Appliance Repair reviews in Paramus, New Jersey

Thank you for 5 star service! The tech Hector was clean, very professional and fixed my dryer. Mary the owner is super nice and gave me a great price! Fantastic communication.

Exceptional Service That Feels Like Home
We recently had an issue with our clothes dryer, and Mary and her team delivered outstanding service from start to finish. Mary was incredibly friendly and attentive, taking the time to gather all the necessary details with genuine care. The technician arrived promptly, diagnosed the problem efficiently, and offered a fair, transparent price to get our dryer back up and running.
What truly stood out was the nostalgic, small-town service—thoughtful, personal, and rare in today’s world. It felt like a throwback to a time when businesses truly valued their customers. If you're in need of appliance repair, I wholeheartedly recommend giving them a call. You won’t be disappointed.

Excellent and honest customer service! Mary helped me diagnose a refrigerator issue over the phone, and sent the technician out right away. Andrew was knowledgeable and friendly, and the parts ended up being covered under a warranty. Definitely recommend!

In everyday life, sometimes things happen to restore and bolster my faith in humanity. By chance, I meet perfect strangers who are living examples of true compassion and human decency. Such was the case when I contacted Mary Walsh, owner of All Bergen Appliance Service in Paramus. Let me explain.

It was after normal business hours on a Sunday evening, and I called All Bergen Appliance Service with a washing machine emergency. Fully expecting to be dropped into voicemail, Mary cheerfully answered the phone. I explained that my sister’s very old Kenmore washing machine has stopped working, with a full tub of water and clothes. What made it an “emergency” was that my sister is bedridden with Multiple Sclerosis requiring around the clock care from a live-in caregiver, and a continuous supply of clean bed linens was a priority due to her medical condition. Despite a full service schedule the following day, Mary assured me that she would do everything humanly possible to get a service tech to my sister’s house sometime Monday morning. Mary kept her word! By 8:30 the following morning, a very friendly and professional technician arrived at her house. He quickly assessed the situation, and determined that a new drive belt was required. Keep in mind this is a VERY old Kenmore, so what are chances the tech would have the correct belt in his truck? The answer was 100% because Mary Walsh knows her business so well! I had given her the Model Number of the Kenmore the night before, and she made absolutely certain that the tech had the belt when he left their office that morning. It was the only belt they had in stock for this very old machine. Between expediting scheduling for the repair AND insuring that the tech had the required part in his truck, this is a beautiful example of the care, compassion and attention to detail for “taking care of business”. Mary could have not answered the phone after hours, letting it just drop into voicemail. She could have not expedited the repair and just put me the normal repair queue. She could have not taken the time to insure the tech had the belt on the truck (even not knowing if this would resolve the issue). But she did all of these things! Bottom line, the belt did resolve the issue. And I can wholeheartedly recommend All Bergen Appliance Service. From the owner, right on down the chain to the tech who masterfully repaired this old relic of a washing machine. This is the kind of customer service and care which is so hard to find these days. THANK YOU Mary; THANK YOU All Bergen Appliance Service!

My elderly mom's refrigerator was not working properly at the absolute worst time of the year, Christmas week. I was concerned about getting service for her in a timely manner; I need not have worried. All Bergen Appliance were concerned about her welfare and got someone out right away. The Customer Service was top notch! She had another visit less than a week later, as we had to wait for the part to come in. Unfortunately, the problem turned out to be bigger than expected, but All Bergen made things right. We so appreciated their kindness and diligence, it really instills confidence that you are in good hands. Thank you again for your excellent service!

All Star Alliance Service was amazing. Such sweet, kind, and dedicated customer service. I was honestly impressed with how much knowledge and experience they have — you can tell they really know what they’re doing. I will definitely use them again and again. Highly recommend. People make a huge difference, especially when it comes to service. If you’re thinking about it and haven’t decided yet, don’t wait — you won’t be disappointed.

I called and was able to get help with my stove right away! Mary was really helpful and understanding of the problem and worked hard to get me a great price and get my issue resolved before I had family coming to visit! I will say that the first person I spoke to was less friendly, but I was able to get the help I needed and when I spoke to Mary I was very pleased. Thanks All Bergen!

All Bergen Appliance is extraordinary. Flo and Mary are the best. I had an issue with my Kitchenaid dishwasher broken door handle and cold called them. Besides getting me set up for a next day service--thank you Flo--Mary spoke to me about the needed repairs. After texting a picture of the problem to Mary, and and then Mary reviewing it and sending me a schematic of the door and handle, she reasoned and explained to me what she felt was the problem and a way to fix it. It worked and I am grateful and thankful to Mary and Flo and All Bergen Appliance. I got lucky that my repair was fixable without a service visit. Most repairs will require a service visit, and I get it. What All Bergen Appliance showed me is that they care for their customers and potential customers. It would have been easy for them to show up tomorrow and collect their fees. However customer relations appears to be number one for All Bergen. If this is what they did for me, a potential customer, then don't think twice. For yout appliance repairs and service, call All Bergen Appliance. Thank you Flo and Mary. Craig

All Bergen Appliance is a lifesaver. My washing machine broke at the last minute, and I needed it repaired urgently. They didn’t hesitate and showed up the same day. The washer is now working like new. Excellent customer service, highly recommended!

I had an excellent experience with All Bergen Appliance. The owner was extremely helpful and spent a great deal of time with me trying to track down the correct repair part for my Samsung dishwasher. After striking out at a couple of other places, it was such a relief to find someone who truly cared about helping.

She went above and beyond, patiently explaining everything and even finding me two different repair options. It’s rare these days to come across customer service like this. I would absolutely recommend All Bergen Appliance to anyone in need of appliance parts or assistance.