HVAC reviews in Clifton, New Jersey

The installation of my new AC unit was a seamless experience from start to finish. Adam provided detailed explanations of the options and offered sound advice, even arranging financing without hesitation. The entire team impressed with their professionalism on the job day, arriving promptly and demonstrating courteous respect for the property. The work itself was top-notch, exceeding expectations in quality and attention to detail. I've previously hired them for other tasks and been consistently satisfied – they've earned my trust as a reliable service provider.

Malik and Able gave my place some much-needed TLC. They were super helpful, explained everything clearly, and even gave the whole unit a thorough cleaning – really impressed with their professionalism.

Malik exceeded expectations - he inspected and maintained both units with expertise and warmth. His professionalism is impressive, genuinely prioritizing customer needs. He's transparent, offering fair deals that benefit the client. A truly exceptional service experience from start to finish.

The installation team got it right with the hot water boiler. Highly recommend them to anyone, especially friends. They're top-notch - friendly, efficient, and professional. Simple, effective service that exceeded expectations.

I had a long-standing problem with faulty dampers in my home that hadn't been properly maintained by a previous company, but Adam came to the rescue. He was thorough, professional, and exceeded expectations. He explained what he was doing step-by-step and provided valuable insight into my HVAC system's inner workings. His expertise and customer service were top-notch, making me extremely satisfied with his work. I have no hesitation in recommending this service and plan to continue using them.

Malik did an excellent maintenance job, clearly explained the process, and was thoroughly professional. Highly recommend Malik and The Master Group.

Avoid this HVAC company - they'll leave you stranded for months, citing part delays. Then, shift blame onto the customer for incorrectly sizing their AC unit. The supposed expert should know better and rectify the issue, not pass it off on the client.

Adam C arrived right on schedule and was friendly, knowledgeable, and assistive. He broke down the problems he identified, explained what they were and how to fix them, and presented his options for addressing the issues. His work resolved my problem efficiently without pushing unnecessary repairs, but did give me a heads-up on future maintenance needs. I'd definitely recommend Master Group Heating - their service is prompt and courteous. I'll be reaching out again when I need further assistance.

I'd give them a zero-star rating if I could. They told me the technician would arrive between 12-2 PM, but I made the appointment two days ago. Two hours before that time, I got a text saying Adam C., with a tracking link, was on his way. But when I clicked it, he was still 38 minutes away - and then driving away from my location, only to reappear 10 minutes later and say he was 51 minutes out. When I called to confirm, they claimed they were busy and unsure if the technician would even show up. They took our number but never followed through.

I waited four and a half hours for that guy, which is ridiculous. Now it's 7 PM and still waiting for a callback - he's just ghosted me. If this company was reliable, I'd have given them all my business because I own six houses with HVAC systems and 16 units total. Instead, they've shown me what terrible service looks like. Don't bother giving them a chance.

Luckily, another neighbor recommended a small business that actually shows up when it says it will. The guy was happy to get work on three of my malfunctioning units, and he's promised to come out tomorrow at 2 PM. That's the kind of service I expect from a company - not this nonsense.

Master Group Heating did a great job replacing my boiler. They completed the work on schedule and left everything tidy. I highly recommend them for efficient service.

Malik was extremely professional and knowledgeable. He took the time to thoroughly explain each aspect of the job. Highly satisfied with the service provided. Definitely recommending Master Group and their team, who did an excellent job.

This company seems to have a knowledgeable employee in Adam, but scheduling issues are a major problem. Waiting for two months for an appointment was a huge inconvenience, especially when he claimed to be busy with his own business. Today's last-minute cancellation at our scheduled time feels particularly frustrating.

Multiple attempts at communication went unanswered, making it hard to get clear information about the project from the start. Given how much time was wasted, it's disappointing that Adam doesn't seem willing to take responsibility for installing a thermostat on equipment he didn't work on. His lack of accountability is especially annoying when his schedule seems to be the priority over ours.

I had my new HVAC system installed by Master Group in Bloomfield, NJ, and it was an exemplary experience. From the initial consultation to the final completion, everything exceeded my expectations.

