Appliance Repair reviews in Hackensack, New Jersey

The technician was very friendly, he shows that he has a lot of experience and knows his job well. Very satisfied... thank you

Juan is the best that Sears has to offer. Always very helpful & knowledgeable about his craft. A pleasure to have in my home. Thank you Juan.

Desmond is a good repairman He cleaned and repaired all the appliances very well. I was impressed when he gave me tips on how to operate and maintain the machines.
JIM MCINERNEY

Dave was great! Professional one time and absolutely knew how to fix the refrigerator. So happy excellent job.

Technician was excellent! Communication with Sears Home Services telephone representative VERY POOR! My building doesn't allow repairs before 9 am. This info IS NOT communicated to tech. Written certificate of insurance needed and telephone representative failed to communicate this also.
Texts and email alerts telling me tech on the way arrived hour after tech left. VERY poor communication. Phone # to tech or company providing service should be given to customer. This is not the first time this has happened!

Albert of Sears ac, Kenmore AC was very Proffessional . He took care of all that was needed for our AC to work well.

Desmond was kind, punctual, knowledgeable and efficient. I highly recommend him would and absolutely use his services again, if needed, in the future.

Juan is such a professional. I'm so happy he came back to fix this. What a gentlemen! He did a fantastic job!

Desmond was excellent! He was personable, very competent, and professional. Customer service was the worst. You need a phone number to talk to a real person.

I reached out to Sears Appliance Repair Company to have my stove repaired.

The technician was great. He was friendly and explained everything so I knew what repairs were needed and what had caused it. Highly recommend.

The tech was very nice and very efficient. He showed up as scheduled, listened to what the problem was, and identified the issue quickly. He did a 5 second tweak on the ac and it’s running like new.

This rating is specific to the technicians I dealt with. They were courteous, professional and knowledgeable.
If I were rating customer service and the website this would be 1 star with thw exception of a guy named Wilson (5th person i spoke with).
Appointments scheduled were canceled because of parts delays. Responses from the call center were vague at best, at some points just useless. "We have no idea when the part will come in."
I was literally 5 minutes away from just buying a new fridge that would be anything BUT Kenmore.
I'm still hesitant to buy anything Kenmore for now but I thank the technicians Dave and Kahmeer (not sure of spelling) for diagnosis and resolution.

Great experience with David regarding AC issue. Provided timeframe he would be arriving. Great customer service as he was able to show findings for issue.

The technician sent to service my water heater was great. He Inspected my 2 water heaters only to discover the leak was coming from my boiler and not from either of my water heaters. He recommended what needed to be done - I have since contacted
Sears to set up a repair for my boiler.

Technician was great. Customer service was the worst I have ever seen. Phone number has no option to talk to a real person. The appointment I had showed me the tech was coming 8AM -12PM On a specific date after I had received a new Part for my refrigerator. During the day they kept on moving the appointment to later and later in the day and then all of a sudden I get a text from them that my appointment has been rescheduled to another date. They rescheduled me multiple times and each time after waiting most of the day for the technician again they kept canceling it. I was able to reach them each time this happened. They apologized and gave me a new date, But three times, nobody showed up on those dates. Finally, after almost a month, waiting for my ice machine on the refrigerator to be repaired it was finally done. Never again with Sears home services. I don’t need the aggravation..

Sears service was booked via chat robot, asked several questions which I asnwered. Robot asked me to explain the problem, sent photo of model for parts if needed, full description I sent over and over again as robot asked the same questions. Explained the fridge is working but do not want it to break down on me.
Repair man showed up and said he could do nothing, the fridge has to break down altogether for him to know what the problem is. I was charged the service fee $129. What was the purpose of answering all those questions when serviceman shows up saying nothing can be done. I was ripped off by Sears.

Tech is very knowledgeable, fix my dryer on time

Nicolas was excellent was excellent! He was personable, very competent, and professional. He went over and above in several areas: he came after our scheduled time in order to service our machines; he checked an issue to determine if it involved one of the appliances. We were very impressed and plan to continue with Sears Protection for this reason. Thank you.

Great Job. Polite and cable. Took care of my dryer. Change parts and had it running efficiently.

Service was excellent and done timely. Desmond, the technician, was friendly and informative.