Home Services reviews in Scotch Plains, New Jersey

JD and his crew just completed a front and back yard landscaping job. From the initial walkthrough and reasonable quote to the last piece of mulch, he and his team were professional and great to work with. They redid our landscaping, providing us an initial design and made changes as they went along to ensure we were happy with the finished product. Would strongly recommend JD Organics for your next landscaping project.

JD Organic is the best lawn care service that we have used. They do a wonderful job with lawn maintenance and snow removal. Also, John responds very quickly if you have a question or concern. Highly recommend!

I have been using JD Organics since last year and found them very professional and organized. They managed my lawn and did a fantastic job everytime. The owner John is a young and energetic boy and works very hard to satisfy his customers. I highly recommend JD Organics for all your landscape needs!!

John and his crew are AWESOME. At our old home we had nothing but problems with Landscapers and ultimately ended up doing all the work ourselves. So happy we found JD Organic at our new home. These guys are prompt. They are very careful with our property. John is insanely responsive when you email him. And they do really nice work. It's also very nice to know they use Organic NonToxic materials as we are a very earth and health conscious family. Highly recommended.

UPDATE 6/5/23: John sent a check to cover the damages made.

UPDATE 5/28/23: John reached out to me shortly after I posted my original review a month ago. And ever since, I’ve been playing this cat and mouse game where he scheduled to plant the vines, only to reschedule three time, first blaming it on “delays in one of his jobs”, followed by blaming it on the nursery supply delays twice. Once again, he’s failed to meet the expectations he set for me and not taking any accountability by placing blame on others. We’ve once again rescheduled for a future date TBD. This is his last chance. It’s pathetic that I have to keep him accountable by maintaining my critical review on Google, as it’s the only way he’ll pay any attention. I’ll update my review should anything new come up…

ORIGINAL REVIEW:

I used JD in 2023 for lawn maintenance and spring/fall clean-up and was very disappointed in not just their quality of service but also customer service. Things to note:

1. The landscaping crew destroyed the decorative vines in the front of my lawn to the point where 80% of the area that the vines used to occupy is bare. I brought this issue to John’s attention. He sent his colleague Joseph to assess the damages to which he acknowledged and said they’d circle back with a resolution. After weeks of following up, no resolution came to light.

2. The landscaping crew damaged one of the light fixtures in my backyard. This was also brought to John’s attention. No resolution.

3. The landscaping crew destroyed my Japanese maple tree saplings. And just like the above mentioned issue, John was made aware and no resolution came to light.

Fast forward to winter 2024. I sent a notice to John & JD ceasing services and again noting my displeasure in their customer service because of the issues above. And once again he offered to rectify the situation. Again, nothing came of it. Then in March he sends his crew to perform spring clean up and lawn maintenance, followed by sending me an invoice. I promptly followed up noting my notice to terminate his services and said I wouldn’t be paying the invoice.

YMMV, but he and the way his business is run is, among other things, very disorganized and not customer service friendly.

If he/JD decide to reach out to me offline, please note - they had better offer a tangible offer to resolve this issue. I’ll update my review if/when I hear back from JD. Cheers.

We hired their services for a tree and did not have a good experience. On the delivery itself we told them that tree doesn’t look healthy but they insisted it would flourish. That tree was dead to begin to with and did not blossom, even three years later, bad experience.

We use JD Landscape for our weekly lawn maintenance and seasonal landscaping needs. The company owner is great and seems to truly care about his customers, which is greatly appreciated. They have a payment portal that is easy to use and transparent about services and dates. Their level of customer service is five stars and so is their landscaping.

John did a nice job figuring out the right plants with us based on the look we wanted, made great recommendations. They came in to edge and clean up a few hundred feet of mulch beds and put in new plants and mulch for us. Came out even nicer than I expected.

I've been getting Firewood delivered to Bridgewater for years from this company. The quality of the firewood is excellent and the price quite reasonable.

Good

Courteous and honest estimate and advice.

Always on time when the snow comes

Good prices if you're looking for Landscaping Materials.

Have been using Santos for the past 3 year. They do a wonderful job and my lawn always looks great!

They did a beautiful job! Very professional, quick response. Landscaping looks great!

They leave garbage in neighbor's yard and street also cuts lawns very low which is not good for the lawn growth

I called on a Monday to get an estimate for landscaping work. Matt said they could come out the next day, Tuesday. No call no show on Tuesday. Matt calls me to apologize on Wednesday and says he made mistake and put it on schedule for Thursday. I said okay come on Thursday but he then stated he can’t on Thursday but can come on Friday. Don’t compound a mistake with yet another lie. If it’s on schedule for Thursday why can’t they come? But I agree to Friday and guess what…no call no show! Needless to say they are very unprofessional.