Appliance Repair reviews in Wayne, New Jersey

Called for repair of our oven. Had good performance last 3 times we have used them. This time got a date 4 days off at 5:30 pm. No show. Said she thought it was for the next nite then stated she had no record of our call. Then rescheduled for the next nite. Called and confirmed. No show. Then stated she thought it was for the following nite again. AVOID.

I was very pleased with Bill’s appliance service yesterday. They came and fixed my refrigerator! They were very professional and knew what they were doing! They were in and out of the house which I liked. Everything is working as I expected. Thank you, Bill suppliance for your service and competency.

We called this company twice. The first time was great. Technician came out right away and repaired our refrigerator expertly and at a reasonable price. The second time we had to call 3 times and although twice promised a repair time, we received NO service and no phone call to say why tech was a no show. That equals a NO, thank you.

Terrible experience. Came to my house and was asking my daughter what was wrong with the dryer (isn’t that his job?)… just turn it on and see what’s wrong. Then he couldn’t find the model number and told us to get it for him. THEN he wanted to charge us $450 to change the broken belt saying “it’s very labor intensive”. It literally took my hubby 20 minutes to do it and so NOT labor intensive! Easy to do. He got away with $100 of my money to come out to the house to do NOTHING! Had this done a few years back for less than $150 by someone else! Don’t call this guy!

II called this company to check and repair a fridge that was not cooling. The repair man was prompt, gave me a fair price, and stated the office would order the part that day. The next day, Friday, the office called me asking for the model number so they could order the part. The following Tuesday the office called me saying that "due to COVID" prices have gone up and added an additional $200 to the estimate, seeming that they did not order the part like they stated they did already. They stated that the price of the motor was at minimum $500. I decided to look on my own for the part in question and found the original factory part for $80. The company seems that they're only in it to make money off people. I'll fix the fridge myself.

I love Bill's Appliance Service! They fixed my problem the first time out. My washer wasn't spinning or draining correctly. They came out on time as planned and relieved us of our headache. Kudos! The woman on the phone was very polite and helped schedule my appointment with no issues! Thank you so much, and hopefully, I won't need service again, but if I do, Bill's is my go-to!

Our Fridge was not staying cold. The door switch was broken and I called Bills to have it fixed. Cynthia sent out repair guy Dave who told me "The switch is not the issue. That just turns the light on and off." He says my issue is the defrost system needs to be replaced. $645 for repairs. One month goes by and the same situation occurs. Call Cynthia again. She says Dave no longer works for her. And she'll let me know when she can get someone else to come look at it. After multiple phone calls and multiple months another service man, Carlos comes out. Of course it was just enough time for the original work warranty to be expired. So Carlos wants $225 to install the switch that has been broken the whole time. I googled the part number and it's a $7 part which I ordered and fixed myself. Stay away you've been warned

I highly recommend Bill's Appliance Service based on my recent positive experience with them repairing my dryer. The scheduling process was smooth, and the technician was professional and knowledgeable.

They efficiently diagnosed the issue, explained the solution, and completed the repair in a timely manner. My dryer has been working well ever since.

As a repeat customer, I can attest to the consistently good service and quality workmanship provided by Bill's Appliance Service. Their dedication to customer satisfaction is clear. If you're looking for reliable service from a dependable team, Bill's Appliance Service is a great choice. They've earned a well-deserved 5-star rating from me!

From start to finish this was a good experience. I called about our fridge not staying cold. I scheduled a date so they could come and take a look. On the scheduled date, he was on time and inspected the fridge. Thirty minutes after he left, I received a call with an estimate. I agreed. They ordered the part and he came and installed it. It's been working fine since then. I feel they were professional, knowledgeable and courteous. I would use them again.

