Reviews of local pros in Hackensack, New Jersey

My experience with Appliance Smart Repair was excellent. We had them check our refrigerator & stove, we got preventive maintenance done, which was much needed. They were so helpful & very quick to respond. Will be referring them to all my friends & family!!

Do Not use this company ! Unless you want to waste time. They schedule me for a service on Avanti wine cooler , they scheduled me for Friday between 2-5pm and got the text message confirmation for the appointment at 4:30pm Moses the technician calls me and tells me he is running little late , made me wait 2 more hours at home after calling him multiple times he told me to reschedule for Monday . Do Not waste with this company very unprofessional . I can not believe Avanti suggested this company as one of their service center

AVOID AT ALL COSTS! Horrible customer service!

Moses came out to take a look at our washing machine and quoted us $200+ for a fix he didn't seem very confident would even work. After I asked "what if it doesn't work," he agreed to "split the difference" and take a $100 deposit, and only charge the remainder if it actually fixed the issue. The $100 was to cover the "hassle of returning the part."

He then ordered the part, and said he'd be back in over a week. He called us the day before our appointment and said he still didn't have the part, and wanted to go on vacation, so would not be coming. When we still hadn't heard from him the following week, we called to check on status. He said part still hadn't arrived. After A LOT of nagging on our end, he finally contacted manufacturer to find out issue. Upon finding out that there was an issue with the shipping, WE still needed to be proactive in calling him to find out the status. When we got to the 3 week point of waiting, I told him nevermind, I'll do it myself.

I ordered the part myself (for only $8), it was at my door in TWO DAYS!!!

My main issue isn't even that there was such a huge delay, but that his communication was more-or-less rude and obvious that he didn't want to be bothered.

ALSO NOTE: at least two of the 5-star reviews are from himself and/or family.

We hired Moses to check our dishwasher which was not draining. He tells us the drain pump is defective and needs to be replace. I asked him if we shld replace the dishwasher or its ok to fix. Since he would be paid only if I fixed it he suggested we fix it. We live in an condo Bldg and my neighbor below had a leak after a few weeks of us getting the dishwasher fixed through Moses. Since they were away on vacation for approx a month when they got back they saw a leak in their apartment. Turns out the dishwasher is leaking in my apartment and has damaged my downstairs neighbors ceiling. I call Moses and would expect him to show up within 24 hours. Ronny horror he expects me to wait a week until he can come to access the damage and tells me we give 30 days warranty. When I called the first time he was there within 48 hours now since he screwed up and does not want to come tells me to wait over a week. It's amazing how he changed when they screw up. DO NOT HIRE THESE GUYS THEY ARE A QUICK FIX AND NOT RESPONSIBLE CONTRACTORS. I have to spend over 1k to fix the ceiling and buy a new dishwasher. Paid him 225$ for a shit job. Would have been better of going to Lowes and get a new dishwasher than trusting them. Do your self a favor and do not hire them. Horrible Job and no responsibility for their Action.

I found Mr. Potter overpriced and torture to deal with. Here's the story: Mr. Potter gave me an $850 estimate to fix a Jenn Air stove with an ignition problem. I agreed, and it took him quite a number of weeks to find a burner that was needed. He finally came to the house with a white burner that did not match the other three burners on the stove top, which are black. I can't imagine why he thought it might be satisfactory to pay $850 to wind up with a stove that had three black burners and one white one. However, tired of waiting for the part, my wife told him to install it after he said he'd come back and paint it back. He never came back -- and I'm not at all sure if it would have been satisfactory or held up if he had. I went ahead, quickly found the matching black part online for $65 delivered, and installed it myself in 5 minutes. In the course of buying this part, I found out that all the needed ignition parts are very cheap and readily available. I concluded I was badly overcharged, but that's my problem -- CAVEAT EMPTOR! I did however, ask Mr. Potter to refund whatever he charged me for the non-matching part and the labor. He would not tell me what that amount was and he would not refund it. After a dozen emails back and forth -- torture -- he offered to send me $65 for the part I had bought, if I signed a release. I told him I would only accept a refund of what he had charged me for the part and the associated labor, which had been useless to me. Again, he refused to tell me what that was. I conservatively guesstimated $100, and said I'd accept that. He refused. I told him that if he would not refund the cost of a repair which I'd had to redo myself, I wouldn't accept anything. In sum: I found Mr. Potter to be overpriced, not transparent, and unreasonable. That was my experience. Yours may be different. Be sure to get a detailed parts and labor estimate in advance.

