Appliance Repair reviews in Hackensack, New Jersey

We had a an issue with a refrigerator where food was not kept up to temperature. My fruits and vegetables would not last more than 2-4 days.
Moses came by and made a few suggestions that my husband and I considered. We didn’t feel rushed and were not pushed to make a quick decision. He is not only knowledgeable but was on time, and very professional. I will certainly call again if needed.

I appreciated how Moses quickly responded to our diagnostic with our used gifted GE Adora Series Fridge. He walked us literally step by step with what we needed to do to connect our fridge and even suggested options with some accessories that were needed to have a complete fridge. He also kept in touch to make sure we follow through and was willing to offer a video conference call to make sure that I install the water line which I wanted to do myself. Thank you!

I’m super impressed with Moses for being knowledgeable and explaining the issue with my dish washer and what needed to be done very clearly. I was a bit nervous since it’s my first time having an issue with any of my appliances and I didn’t want to be charged unreasonable prices. Appliance Smart Repair’s pricing was reasonable and economical. I appreciate the professionalism and I’m grateful for the great service given. Thank you for being very kind and helpful!!
I DEFINITELY RECOMMEND APPLIANCE SMART REPAIR!!!

STAY AWAY FROM MOSES! Look at the number of 1 star reviews from other customers. He came to our property to look at our fridge. Told me it's likely a sensor and you seem capable to install on your own. He charged me $75 for a diagnostic fee. He did seem fair at our first meeting and trying to save us money by allowing me to perform the repair on my own. I paid him $75 all he did was open the fridge and give an opinion didn't even use a multi-meter. First red flag he is not competent. I'm an electrician but I know you need to ohm out a suspected defective sensor

After replacing the sensor the fridge stopped working again. I bought the OEM part direct from the manufacturer. Now he refuses to come look at it again after I informed him the diagnosis is wrong. I told him I'll pay him to repair it but he kept saying I need to get paid for another diagnosis. I told him I am paying for a repair not another BS diagnosis. He is not capable of repairing just want to charge for incorrect diagnosis. He is a BS charge for wrong diagnosis unable to repair type of tech. Save your money stay away from this guy that can't repair appliances. He won't give a refund for a diagnosis either even though his diagnosis was wrong. Kept telling me his diagnosis is out of warranty. I don't fully understand how an improper diagnosis falls under a warranty claim. Its humorous to me he calls himself Smart repair but is ultimately incompetent.

As our appliance repair specialist we can always count on Moses to arrive promptly and within the scheduled window. His expertise and efficiency allows him to diagnose an issue before it gets worse, savings us from buying a new appliance. I highly recommend Appliance Smart Repair for their quality of service and reasonable rates.

I recently had the pleasure of using Appliance Smart Repair for a major repair on my dishwasher, and I am thoroughly impressed. From start to finish, the service was exemplary. Scheduling was a breeze with their efficient and friendly staff, who managed to fit me in at a convenient time.

The technician arrived right on time, was incredibly professional, and had a deep knowledge of the appliance. He quickly diagnosed the issue and explained the problem to me in a way in which I could understand 😅. The repair was completed efficiently and effectively, leaving my dishwasher running as good as new.

What I Truly loved and appreciated was their commitment to customer satisfaction. They went above and beyond!!!!! Making sure that all aspects of the job were handled with care, precision, and respect. Their pricing was fair, and there were no hidden costs—just honest, reliable service!! Which is rare to find now a days…

I highly recommend Appliance Smart Repair to anyone in need of appliance repairs. Their expertise, professionalism, and dedication to customer service are second to none. They have earned a loyal customer in me!

Appliance Smart Repair came and repaired my GE microwave, that was giving me problems. They were.very knowledgeable & repaired my appliance the same day. Moses was very courteous & provided extra tips for a longer use of my microwave. I’ll be using them from now on! Great Company!!

Appliance Smart Repair came to repair my GE Washer, not only did Moses fix it fast, but he gave us tips on how to keep our washer working well with premaintenance care! I appreciated that he went above and beyond not only with his expertise but also with his honesty! Definitely recommend him to everyone who needs their appliances repaired!!

I have called on Moses multiple times over the past five years to fix appliances that I wasn't sure we're going to be able to be fixed! He has been absolutely wonderful and has fixed appliances from microwaves, electric stoves to washers and dryers! He is honest in his assessment and reasonable.

They came over the weekend on a warranty call, took my $100 deductible and I never heard from them again. Was expecting to get a phone call back the same day in an hour as told. They didn't respond to an email later that night asking what happened with the warranty. Called warranty company a few days later to find the claim was closed due to uncovered part.