HVAC reviews in Union, New Jersey

This company set a new standard for customer service. Excellent work from Kay and his team, including Luis, Daniel, and others, who genuinely care about clients. Their dedication is evident in every interaction.

I scheduled a maintenance appointment on a weekend, but got no call or show up. They claimed it was because I wasn't on their schedule, forcing me to reschedule and take an extra day off work. When the technician finally arrived, the initial quote of $225 turned out to be for just the furnace - not including air conditioning services. The price was higher due to my oil furnace type, which apparently costs more than other models. They also charged extra for soot removal without mentioning it in the original quote. Given these extras, I won't be using them again.

We were previously satisfied with Kay's HVAC replacement service. This time, Huang provided exceptional explanations on our baseboard heating system, covering its zones and answering all our queries in detail. His thoroughness and knowledge impressed us, leading us to choose this company again and endorse it to others.

I've relied on Kay's for three installations now, consistently receiving top-notch service every time. Their staff is always courteous and keep me informed about the work process. This is the third company I've trusted with my needs, and I'm glad I found them when I moved in - I look forward to a long-term partnership.

We were impressed with the prompt response to our issue. A leak in one of our pipes became apparent last night, prompting us to contact them for assistance. They quickly dispatched a skilled technician who arrived the following day to make the necessary repairs.

Called for assistance and the representative was polite and kept me updated throughout the call. Juan, who showed up, demonstrated exceptional professionalism and took the time to explain the boiler system in detail. He provided great service and made for a positive experience overall.

I recently had my steam boiler malfunction and Kay's Affordable HVAC was top-notch from start to finish. The technician arrived promptly and efficiently diagnosed the issue, getting it fixed quickly and effectively. It's a rare find in today's market for reliable and knowledgeable service providers. I wholeheartedly endorse them for any heating or boiler needs - they truly live up to their name.

Prompt and professional service was provided by the technicians who arrived on schedule and delivered high-quality installation work for both the heater and air conditioning units. Pricing was fair and the overall experience was very positive, earning a strong recommendation.

A decent experience with this home services business. Unlike previous companies, they were able to diagnose the issue quickly with an older boiler. Another firm had given up on fixing pipes that were supposedly frozen, but these guys didn't need 2k for parts - their quote was more reasonable. Overall, I'm pleased with their response and work.

We hired Kay's for our ducted ceiling system and ceiling cassette units back in June 2020. We'd been stuck with window ACs and steam heating, which these new units are replacing. The tech, Kashawn Dixon, gave me some solid advice that helped us choose the right setup for our 10-room apartment - it's not an easy layout to work with. I was a bit skeptical at first, but after getting the units installed in two other rooms, we were happy to see they started working smoothly. Although there was a minor tweak needed due to the unique layout, the installers did a great job. A year later, we made some adjustments, again thanks to the team's expertise. Going with Kay's for our HVAC needs turned out to be a good call - their friendly staff offer excellent after-sales support and were willing to help us navigate any questions or issues that arose, especially since ceiling cassettes are still a relatively new product.

I had a critical AC issue on one of the hottest days, but Kay's team arrived within hours and identified a faulty compressor as the culprit. They swiftly ordered a replacement part and got it installed in just two days - impressive considering the circumstances.

The team impressed me with their professionalism, punctuality, and expertise. I'd highly recommend them to anyone in need of reliable home services.

For my second experience, Kay's team quickly diagnosed an HVAC and furnace replacement issue for another unit. While major repairs can be a hassle, Kay provided a fair quote and his crew (led by Luis) worked efficiently with minimal disruption. They completed the installation in 2 days and left everything spotless - a testament to their professionalism. I'm thoroughly satisfied with the service and look forward to maintaining my systems with them in the future.

The technician who came out today was a huge improvement over the previous one. Unlike the other guy, Juan didn't just jump to conclusions or waste my time with unnecessary repairs.

He took a methodical approach, carefully inspecting the venting system and identifying two major problems that had gone unnoticed before: water was collecting inside the exhaust pipe, and the caps were installed incorrectly. The exhaust outlet had even been capped off.

Juan fixed these issues and the furnace started working like new again. I appreciate his attention to detail, honesty, and genuine expertise. He saved me a lot of hassle and cost. This company does things right and I'll definitely be calling them again for any future HVAC problems.

This customer had an outstanding experience with Daniel's HVAC services. The level of professionalism, knowledge, and attention to detail was impressive from the start. Daniel quickly identified the issue and explained it clearly, while fixing the problem with precision.

What stands out is Daniel's integrity - he doesn't sacrifice quality for a quick profit, and his commitment to doing things right shines through. He showed up on time, worked efficiently, and ensured everything was tidy before leaving.