Stay away from Smart!

Our dishwasher didn't drain fast and we thought there were food debris insides and wanted to check the bottom filter (?)
Moses came 12:30pm after I called co. twice. Appointment was 9-12noon.

He checked the dishwasher by turning power switch then opened bottom panel and said the motor was bad. It was not available and we needed a new dishwasher.

He quoted $150+ for installation.
I asked to charge all together ($210+tax) to my Visa. He did.

I asked to disconnect the old one so they can take it after delivery of new one.
He checked bottom of dishwasher again and said we needed a small Plumbing job because the pipe was copper (?)

After a while he said he could do it all but it would cost $500 to install! I said I would have the dishwasher seller to deliver and install.
I asked him to refund the installation payment but he said it would cost $10 ,?service charge.

I said I would pay diagnosis fee $60 + now and call visa company not to pay.
Then he accepted $60 and would refund.the first payment of $210+ tax.

After that the bottom panel he opened, it caused obstruction in the kitchen. He, instead of putting back with the scew he took out, he kicked with shoe to close together, twice causing a big 'dent'. I requested to use the scew to keep it in place.

After waiting all morning, Moses came late, didn't open the bottom of the dishwasher, asked $150+, then $500+ for installation of a dishwasher.
He didn't put the panel the way it was with a screw, rather kicked with shoe causing a big dent on our dishwasher panel.

Wasted all morning waiting, spent $60 to get our dishwasher front panel dented!

Moses is very knowledgeable and professional. I was a bit of a 'nosey' customer; which, I'm sure, is not his favorite. Nonetheless, he patiently explained exactly what he was doing. The job was completed quickly and exactly as promised. Would definitely hire him again!

My oven stopped heating right before the holidays. I searched on homeadvisor and found Appliance Smart Repair and gave them a call. I honestly thought I was going to have to replace the oven or pay a large sum but Moses was able to fix it and at a reasonable price. This was over a year ago and my oven has been working with no problems whatsoever!

My elderly mother has an oven from the 1970's that stopped working. I called Moses to check if it was reparable. He found it just needed a new part, ordered it and just installed it. Works like a charm. Moses is knowledgeable, reliable and pleasant. I definitely recommend him enthusiastically.

Moses is our go to guy for any appliance repair. He is an expert in his field but most of all, he is honest, reliable and trustworthy.

My dryer stopped working on a Sunday. I left a message and received a text back within the hour. I was asked if I'd like to discuss the problem prior the appointment. Moses called me back that evening. An appointment was made for Tuesday morning. The dryer was fixed with in less than and hour. Courteous service and reasonable pricing! Definitely would recommend.

We had Moses come out to check our LG refridgerayor/freezer as we came home from a long weekend and there was a loud buzzing noise coming from the unit. Moses called me back as soon as he was available to speak. He was very honest about potentially being prepared for the worse. When he showed up he was polite and insightful. He did every check of the fridge that was necessary and was very honest stating there was nothing to fix and he was able to explain what might have happened to cause the noise. We thought it was our compressor and had stated that to.Moses. he could have gone with that and told us to replace it. However he was honest and said there was nothing for him to fix. He gave me an option for cleaning out the condensor and said to monitor the fridge for the noise. He was very insightful, polite, and friendly. I recommend Moses and his company to anyone in need of appliance repair.

