Reviews of local pros in Hackensack, New Jersey

Moses was courteous and professional. He explained our issue to us in a way we could understand and make the best decision for the money. Would definitely use again. And Elizabeth (who answers the phone and schedules the calls) is exceptional!

Moses is incredibly knowledgeable and innovative when it comes to fixing appliances! He has fixed multiple appliances for us, and is always our first call when we are having an issue. Moses is friendly, trustworthy, and most importantly very good at what he does!

Moses did a great job with our washer and dryer!!! Definitely saved us from having to go to the laundry mats and spend forever at those places!
Lisa was great at reaching out and being flexible with us since everyone in the family has to work!

Moses is an excellent appliance technician fixing the problem of my appliance. His calm demeanor and professionalism relieved our stress with having our washer not work. He is an excellent communicator and very reasonable. Will be recommending him to all my friends!

I have worked with Moses in the past and he is a great person and someone that knows his trade. He is communicative, respectful and honest. He never tried to sell me something I didn’t need nor did go back on his word. Highly recommend!! 5 stars!!!

Our washer wasn’t draining water properly so we called Moses to come fix it. Charged us $330 to repair a piece that was supposed to fix the issue. After he replaced the piece the issue persisted. He started a new cycle before leaving and said to call him if it continued to not finish a cycle. Texted him twice, and did not hear back from him. Ultimately had to buy a new washer, so paid $330 for nothing to get fixed. Very unprofessional to me, would not recommend

My fridge broke down on Friday and I was so relieved when I found Moses! He came as fast as he could knowing the urgency of the situation. NOBODY WANTS WARM BEER! He came, did an assessment, and was very professional and affordable compared to the rest of the people that have their own Appliance Repair companies. He stepped out, grabbed a couple things that he needed for the job and fixed it faster than you can say “supercalifragilisticexpialidocious”. I’ll definitely be giving him a call if anything else goes wrong and if you’re reading this…you should too 👌🏼

I did not have a very good experience and would recommend all to proceed with caution and do not expect much. I want to simplify because it went wrong from the beginning and I should have not proceeded but I was vulnerable, had a flood and needed the help.
Quoted $70 for first look ($65 on website) he wanted $90 upon arrival because I had the flood, don't understand that but whatever, I did tell the person I made appt with I had a flood, so i was weary from the get-go,
He did a very quick assessment told my husband we needed a $300 part. Ordered it, came a week later, popped it in and less than 10 minutes told my husband he couldn't fix it, and don't even try, it was too old of a machine, it was a wiring thing maybe? and he doesn't do that. He spent really no time, didn't try, didn't offer suggestions about cost or other parts so WE could decide what WE wanted to do, He left me with a brand new $300 part. What? I called to try to understand exactly what he did and he did NOT return my calls, even after many tries. I wanted to ask about the brand new part, if i could return it or sell it. I left multiple messages that I would try to do it on my own and not involve him and just wanted the packaging and where he bought it. He just did not call back. He also did not leave the packaging for the new part which they normally do. That is what really upset me. I have to assume that perhaps the part was not new? In the face of no call back I can't help but go to the worse place in my mind. He is very unprofessional and I feel he took advantage. There was many ways to handle this and to help and he did none of them. He came to my home with the part over two weeks ago, I waited in hopes he would reach out, I am not a bad person. He never did. Just the call and i would not have written this review. It speaks to his character and integrity. He is either is lazy or just not very good.

To you response, I called you to talk with you and you just did NOT call back and ignored my questions on a $300 part, I would like the receipt and where it was bought, so i can take it up with them. I am happy to sell it back at very reduced price, or at least try. Under NO circumstances should a client not get a call returned. You did not call me back NOT even once. You choose to ignore my calls with questions and my texts. Very unprofessional.

We had a an issue with a refrigerator where food was not kept up to temperature. My fruits and vegetables would not last more than 2-4 days.
Moses came by and made a few suggestions that my husband and I considered. We didn’t feel rushed and were not pushed to make a quick decision. He is not only knowledgeable but was on time, and very professional. I will certainly call again if needed.

I appreciated how Moses quickly responded to our diagnostic with our used gifted GE Adora Series Fridge. He walked us literally step by step with what we needed to do to connect our fridge and even suggested options with some accessories that were needed to have a complete fridge. He also kept in touch to make sure we follow through and was willing to offer a video conference call to make sure that I install the water line which I wanted to do myself. Thank you!

