Reviews of local pros in Flanders, New Jersey

I have been a loyal member of Jack Frost for four years. During this time, I have consistently received excellent service from their field technicians. They are knowledgeable, professional, and communicative, and I have no complaints regarding the quality of service provided in the field.

However, my recent interaction with the company's receptionist was less than ideal. After my credit card—previously linked to my membership—was stolen and subsequently canceled, I inadvertently lapsed on payments for two months. When I called to clarify the billing process, I found the receptionist’s response dismissive and unhelpful. Rather than providing a clear explanation of the membership terms, she immediately suggested canceling my membership and even mentioned recalling the technician scheduled for my service. I found this approach unprofessional and shitty and expressed my disappointment in a less-than-ideal manner by saying such. Unfortunately, from that point on, the conversation became even less constructive, and I ultimately agreed to make the payment simply to receive service.

This experience left a negative impression, which was reinforced by a comment from a field technician acknowledging similar challenges with the receptionist. While I continue to highly recommend the field team for their exceptional work, the complexity of the membership terms and this particular customer service interaction have made it difficult for me to endorse the company as a whole.

Tyler had installed our new AC system. After having gotten 2 other quotes, I felt the most comfortable with Jack Frost. The communication, service, pricing and whole process was very professional and straight forward. I highly recommend them.

Jack Frost is great to work with and has done work in numerous homes belonging to our extended family. I was able to get them out to my home quickly to inspect my AC and heating after a new home purchase. Tyler was great to work with and was very attentive in listening to the issues we were seeing and was very professional in all aspects of the job. Tyler came back a second time to do a full AC cleaning and double check that we were not still experiencing any issues after his initial visit. I would highly recommend working with Jack Frost and Tyler.

We used Jack Frost to perform a Natural Gas Conversion at our home and were Very Satisfied with our experience. Tyler and his team responded quickly at the onset of the project and carried that energy through to completion. They quickly obtained permits from the town, obtained the necessary materials/conversion kits and performed the installation quickly and with quality workmanship. Tyler, Tom and Mario were professional, friendly, knowledgeable and reliable. They also provide email-reminders for appointments & text-alerts when a technician is in-route to our home. A Quality Outfit!

Never use this service for a consultation -- they are extremely pricey and also are very sales-y. They were completely dishonest on their assessment of my air conditioning situation. It was obvious that they were attempting to build a sense of urgency from a sales perspective. Little do they know, I have access to people who know A/C and there's something called Google that can easily disqualify their "expert" claims.

Their guy came over for a initial consultation -- and he sized up the job to being around $1,000. The quote sent to me was more north towards $2,500. Super dishonest.

Stay away from them and work with people that are only on a referral basis -- it's the way to go with A/C unfortunately.

** For potential customers reading this — a quick note after their response below:

The tone and content of their reply say everything. Rather than addressing the actual concerns I raised — like the 2.5x price jump or the pushy sales tactics — they went straight to snark. That’s not how professional businesses handle feedback, especially public-facing ones. If this is how they handle fair criticism, imagine how they handle customer concerns behind closed doors.

Save yourself the headache — look for a company that acts like they’ve been here before.

***Update as of 7/5/25:
I had a second HVAC professional come out. He was transparent, clearly diagnosed the issue, and walked me through multiple options — no scare tactics, no unnecessary upsells, and he didn’t charge a dime for the consultation. His quote? $700 for the full job. Jack Frost quoted me $2,500 for the same work, padded with vague "maintenance" items I didn’t need.

Here’s the real issue: Jack Frost runs a racket. They charge $300+ for a bare-minimum consultation, then hit you with an inflated quote full of upsells you don’t need. It’s a win-win for them — either you bite on the $2,500 job, or they still walk away with hundreds just for showing up. That kind of model doesn’t incentivize honest work — it incentivizes maximizing the invoice.

Avoid Jack Frost if you don’t want to get taken for a ride.