Moses came to my house to replace a heating element in my dryer. His first visit, he was very courteous and timely. We approved the estimate, paid a portion and he was to return once the part came in. We scheduled another appointment. I took a day off work. About 30 minutes before the appointment, he called and said his truck broke down. Things happen. We rescheduled. He came and replaced the heating element. When the dryer was dismantled, he noted and took photographs of how dusty and full of lint the interior of the workings was. Then put the machine together. After I Venmo'd payment and tip.........He told me, and showed me the pictures and how the amount of lint in the workings is a hazard and could cause a 'catastrophic fire'. I couldn't BELIEVE that he put the machine together and didn't tell me immediately. We could have remedied the situation at that time. Instead, he had me sign off on the invoice that I was informed that in its present state, it could burn my house down if used the dyer. I emailed him immediately after he left and inquired when he could come back and remove the debris. No response. I do not recommended any repair person who would knowingly leave a customer with a fire hazard.

My GE fridge (pre-2008) had stopped cooling. Moses came by and was able to replace the necessary part. The great thing was that we needed an additional part and Moses came back the next day day and resolved the issue. I think the company really has a personal touch that can often be missing from other companies. I highly recc them

Moses was professional and was great at helping me understand how to maintain my products longevity.
I used him for 5 installations, and the work was really efficient.
As a woman living alone, I am not always comfortable with having strangers in my home, but he quickly put me at ease.
Definitely will use again in the future.
Ida C

This is the second time Moses has worked on my appliances—first was a dryer; this time around was the refrigerator. In both instances, he was prompt, courteous, and very knowledgeable. I highly recommend his expertise and professionalism.

Had a negative experience with this company. Initially we contacted Moses because we had a leak in our washing machine. He came, took a look at it and quoted $212 for repair. After it was done and the part was replaced, another issue appeared. The machine didn’t run the last two parts of the cycle - Rinse and Spin. This was not an issue before. We had Moses come again and see it. He said the problem was the starter switch and will be another $70 to replace. We waited a few more days for it to arrive, then he came, replaced it, the machine still didn’t work. He said that another part has to be replaced in order for it to work and it will be another $75. At this point I was out of my patience and declined this offer. It’s been almost $300 wasted and the machine stopped working completely. While initially it was just a leak. We went and bought a new washing machine for $650. I wish we did this right away.

Very professional Repair gentlement named Moses and professional lady named Elizabeth who answered the phone when I scheduled. The repair guy explained everything to me before the Job Repair and after the Job was done. Will recommend Appliance Smart Repair. Moses also called me 1/2 hour before arriving.

Moses was very professional and efficient with his work. He explained the situation so I knew what the repair required and what my options were. Highly recommended!

Moses first came and was very courteous. Our high end microwave convection oven wasn't working. He charged $300 to test it and concluded that the reason it wasn't working was because it was a 240v unit and we only had the voltage for a 120v unit. So we ordered a new (expensive) unit to install in its place. We then scheduled him to come back to install it. After arriving 3 hours late he then over to do the job. He said it shouldn't take long at all and said he had another appointment in the area if I didnt mind if he did that first and he would be back, I said not problem. He never came back.... I then called and he said it was late and could he come back another day. Again I said no problem and rescheduled. He came back another day, whereby he said he didn't realize exactly what it entailed and needed to come back another day. At which point I basically said never again and hired an electrician to come In and do the job.

When our electrician came in, he tested the voltage and showed us that it was 240v all along and ordering a new unit was totally unnecessary. So we ordered a new expensive unit for nothing and the multiple days home from work was completely useless.

I would never recommend using Moses

The first time Moses came to look at our oven was March 2, we paid half a deposit for him to return the next week once the parts came in. He came back March 8, we paid the second half, then were told the part actually didn’t come in… so our stove was still broken. Now May 13, over two months later, he came back and fixed our stove. We had to call weekly to check in, since we had already paid (our fault for trusting)
And everytime we had an appointment window Moses was late. A half hour to an hour late, after our initial 3 hours window. The receptionist was always helpful and felt bad for us. If you use this company, don’t pay until your stuff is fully done. For two months we called and called and very rarely heard back. We were also told “it’s a good thing we weren’t jerks about it or I wouldn’t have come back to fix it all”
If you can choose a different repair company do, or ask the receptionist for someone other than Moses.