Reviews of local pros in Wayne, New Jersey

1 year warranty for parts and labor but they charge a service fee to come look at the equipment if their work fails, huh?

No show, no call. Called service, rescheduled for next day. Called next day to be sure arrival...told "took the night Off." Cancelled!!!!

Refrigerator call. Repairman did very little. Said if it didn't work I would have to call LG. I specifically asked for an LG repairman. Sorry I paid them anything. Never call this company.

Terrible...They cancellled. However, when I made the appointment, I got the impression that they didn't want my business so I was not surptised when they cancelled.

They cancelled twice on me. Poor reliability to count on them to come to my home. Will not trust their service.

Reliable appliance repair services. Used them several times and all have been good experiences. Repairs have been for washing machine and dryer. They do repairs for refrigerators, freezers, ice makers etc.

Called on Friday, they said that they would call back in morning at 11. I had to call them at 2pm.They called back at 4 pm. The repair person freedyup
And would be there by 6pm. NO ONE SHOWED UP AND THEY EVER CALLED!.
Don't waste your time with these clowns!!!!!

Called this company and made an appointment.. Two hours before they were supposed to show they rescheduled.. not a problem. They day of the new appointment no one showed up or called. Extremely unprofessional. Don't use this company!!

Service representative called me back to let me know the repair man would accept the call. They called me to let me know he was on his way. The repair man was professional courteous and knowledgeable. It was a pleasure to deal with bills appliance repair.

Carlos, the technician showed up on time, very polite and highly skilled, he figured out right away the issue with my dryer, he ordered the replacement parts on the spot and came back two days later with the parts in hand and did the repair, awesome job, very happy and satisfied with the service, thank you very much!

This company is very poor at keeping appointments. Worse yet is they don’t give you the courtesy of a phone call to tell you they’re not coming. You have to call them the next day and re-schedule. They’re not even apologetic about not showing or not calling. Don’t waste your time making the first appointment because I could almost guarantee it won’t be your only appointment!!

Worst experience I’ve ever had. They didn’t show for 3 different appointments and when they did the guy was rude and told me my 5 year old refrigerator was junk and not worth fixing. He barely looked at it and charged me $90 without any diagnosis. Don’t call these people they are just in it for the $90. They are crooks!

Bill’s appliance came out to fix my refrigerator and they did a wonderful job! It didn’t take him long either !They are very professional and they know what they’re doing! I would definitely recommend them! Excellent!!

Did not even look at error code showing on LG refrigerator. Trashed LG appliances, even though LG gave us this repair facility as a recommendation. Did not attempt to diagnose the problem - just went straight to recommending the most expensive possible repair. Also rude & dismissive. Can't give enough reasons I was dissatisfied with this service call. Agree with all the recent negative reviews, especially the one about only in it for the $90.

Called for repair of our oven. Had good performance last 3 times we have used them. This time got a date 4 days off at 5:30 pm. No show. Said she thought it was for the next nite then stated she had no record of our call. Then rescheduled for the next nite. Called and confirmed. No show. Then stated she thought it was for the following nite again. AVOID.

I was very pleased with Bill’s appliance service yesterday. They came and fixed my refrigerator! They were very professional and knew what they were doing! They were in and out of the house which I liked. Everything is working as I expected. Thank you, Bill suppliance for your service and competency.

We called this company twice. The first time was great. Technician came out right away and repaired our refrigerator expertly and at a reasonable price. The second time we had to call 3 times and although twice promised a repair time, we received NO service and no phone call to say why tech was a no show. That equals a NO, thank you.

Terrible experience. Came to my house and was asking my daughter what was wrong with the dryer (isn’t that his job?)… just turn it on and see what’s wrong. Then he couldn’t find the model number and told us to get it for him. THEN he wanted to charge us $450 to change the broken belt saying “it’s very labor intensive”. It literally took my hubby 20 minutes to do it and so NOT labor intensive! Easy to do. He got away with $100 of my money to come out to the house to do NOTHING! Had this done a few years back for less than $150 by someone else! Don’t call this guy!

II called this company to check and repair a fridge that was not cooling. The repair man was prompt, gave me a fair price, and stated the office would order the part that day. The next day, Friday, the office called me asking for the model number so they could order the part. The following Tuesday the office called me saying that "due to COVID" prices have gone up and added an additional $200 to the estimate, seeming that they did not order the part like they stated they did already. They stated that the price of the motor was at minimum $500. I decided to look on my own for the part in question and found the original factory part for $80. The company seems that they're only in it to make money off people. I'll fix the fridge myself.

I love Bill's Appliance Service! They fixed my problem the first time out. My washer wasn't spinning or draining correctly. They came out on time as planned and relieved us of our headache. Kudos! The woman on the phone was very polite and helped schedule my appointment with no issues! Thank you so much, and hopefully, I won't need service again, but if I do, Bill's is my go-to!

Our Fridge was not staying cold. The door switch was broken and I called Bills to have it fixed. Cynthia sent out repair guy Dave who told me "The switch is not the issue. That just turns the light on and off." He says my issue is the defrost system needs to be replaced. $645 for repairs. One month goes by and the same situation occurs. Call Cynthia again. She says Dave no longer works for her. And she'll let me know when she can get someone else to come look at it. After multiple phone calls and multiple months another service man, Carlos comes out. Of course it was just enough time for the original work warranty to be expired. So Carlos wants $225 to install the switch that has been broken the whole time. I googled the part number and it's a $7 part which I ordered and fixed myself. Stay away you've been warned