Appliance Repair reviews in Paramus, New Jersey

Our oven stopped working at a bad time—a week before Thanksgiving. So, we contacted Sears to get someone out to see if the problem was fixable. Conveniently, we were able to book an appointment for the technician to come out the next evening. Though the technician didn’t arrive in the timeframe selected, he still came out to check the oven even though it was late. After running a diagnostic, he found the issue—busted igniter—and was able to replace the part and fix the problem in under an hour. The price was very reasonable as well and we couldn’t have asked for a nicer technician. Juan was both cordial and capable.

So, the timeframe for our appointment was a little off—which can be annoying. But, the issue was fixed in a super timely manner—which is very convenient. And, Thanksgiving isn’t ruined. So, I can’t really knock the service that much, you know?

I’d definitely recommend this service. It’s pretty convenient, especially if you’re in a pinch and you can afford to wait around for a day. I’d say your time and patience are worth it~

My technician was very pleasant. He worked efficiently and made sure his work space was very clean before he left.

Service was great but took 9 hrs for him to get here. Your system doesn't update and sucks. The technician was great after he arrived.

David is very professional and courteous person.

I am very surprised by excessive cost for repair. However, I understand that labor is very costly.

Desmond was wonderful and very knowledgeable . He explained my dryer issues in a way I could understand,gave me tips and cleaned up when he was finished!

Fixed it first time out. Quick turnaround from making the appointment to repair. Pricey, but what isn't these days.

James is incredible. Honestly the only Sears tech I want to come to my house to fix my appliances

The tech arrived 90 minutes from first calling and had an attitude. I was not happy with his personality but his diagnostic was on target.

I found Jim to be knowledgeable, pleasant, and professional. He is definitely an asset of and to, your company.

Robert is a very knowledgeable, clean and courteous repair technician. If I ever need repair in the future I hope they send Robert to my aid. He's more than five stars in my book.

Sears texted me three times that the service was scheduled for Monday 2/16. But the technician arrived on Tuesday 2/17

Nightmare service.,never buy their's plan, it took 3 weeks to fix the refrigerator ,two weeks they made the appointment that technician will come, i waited 8am to 5pm and around 5 pm they massage me that technician is not coming. This is unacceptable and there is no one to talk, to talk with person you have to press option to file a new claim and then you will be able to speak someone.

The technician that arrived and ultimately fixed my stovetop was both courteous and professional. He gets 5 stars. I would rate the Sears Repair communication at a one star level. So much improvement needs to be addressed by them on the scheduling and communication levels.

He was fine.
I think it’s a scam to come here and then telll me it’s almost $600 dollars to fix the dryer.

Had no problem figuring out the problem with the washer. Gave me an estimate and helpful advice on how to fix the problem. Very satisfied with the service.

Technician never called prior to arrival. Then somehow missed us and left and still sent a bill
Second try. He never showed up and claimed he did. Never use these guys.

Technician was great! He was friendly. Diagnosed the problem quickly, had the part with him and replaced the igniter quickly.

Great experience with Robert. He was in and diagnosed it quickly. Repaired it and tested it quickly. Great job. Thank you.

He was very efficient, effective, listened and addressed all my issues and concerns. You are in my warranty network so price was great!

Wonderfully competent and articulate and fast repair professional. Communicative and knew what he was doing. A real pro. Give this man a raise! Thanks.

I wish you will know the price of the part and service coast before the tech gets to your place because the price I was told was ridiculous. It was better to get a new appliance. It’s not the tech’s fault but that is why you do your research and send all needed info first.