AS we turned our ac unit on for the season, my 25 year old central AC unit was making very loud noises, it almost sounded like a jet plane. The only major repair done on this unit was last year when the fan motor needed replacement. Other than that this unit has over performed for us for years. We made the call to Jack Frost after the other company (that put in the new fan) was unable to come out and service for 5 days. We fully expected that this unit was most likely done since it was 25 years old and were bracing for the possibility that we were in for some serious expenses. Tyler came out to our home and performed a full inspection and said the unit, for it's age, was in ok condition and it looked like the fan was the culprit. (We were a little annoyed because we e just replaced it the year before). He did not try to sell us a new unit and was very honest and I appreciate that so much. He was able to order an OEM fan replacement and came back within a week and installed it in record time. He was courteous and very informative when we asked questions. I know this AC unit can go at any time but for now we are good and the out of pocket was not all that bad, considering the alternative. I will be using them again, but hopefully not for a while!

The technician was friendly and efficient. Gave me information about my problem and explain potential solutions. Very easy to work with when it came to my heating system

Jack Frost was incredibly responsive when we needed them the most. During a cold stretch this winter our furnace went out and needed to be replaced. They were able to source and install a furnace faster than anyone else and at a very fair price. We have used them for years servicing our equipment and have found them to be very fair and reliable.

This place is a JOKE! DO NOT use them for anything. I had them do a routine maintenance on my AC and 60 days later it completely stopped working. When i called them to discuss their immediate response was to point fingers. They also were more concerned with the other company I called to check why the AC stopped working rather then assist is solving my problem. Jessica (the owner) is rude and completely not helpful. DO NOT USE this company for ANYTHING

I had a great experience with Jack Frost! Days before our daughter's Sweet 16, our HVAC unit started making loud noises in the middle of the night, waking everyone up. Luckily, it was cool enough to shut it down for a few hours.

I searched Google for HVAC services and saw Jack Frost Heating & Air Conditioning at the top of the local listings. I've seen their trucks often, so I figured they must be good. I called, and a technician arrived within a couple of hours.

Zachary, our technician, quickly isolated the problem and gave me options. After deciding, he made a few trips for parts, and our system was back online. I highly recommend Jack Frost! Thank you for saving our daughter's Sweet 16 planning headquarters from disaster!

This company was amazing when the Father, Tom ,was running this business. You could count on excellent service and follow up. We had this company ( When Tom Sr. was involved) install heating and air conditioning units costing us 50,000 dollars. This company has been turned over to the son who seems to neglecting the business and is incompetent as a business owner. Jessica is their customer service representative and is incompetent. We utilized this company for many years when Tom Sr. was the owner and they were excellent. I would no longer recommend this company.

Thank you Jessica for your rude response. Please everyone look at the comments relating to Jessica’s rude comments to customers. She also claims to be Tom Sr ‘s wife. If Tom Sr is still running the company why is he unavailable for a customer phone call? He made over a dozen visits personally to our home to check the quality of work. He also convinced us to purchase a monthly service charge for them to provide maintenance. We have paid that fee since 2022. Please be very careful. Look at the other reviews. This company is very different from the company we utilized for many years.

Again, Thank you Jessica for your incompetent and rude remarks with many grammatical errors. We did not request a “free” service call. I requested a maintenance call based on the fees your company has been charging me for the last three years on a maintenance contract. My air conditioning was never compromised or not working. I requested a maintenance check. You stated I would need to pay over 200 dollars for a maintenance call. I requested to cancel the contract. You stated, “it cannot be cancelled over the phone or on the website”. We needed to send a specific email to cancel. I also did not request to speak to Tom immediately. I requested he contact me at his earliest convenience since in the past he was very attentive and also very kind and considerate to my mother in law who was disabled. We had a conversation how my wife was also an Occupational Therapist. (He was very proud of his daughter).

Scheduled an appointment in order to get a furnace diagnosed and possibly fixed. After giving my details and credit card my appointment was confirmed. 30 min later it was canceled for no reason. According to the reviews I am not the first person they did this too neither will I be the last.

Complete waste of my time.

I had an Energy Kinetics System 2000 boiler installed by a previous company that wouldn't maintain the system. I called Energy Kinetics directly and they gave me 4 companies to call. After speaking with all 4, I went with Jack Frost. They came the next day and performed a boiler maintence, and within minutes was able to correct the issue I had with my heating a specific area that the previous company screwed up on. I signed up for the maintenance plan right there and then.
Thanks again Thom for a job well done.

