Appliance Repair reviews in Hackensack, New Jersey

My elderly mother has an oven from the 1970's that stopped working. I called Moses to check if it was reparable. He found it just needed a new part, ordered it and just installed it. Works like a charm. Moses is knowledgeable, reliable and pleasant. I definitely recommend him enthusiastically.

Moses is our go to guy for any appliance repair. He is an expert in his field but most of all, he is honest, reliable and trustworthy.

My dryer stopped working on a Sunday. I left a message and received a text back within the hour. I was asked if I'd like to discuss the problem prior the appointment. Moses called me back that evening. An appointment was made for Tuesday morning. The dryer was fixed with in less than and hour. Courteous service and reasonable pricing! Definitely would recommend.

We had Moses come out to check our LG refridgerayor/freezer as we came home from a long weekend and there was a loud buzzing noise coming from the unit. Moses called me back as soon as he was available to speak. He was very honest about potentially being prepared for the worse. When he showed up he was polite and insightful. He did every check of the fridge that was necessary and was very honest stating there was nothing to fix and he was able to explain what might have happened to cause the noise. We thought it was our compressor and had stated that to.Moses. he could have gone with that and told us to replace it. However he was honest and said there was nothing for him to fix. He gave me an option for cleaning out the condensor and said to monitor the fridge for the noise. He was very insightful, polite, and friendly. I recommend Moses and his company to anyone in need of appliance repair.

Moses came to my house to replace a heating element in my dryer. His first visit, he was very courteous and timely. We approved the estimate, paid a portion and he was to return once the part came in. We scheduled another appointment. I took a day off work. About 30 minutes before the appointment, he called and said his truck broke down. Things happen. We rescheduled. He came and replaced the heating element. When the dryer was dismantled, he noted and took photographs of how dusty and full of lint the interior of the workings was. Then put the machine together. After I Venmo'd payment and tip.........He told me, and showed me the pictures and how the amount of lint in the workings is a hazard and could cause a 'catastrophic fire'. I couldn't BELIEVE that he put the machine together and didn't tell me immediately. We could have remedied the situation at that time. Instead, he had me sign off on the invoice that I was informed that in its present state, it could burn my house down if used the dyer. I emailed him immediately after he left and inquired when he could come back and remove the debris. No response. I do not recommended any repair person who would knowingly leave a customer with a fire hazard.

My GE fridge (pre-2008) had stopped cooling. Moses came by and was able to replace the necessary part. The great thing was that we needed an additional part and Moses came back the next day day and resolved the issue. I think the company really has a personal touch that can often be missing from other companies. I highly recc them

Moses was professional and was great at helping me understand how to maintain my products longevity.
I used him for 5 installations, and the work was really efficient.
As a woman living alone, I am not always comfortable with having strangers in my home, but he quickly put me at ease.
Definitely will use again in the future.
Ida C

This is the second time Moses has worked on my appliances—first was a dryer; this time around was the refrigerator. In both instances, he was prompt, courteous, and very knowledgeable. I highly recommend his expertise and professionalism.

Had a negative experience with this company. Initially we contacted Moses because we had a leak in our washing machine. He came, took a look at it and quoted $212 for repair. After it was done and the part was replaced, another issue appeared. The machine didn’t run the last two parts of the cycle - Rinse and Spin. This was not an issue before. We had Moses come again and see it. He said the problem was the starter switch and will be another $70 to replace. We waited a few more days for it to arrive, then he came, replaced it, the machine still didn’t work. He said that another part has to be replaced in order for it to work and it will be another $75. At this point I was out of my patience and declined this offer. It’s been almost $300 wasted and the machine stopped working completely. While initially it was just a leak. We went and bought a new washing machine for $650. I wish we did this right away.

Very professional Repair gentlement named Moses and professional lady named Elizabeth who answered the phone when I scheduled. The repair guy explained everything to me before the Job Repair and after the Job was done. Will recommend Appliance Smart Repair. Moses also called me 1/2 hour before arriving.

Moses was very professional and efficient with his work. He explained the situation so I knew what the repair required and what my options were. Highly recommended!

Moses first came and was very courteous. Our high end microwave convection oven wasn't working. He charged $300 to test it and concluded that the reason it wasn't working was because it was a 240v unit and we only had the voltage for a 120v unit. So we ordered a new (expensive) unit to install in its place. We then scheduled him to come back to install it. After arriving 3 hours late he then over to do the job. He said it shouldn't take long at all and said he had another appointment in the area if I didnt mind if he did that first and he would be back, I said not problem. He never came back.... I then called and he said it was late and could he come back another day. Again I said no problem and rescheduled. He came back another day, whereby he said he didn't realize exactly what it entailed and needed to come back another day. At which point I basically said never again and hired an electrician to come In and do the job.