They keep harassing us to take down the review, the review is covered by the FTC. IM very concerned that they will not leave us alone to the point where we need to file a complaint and also engage a lawyer

*********AVOID AT ALL COST********

UPDATE: We discovered they broke the motherboard on the washing machine from another company. They denied the issue and just offered to give us the $100 back. They went into a tailspin on the phone and didn't offer any reconciliation. Our intention now is to take them to Small claims court as the mother board is $700 cost. I would NOT use this company. In fact they got us confused with another customer complaint while we were on the phone. This doesn't seem like an Isolated incident.

The beginning-----------
Similar to other experiences that people have with them, they came out to service the machine, they opened it up and broke the mother board and tripped the circuit breakers in the house - how do you do that? Collected $100 and told us to buy a new machine. I WOULD AVOID THIS SERVICE AT ALL COST they are a complete rip off. Guy barely spoke English as well.

Highly recommended. The service was fast, courteous, and fairly priced. Bill Appliances is the real deal.

Incredible job! Adrian was a miracle worker helping with our ancient stove. He helped us find a nearly impossible part and fixed it in a flash. We are super grateful.

We have a 25-year-old, 48-inch dual fuel Viking range and oven, and recently ran into an issue with the self-clean function on the smaller oven. It produced a burning smell and smoke—as if something like paper had caught fire inside. Knowing this wasn’t a simple fix, we called Handler, hoping for an expert technician who could get to the bottom of it.

Enter Sam. After a careful and methodical inspection (including dismantling much of the range), he found the culprit: a mouse—or maybe a whole family of them—had been snacking on nuts inside the walls of our oven. The leftover shells had scattered throughout the interior and ignited during the cleaning cycle.

Sam was incredibly patient while I cleaned the removed panels and vacuumed out the mess. Thanks to his help and some serious elbow grease, our Viking now looks and functions like new. Though we always kept the exterior clean, we never realized how much damage field mice could do behind the scenes. We’ve since sealed off any potential entry points around pipes and walls, and fingers crossed—we’ll have this range for many more years.

One standout part of the service was how Sam moved the massive range with ease using an Air Lifter. This clever tool creates a cushion of air under the appliance, letting it "float" just above the floor—like a mini hovercraft! It protected both our floors and the oven, making it much easier to access the back for repairs and cleaning.

Sam even waited while I did a deep clean and pitched in with tools to help reach tough spots. We’re so grateful to Handler for their expertise and care. We feel safer now knowing we tackled the source of the smoke and can keep enjoying this well-built appliance.

Thank you guys for fixing our stove knob. I was excited to use the burner last night. Great work and thank you for showing up so quickly to fix this. I would use you again and i highly recommend you.

Excellent experience. We’ve used Handler for a refrigerator, a dishwasher and most recently, Adrian was out to repair our hood over our stove and he was great. They are prompt, knowledgeable and pleasant to deal with. Communication is always clear.
I wouldn’t hesitate to call them again.

Carlos was awesome. He was patient,
Explained the issues and how to ensure they don’t occur moving forward. Highly recommend.

Highly recommend Handler Applicance, booking the appointment was easy and fast. The technician, Judah L was
professional, courteous and very efficient. He took care of my
dryer problem quickly.

I liked how this Service Repair Company kept me in the loop the whole time. They make you feel like they really care about their customers from the courteous phone interactions to the text messages, letting you know when the Tech will arrive for your appointment.They give you a text tracker on your phone to let you know just how far out the Tech is from coming to you. They also called me to let me know that the Tech will be at my house in the next 15 minutes. I also like the one year warranty they give you for the repair! I'd recommend Handler Appliance!

Carlos was excellent. He diagnosed the problem almost immediately, found the parts necessary to repair the switch and conveyed assurance that the appliance would be fixed timely. This is the first time that we've used Handler and they will be our " go to" if we require appliance repair in the future!

Handler Appliance was easy to reach by phone and was able to come within a reasonable time period for a non-emergency (2 days). Samuel was friendly and informative and did a great job at quickly replacing a broken part on our front-load washer. Thanks for the excellent service!

Adrian, came by to repair a leak in our washer. He checked every possible issue and finally crawled into a crwl space in the back to find the problem.
He refused to give up until he found the problem.
Gtreat worker, great company.