The result? My heating system is now working better than ever. I'm thoroughly impressed with the quality of work and can confidently say Daniel excels in his field. If you're looking for a reliable HVAC specialist who delivers exceptional results, look no further. Daniel is the one to call - a true expert in his craft.

As new homeowners, we were caught off guard when our heat went out, sending us into a panic. Initially, we relied on another service provider who informed us that we needed a new unit. We sought a second opinion, and I'm relieved we did.

The technician, Daniel, was extremely helpful and knowledgeable. He accurately diagnosed the issue as a blown fuse and faulty limit switch, not the inducer. He took his time to address our concerns, providing clear explanations and never rushing us. His honesty and professionalism impressed us significantly. We're grateful for his service and will definitely be using this company again.

I'd highly suggest using Kay's Affordable HVAC contractor if you want a hassle-free experience with your heating and cooling system. From start to finish, my interaction was seamless and trouble-free. I initially contacted several contractors to get an estimate, but unfortunately, most of them were pushy and focused on making a high-priced sale rather than meeting my needs.

In contrast, Kay's team exceeded my expectations in every way. The staff, including the owner, receptionist, and technicians, were all courteous, efficient, and knowledgeable. They presented me with a solution for my 100k BTU unit, which had been shutting down due to overheating issues at regular intervals. What impressed me most was that they rectified an installation botched by another contractor.

Kay's team took the time to explain every step of the repair process and provided a detailed contract outlining all work done and costs involved. On December 30th and 31st, they worked diligently to complete the job and cleaned up afterwards. Since then, my heating system has been working flawlessly, and I've enjoyed a warm and cozy home without any issues.

We got heat on Christmas Eve thanks to Kay's affordable HVAC, and I'm grateful for the experience. Daniel stood out as extremely professional and genuinely cared about treating his customers like they were part of his own family. Our boiler suddenly broke, and after a diagnosis, it was clear the issue couldn't be fixed by the scheduled install. With our scheduled call on Christmas Eve, the person who was supposed to do the installation cancelled, leaving us without a solution. Daniel, who usually focuses on routine maintenance now, took matters into his own hands, ensuring we wouldn't be left without heat during the holidays. He and Kay worked tirelessly throughout the day until our heat was working again. A female employee also played a crucial role in the process, providing helpful assistance. With a newborn baby at home, it was essential that our heating system was fixed ASAP. Thankfully, Daniel's team took the situation seriously and collaborated with us to get the job done promptly.

I've been using Kay's Affordable HVAC for my new heating and air conditioning system, and from the initial consultation with Kay himself, I got a good sense of his professionalism. He was knowledgeable about his work and offered a competitive price that stood out among other quotes. Before the installation began, he walked me through every step of the process, putting my mind at ease.

When the technicians arrived on site, they were prompt and took extra care to protect my property. Louis and Jose were particularly impressive - they were courteous, explained their work clearly, and ensured everything was done correctly from the start. I was thoroughly satisfied with their work ethic, attention to detail, and cleanliness.

Once the installation was complete, Kay's team took the time to teach me how to use the new system and answered all my questions. When they finished, they left my basement spotless, a testament to their professionalism. If you're in the market for an HVAC company, I highly recommend giving Kay's Affordable HVAC a try.

Daniel's visit was spot on - he knew his stuff and did a thorough job. He broke down complex info into easy-to-understand terms and made sure everything was working right before leaving. That's why I'm glad I found a decent HVAC company that doesn't mess around.

Kay's Affordable HVAC&R exceeded our expectations from start to finish. They installed a 2-zone mini split system in our 2nd floor bedrooms, transforming the space completely. The installer, Luis, was outstanding. He arrived promptly, demonstrated expertise, and maintained a tidy workspace throughout the installation process. His professionalism and attention to detail were impressive.

The final result is exactly as expected: the bedrooms are now comfortable, and the system functions flawlessly. We appreciate fair pricing, excellent communication, and exceptional work quality. If you're considering hiring Kay's Affordable HVAC&R, don't miss the opportunity to get Luis on your job – he's a standout installer.

Luis and his team delivered top-notch service, showcasing expert professionalism and thorough understanding of their work. Post-completion, Luis took the time to break down what they did, demonstrating his expertise. I'm confident in recommending Kay's services to anyone seeking reliable work.

This technician exceeded my expectations - showing up on time is a rare trait these days. Daniel was courteous, professional, and took the time to explain what he was doing, which I appreciated. It's clear he takes pride in his work and values customer satisfaction. His service was top-notch and I would highly recommend him to anyone looking for reliable HVAC help.