The team consisted of Malik, Abdulla, Able, Adam, and Iman, who all displayed exceptional professionalism throughout the entire process. They treated my home with utmost care and respect, ensuring every aspect of the installation met the highest standards.

One notable aspect of working with Master Group was their excellent communication. They kept me informed at every stage, explaining each step and providing transparency about what they were doing. Any questions I had were addressed promptly and thoroughly, which instilled confidence in their work.

The transparency regarding pricing and process was impressive. There were no hidden fees or surprises; everything was clearly outlined from the start. They took the time to walk me through costs and options, ensuring I understood exactly what I was paying for.

The quality of their work speaks for itself. The new HVAC system is working flawlessly, and they went above and beyond to ensure a seamless installation. Their attention to detail and commitment to excellence truly set them apart from other service providers.

Master Group provided an outstanding customer experience, and I'm grateful for their exceptional service. If you're in need of reliable, professional, and skilled technicians for your HVAC needs, look no further than Master Group.

My Experience with Master Group - A Breath of Fresh Air!

When I needed help with my air conditioner, I reached out to Master Group - Heating, Cooling and Plumbing, and was pleasantly surprised by the exceptional service they provided.

From the initial call, it was clear that their team is professional, prompt, and courteous. The technician, Malik, arrived on time, quickly identified the issue, and explained everything in a way that made sense to me. I appreciated how he took the necessary steps to order the required parts, which allowed us to schedule another appointment for the following week.

What struck me was the attention to detail and respect shown by the team during both visits. At each step, they were mindful of my space and took extra precautions, such as wearing protective booties on their shoes before entering my home. This level of consideration may seem minor, but it made a big difference in my experience.

During the second visit, Adam noticed another issue with my attic fan and recommended repairing or replacing it. He returned the following week to evaluate the situation further and provided a solution that would be cost-effective and effective. I'm glad we're moving forward with this repair.

What impressed me most was how efficiently Master Group resolved the problem without upselling or unnecessary repairs. Their pricing was reasonable, especially considering the high level of professionalism and expertise they brought to the table.

My experience with Master Group has been so positive that I've signed up for their annual service agreement. Knowing that my heating and air conditioning systems will be maintained regularly by trusted professionals gives me peace of mind.

I highly recommend Master Group - Heating, Cooling and Plumbing to anyone seeking reliable and affordable HVAC service.

The technician who came out did an excellent job, demonstrating thorough knowledge and taking the time to clearly explain everything. He didn't try to push any extra services that weren't necessary and was upfront about what needed immediate attention versus what could wait. This transparency built trust right away, making it easy to recommend them in the future.

My technician, Adam Chacha, showed up right on schedule and got the job done quickly. Pricing was very fair and he even threw in a discount on some services. The company's scheduling process was seamless, offering same-day appointments whenever I needed them.

We had a great experience with this company and would highly recommend them to anyone. The technician, Adam, was extremely professional and showed up promptly, which was more than we expected. He quickly diagnosed the issue with our boiler and explained it clearly to us. His knowledge and expertise were evident, and he got the job done efficiently. We appreciated his friendly demeanor and willingness to answer our questions. He did a great job fixing the problem and had our heat working again in no time. The company's level of service was impressive, and we're confident that they'll take care of any issues we may have in the future. We'll definitely be reaching out to them first for any future boiler problems.

Adam's team delivered exceptional service. They exceeded expectations with their work and courtesy. Their professionalism was impressive. Highly recommended without hesitation.

The customer had a fantastic experience with this service provider. Their emergency AC repair saved the day when their central unit stopped working, accommodating them at short notice despite the last-minute request. Adam proved himself to be highly knowledgeable and took the time to explain the system's workings, demonstrating his expertise as he worked.

I had an exceptional experience with Abdullah and Armando from Master Group HVAC. The quality of their work is outstanding, and they demonstrated impeccable professionalism throughout the installation process. They thoroughly explained every step and ensured everything was done correctly. Not only did they install a high-efficiency furnace, but also replaced my water heater's valve to perfection. Their attention to detail and cleanliness left me extremely satisfied.

The installer came for the job at a reasonable cost and finished it quickly on the same day, doing a professional job with diligent workers.