working through the problem, I had to deal with some tough conversations, but Master Group was willing to listen and make things right. Abel, the installer who put in our new unit, was a pleasure to have around. Despite the chilly and wet conditions on installation day, he worked hard and showed good manners. Overall, we appreciate the effort Master Group put into resolving the issue and getting us satisfied customers.

Mohamad installed my water softener well and left everything tidy. He did a good job and I'm pleased with the result.

This company exceeded expectations in customer support and satisfaction. I needed a new boiler installed and was quoted in the summer, but they honored the price despite it taking 30 days to install. The service was carried out with great professionalism and care, completed in under 8 hours. The final result is impressive - you can see the difference before and after. A big thank you to Adam and his team for a job well done, I'd definitely consider them for future work.

I've used this company twice now - first a couple of years ago when Adam did my job and he was fantastic. I specifically asked for him again this time and he came through. As expected, he arrived on time, was courteous and showed off his expertise. He even gave me some useful tips to keep my place in top shape. The prices are fair too. If you need someone reliable and knowledgeable, ask for Adam - that's the best person to go with.