I’m super impressed with Moses for being knowledgeable and explaining the issue with my dish washer and what needed to be done very clearly. I was a bit nervous since it’s my first time having an issue with any of my appliances and I didn’t want to be charged unreasonable prices. Appliance Smart Repair’s pricing was reasonable and economical. I appreciate the professionalism and I’m grateful for the great service given. Thank you for being very kind and helpful!!
I DEFINITELY RECOMMEND APPLIANCE SMART REPAIR!!!

STAY AWAY FROM MOSES! Look at the number of 1 star reviews from other customers. He came to our property to look at our fridge. Told me it's likely a sensor and you seem capable to install on your own. He charged me $75 for a diagnostic fee. He did seem fair at our first meeting and trying to save us money by allowing me to perform the repair on my own. I paid him $75 all he did was open the fridge and give an opinion didn't even use a multi-meter. First red flag he is not competent. I'm an electrician but I know you need to ohm out a suspected defective sensor

After replacing the sensor the fridge stopped working again. I bought the OEM part direct from the manufacturer. Now he refuses to come look at it again after I informed him the diagnosis is wrong. I told him I'll pay him to repair it but he kept saying I need to get paid for another diagnosis. I told him I am paying for a repair not another BS diagnosis. He is not capable of repairing just want to charge for incorrect diagnosis. He is a BS charge for wrong diagnosis unable to repair type of tech. Save your money stay away from this guy that can't repair appliances. He won't give a refund for a diagnosis either even though his diagnosis was wrong. Kept telling me his diagnosis is out of warranty. I don't fully understand how an improper diagnosis falls under a warranty claim. Its humorous to me he calls himself Smart repair but is ultimately incompetent.

As our appliance repair specialist we can always count on Moses to arrive promptly and within the scheduled window. His expertise and efficiency allows him to diagnose an issue before it gets worse, savings us from buying a new appliance. I highly recommend Appliance Smart Repair for their quality of service and reasonable rates.

I recently had the pleasure of using Appliance Smart Repair for a major repair on my dishwasher, and I am thoroughly impressed. From start to finish, the service was exemplary. Scheduling was a breeze with their efficient and friendly staff, who managed to fit me in at a convenient time.

The technician arrived right on time, was incredibly professional, and had a deep knowledge of the appliance. He quickly diagnosed the issue and explained the problem to me in a way in which I could understand 😅. The repair was completed efficiently and effectively, leaving my dishwasher running as good as new.

What I Truly loved and appreciated was their commitment to customer satisfaction. They went above and beyond!!!!! Making sure that all aspects of the job were handled with care, precision, and respect. Their pricing was fair, and there were no hidden costs—just honest, reliable service!! Which is rare to find now a days…

I highly recommend Appliance Smart Repair to anyone in need of appliance repairs. Their expertise, professionalism, and dedication to customer service are second to none. They have earned a loyal customer in me!

Appliance Smart Repair came and repaired my GE microwave, that was giving me problems. They were.very knowledgeable & repaired my appliance the same day. Moses was very courteous & provided extra tips for a longer use of my microwave. I’ll be using them from now on! Great Company!!

Appliance Smart Repair came to repair my GE Washer, not only did Moses fix it fast, but he gave us tips on how to keep our washer working well with premaintenance care! I appreciated that he went above and beyond not only with his expertise but also with his honesty! Definitely recommend him to everyone who needs their appliances repaired!!

I have called on Moses multiple times over the past five years to fix appliances that I wasn't sure we're going to be able to be fixed! He has been absolutely wonderful and has fixed appliances from microwaves, electric stoves to washers and dryers! He is honest in his assessment and reasonable.

Excellent Company very professional, this is a family company and they are very nice people.

Very rude, they do not even let you finish your sentence before they hang up on you. I would stay away from this company.

They came over the weekend on a warranty call, took my $100 deductible and I never heard from them again. Was expecting to get a phone call back the same day in an hour as told. They didn't respond to an email later that night asking what happened with the warranty. Called warranty company a few days later to find the claim was closed due to uncovered part.

We used Fernando for that his name shown on the list of local handyman info shared among Chinese community in Bergan County NJ. Besides electrical repair he also asked for the painting work. We had good impression on him at first as he used his cellphone to play this really loud Mexican music while he was doing his work which made us thought that he must love his life and work. However, the painting he's done in our closet started peeling off the same day; also, the new light installed by him in our bathroom kept flickering later until finally turned off. Since then came the nightmare of contacting him. Texted me that he would come to fix but never showed up nor answered my phone, and wasted my time waiting for him for a larger part of a day. Then one excuse after another until no reply at all.
Based on my experience working with Fernando at least means no warranty of the work he's done at all. I hate to say it, but definitely will not work with him again nor recommend him to anyone.