When our electrician came in, he tested the voltage and showed us that it was 240v all along and ordering a new unit was totally unnecessary. So we ordered a new expensive unit for nothing and the multiple days home from work was completely useless.

I would never recommend using Moses

The first time Moses came to look at our oven was March 2, we paid half a deposit for him to return the next week once the parts came in. He came back March 8, we paid the second half, then were told the part actually didn’t come in… so our stove was still broken. Now May 13, over two months later, he came back and fixed our stove. We had to call weekly to check in, since we had already paid (our fault for trusting)
And everytime we had an appointment window Moses was late. A half hour to an hour late, after our initial 3 hours window. The receptionist was always helpful and felt bad for us. If you use this company, don’t pay until your stuff is fully done. For two months we called and called and very rarely heard back. We were also told “it’s a good thing we weren’t jerks about it or I wouldn’t have come back to fix it all”
If you can choose a different repair company do, or ask the receptionist for someone other than Moses.

Moses was courteous and professional. He explained our issue to us in a way we could understand and make the best decision for the money. Would definitely use again. And Elizabeth (who answers the phone and schedules the calls) is exceptional!

Moses is incredibly knowledgeable and innovative when it comes to fixing appliances! He has fixed multiple appliances for us, and is always our first call when we are having an issue. Moses is friendly, trustworthy, and most importantly very good at what he does!

Moses did a great job with our washer and dryer!!! Definitely saved us from having to go to the laundry mats and spend forever at those places!
Lisa was great at reaching out and being flexible with us since everyone in the family has to work!

Moses is an excellent appliance technician fixing the problem of my appliance. His calm demeanor and professionalism relieved our stress with having our washer not work. He is an excellent communicator and very reasonable. Will be recommending him to all my friends!

I have worked with Moses in the past and he is a great person and someone that knows his trade. He is communicative, respectful and honest. He never tried to sell me something I didn’t need nor did go back on his word. Highly recommend!! 5 stars!!!

Our washer wasn’t draining water properly so we called Moses to come fix it. Charged us $330 to repair a piece that was supposed to fix the issue. After he replaced the piece the issue persisted. He started a new cycle before leaving and said to call him if it continued to not finish a cycle. Texted him twice, and did not hear back from him. Ultimately had to buy a new washer, so paid $330 for nothing to get fixed. Very unprofessional to me, would not recommend

My fridge broke down on Friday and I was so relieved when I found Moses! He came as fast as he could knowing the urgency of the situation. NOBODY WANTS WARM BEER! He came, did an assessment, and was very professional and affordable compared to the rest of the people that have their own Appliance Repair companies. He stepped out, grabbed a couple things that he needed for the job and fixed it faster than you can say “supercalifragilisticexpialidocious”. I’ll definitely be giving him a call if anything else goes wrong and if you’re reading this…you should too 👌🏼

I did not have a very good experience and would recommend all to proceed with caution and do not expect much. I want to simplify because it went wrong from the beginning and I should have not proceeded but I was vulnerable, had a flood and needed the help.
Quoted $70 for first look ($65 on website) he wanted $90 upon arrival because I had the flood, don't understand that but whatever, I did tell the person I made appt with I had a flood, so i was weary from the get-go,
He did a very quick assessment told my husband we needed a $300 part. Ordered it, came a week later, popped it in and less than 10 minutes told my husband he couldn't fix it, and don't even try, it was too old of a machine, it was a wiring thing maybe? and he doesn't do that. He spent really no time, didn't try, didn't offer suggestions about cost or other parts so WE could decide what WE wanted to do, He left me with a brand new $300 part. What? I called to try to understand exactly what he did and he did NOT return my calls, even after many tries. I wanted to ask about the brand new part, if i could return it or sell it. I left multiple messages that I would try to do it on my own and not involve him and just wanted the packaging and where he bought it. He just did not call back. He also did not leave the packaging for the new part which they normally do. That is what really upset me. I have to assume that perhaps the part was not new? In the face of no call back I can't help but go to the worse place in my mind. He is very unprofessional and I feel he took advantage. There was many ways to handle this and to help and he did none of them. He came to my home with the part over two weeks ago, I waited in hopes he would reach out, I am not a bad person. He never did. Just the call and i would not have written this review. It speaks to his character and integrity. He is either is lazy or just not very good.

To you response, I called you to talk with you and you just did NOT call back and ignored my questions on a $300 part, I would like the receipt and where it was bought, so i can take it up with them. I am happy to sell it back at very reduced price, or at least try. Under NO circumstances should a client not get a call returned. You did not call me back NOT even once. You choose to ignore my calls with questions and my texts. Very unprofessional.