Appliance Repair reviews in Hackensack, New Jersey

Darrel was kind and speedy and professional. I appreciated his presence.

Bruce was punctual
Professional and took great care to fix the issue.

Nick was professional and very knowledgeable. He explained everything and was thorough! My dryer works now!

Dear Sears Service Team,

I wanted to share my experience regarding today’s technician appointment for my Kenmore Dryer. The service window was scheduled for 8:00 AM to 5:00 PM, and I received a call in the afternoon informing me that the technician would arrive around 3:00 PM. However, the technician (Darrell) did not arrive until 4:42 PM.

I took the entire day off work to accommodate this appointment, and the delay was quite frustrating. When the technician arrived, he seemed unhappy and was argumentative, despite my efforts to be courteous (offering water, tea, and acknowledging it might have been a long day). At one point, he asked if I wanted to reschedule.

For context, the previous technician who serviced my dryer was professional and efficient, making today’s experience even more disappointing. At this point, my appliance remains unrepaired, and I’ve lost a full day of work with no resolution.

I would like to reschedule the service, preferably with the original technician if possible, since he is already familiar with the appliance and the previous work done. I hope the next visit will be smoother and more professional.

Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

Sears labor cost for there technicians are very high. The technician was efficient in his duties. However he arrived 2 hours after his scheduled window. In addition the service although simple was not fixed on the initial day. They do not keep the parts on had and had to be ordered.The part was delivered which was very small and clearly inexpensive in comparison to total cost. I waited a whole day for the completed task to be completed. I cannot say I would use this service again.

We've used Sears repair for years without incident, but now that they have apparently gone to artificial intelligence customer service our latest experience was pretty bad. I scheduled to have my GE refrigerator repaired and got a service window of 1 to 5 PM for today. I got one text update at 4:45 PM saying the technician had two more stops and would arrive between 3:45 and 4:00 PM. With no further updates by 5:30 I called and tried unsuccessfully to speak to a human being. The AI assistant I was talking to told me it could do whatever a person could, but when I asked it to contact my technician to find out what the actual status of his arrival time was, it just reset itself and restarted the same AI conversation from the beginning. My technician finally called me at about 5:50 from a location at least an hour away from my home and asked me to describe the problem with the fridge. When I told him he said "Oh I can't help you with that, you need to call GE and have a certified GE person come out". I told him it would have been nice if I could have explained my problem to someone at the time I booked my appointment (which is how it has always worked in the past), I could have found this out right away and not have spent hours at home waiting for his arrival. He told me that now that everything is AI, there's no way an AI agent would have been able to know that a Sears tech couldn't make the repair. A total waste of time and another day with a problem refrigerator.

Refrigerator Door not closing properly. Courteous tech. Knowledgeable. Efficient. Actual labor time was only half hour. Feel pricing was on the high side. The door needed to be taken off and realigned to correct the door sagging.

Darrell provided excellent service from start to finish. He arrived right on time, quickly assessed the issue with our dryer, and diagnosed the problem almost immediately once he opened the unit. The repair was completed within minutes, and everything was working perfectly again.

What really stood out was his professionalism and efficiency. He worked cleanly, made sure everything was in order before leaving, and respected our space by cleaning up after himself.

I highly recommend Darrell and Sears Home Services for anyone looking for reliable, fast, and professional appliance repair. A great experience overall.

On time, knowledge and prompt with his work

Professional and affordable appliance repair.

Very professional good person and perfect job thank you

Donovan is a total professional and very knowledgeable!

Absolutely would recommend him to everyone! Honest and punctual!

Fast and reliable. Friendly and trustworthy. 5 stars!!

Fantastic response time. Was clear with pricing and what to expect. Will use them again next time I have any issues with my appliances

Quickly identified the issue and was able to resolve it right away. Technician was very clean and precise with his work. It was a great experience.

Knowledgeable, responsive and a gentleman. Will continue to call for all appliance repair needs.

Donovan was incredibly knowledgeable, super professional, timely, helpful and kind. 10/10 would recommend his services!

Donovan serviced my oven ignitor. He was professional, friendly, courteous, and I look forward to contacting him again for servicing any other appliances!

The service was superb! He quickly identified the issue and fixed it. He arrived on time for the appointment and finished quickly. Service was a 10 out of 10. Highly recommend!!

Donovan was great!! He arrived early and patiently waited for me to arrive home. He went above and beyond to figure out the issue with my dryer and eventually figured it out!!!