No heat. Several other companies wouldn't get back to me or couldn't come for several days. They were able to come the same day for no extra charge. They also text when they are on the way. Also upfront with pricing regarding call out and diagnosis.

EXCELLENT! I called and Thomas Jr was at my house same day, right on time. He was personable, knowlegable, explained everything completely (without making a sales pitch).
This is a family owned small business and we need to keep businesses like this alive. They service and repair honestly and the right way!
HIGHLY RECOMMEND!!!

Addendum: we decided to have new thermostats installed after our great experience with Thomas Jr the first time. The first night we set to A/C, nothing happened! I called, Thomas came back, found the minor wiring issue, owned his error, VOILA! All good!
Still a 10 in our book and the only folks we will use for our HVAC going forward!

Came back from vacation on saturdat and our boiler was acting up. Called multiple companies without an answer. Finally Called Jack Frost and a tech was at my house 30 minutes later and we up and running less than an hour later. Super professional and prompt. Will be using for all of our heating and cooling needs from now on.

Very much regretting going with Jack Frost on my recent NatGas conversion. Multiple problems within the 1st three months of install due to incorrect installation. Inept service technicians struggled getting the job done while often having to call someone else to walk them through the job. Began having problems with my electrical panel. A electrician came by to assess the problem and discovered that the venting outside the home from the boiler was pointed right at my electric meter flooding the meter and the main line with vapor and condensation causing several thousand $$ worth of water damage to my meter, main power line and fuse panel. Dishonest technician refuses to acknowledge that the venting caused the water damage while arguing the ignorant belief that steam is not a byproduct of combustion. Then I had one of the most frustrating and infuriating discussions with an argumentative receptionist where she accused me of redirecting the vent cap myself. So sorry I went with Jack Frost, inept and dishonest.

So the guy comes out for diagnostic job, promised $115 over the phone, they charged $247. He figured out the problem (hopefully) and provided an estimate $899.95. I found out, that the part cost $229 and it's one hour job. So I gave Jack Frost an opportunity to fix the estimate, hoping there was an error. They said no. So for this project, Jack Frost rate per hour is $670 dollars. I refused, considering this an absolute scam!

My 25 y/o natural gas forced air furnace was not igniting and giving me a variety of problems over the past two seasons. I called Jack Frost because they were local and had a lot of good reviews. They came out right away and after a thorough inspection, we determined the best course was to replace the furnace and ac system. The supervisor Alex was very knowledgeable and familiar with the products they offer. He answered all my questions and did not pressure or oversell me a system I didn’t need. I did go with the high efficiency Amana system with a 2.5 ton ac unit. I researched the system and all the reviews were very good. Reliability, efficiency (94%), and the best warranty (lifetime compressor, 10 yr parts and labor on furnace). Not the cheapest out there but the price with installation was very competitive. They had the units in stock and installed everything the day after. The 4 techs spend 8 hours installing and did a fantastic job! They were professional, neat, and very pleasant! The installation was impressive and spot on. I rarely leave long reviews but I was so impressed with these guys and my overall experience with Jack Frost I wanted to let you know. Great service is tough to find these days so it’s refreshing when you do! I would recommend these guys to anyone in need of a new hvac system! Keep up the good work!

Jack Frost really came through for me in a very tough situation where all of my heating and air-conditioning was decommissioned at the same time and I needed urgent replacement two weeks before Christmas. Within one hour of my call, a technician was here to assess what was required, they got back to me same day with a very fair price and started work 48 hours later. Their responsiveness and sense of urgency made the difference. All of the staff were great, specifically Mario who was knowledgeable, communicative and pleasant. I highly recommend this company and Mario for any job!

Great team!!!!! They were very competitively priced with no hidden fees and installed a completely new central AC system in 8 hours! They even removed my old condenser and blower. These guys were very professional, friendly and answered all my questions. I would recommend Jack Frist to anybody. Because of their pricing and excellent service, Jack Frost is now my new heating and AC service company, moving forward.