Appliance Repair reviews in West Caldwell, New Jersey

I found the technician sent to service our kitchen range to be polite, knowledgeable and professional.
The appointment process was extremely poor, wasteful and quiet frankly a bait and switch deceptive business practice. As a result, I would never recommend Dan Marc.
My experience was: I called to schedule a maintenance service which included minor repairs. The appointment was made but no history/background was requested by DM. The identity of the appliance to be serviced was not requested.
At the service visit and after less then five minutes, the technician told me the parts needed for the repair were out of production and please pay the service fee of $160.00.
In my opinion, this appointment and the related fee could have been avoided at the point where I requested an appointment by the scheduler asking simple background questions.
Additionally when I raised this with a DM supervisor I was told tough luck, all they do is schedule and I should have known what the availability of replacement parts were. (This is my parapharazing.)
I feel the appointment process is deficient as it relates to the consumer yet profitable to DM when it ends up DM does not provide the service requested.
In fact, the technician stated I may have better luck if I contacted BC Richards(splng?).
I feel that DM is offering a deceptive/illusory service by offering a service they represent they are able to provide without any knowledge of the device to be serviced and attaching a significant mandatory fee to the promised service.
As a result of my experience, I reached out to Richards and will never refer DM to others.
Thank you. Paul

Absolutely the best experience with a service provider ever! Keith arrived when he said he would, fixed my washer, and cleaned up when he was done....it was as If he was never there! He waa polite and professional, and he explained everything he did. I will recommend DanMarc and especially Keith to everyone I know!

My KitchenAid Superba wall oven (2003 model) needed a new glass insert for the oven door as the glass had split as a result of wiping up a spill with a wet sponge while the oven door was still very warm. Using online sources I was led to Dan Marc Appliance. I called the telephone number given and was greeted by a customer service person who listened to my problem and immediately started on a plan to get the oven door fixed. The glass needed to be ordered by Dan Marc from one distributor and after the delivery to my home then the Dan Marc service would install the glass. It turned out upon delivery that the glass was broken- installation had been scheduled for the next day.I called Dan Marc to explain what happened and spoke to Theresa who was amazing in handling the situation. “Just give me a few minutes,” she said, “I’ll get this done faster than having to wait for a separate glass delivery!” And so Theresa was able to get the glass to Dan Marc service people and therefore the Dan Marc service person arrived with the glass to install just a few days after I had spoken to the wonderful Theresa!
Customer service at this level of concern and effort is a rarity these days.This company, Dan Marc, is top level, top notch excellent! Reliable, great integrity, and true concern for the customer. And once again, thank you Theresa!
S.Wielstein, Scarsdale, NY

This company was sent out to me by Whirlpool. They told me this sound coming from my washing machine is normal and not to worry. However I feel that anybody with half a brain couldnt believe this.
In addition after leaving and pulling away from my house , they came back knocked and entered without anybody letting them in. They proceeded to tell my babysitter that they forgot to check something that was never an issue to begin with. I'm completely sketched out and angered that Whirlpool would send this company into my house.

I even tried calling the company and letting them know of what happened and the first thing I'm greeted with on the phone is coughing. I then hung up .. No more

Company is absolutely the best. Communication on key and worked around our schedules. Work done on my washer was stuff I could of easily done but since it was new went theough process of warranty and boy did they knock off one project off my huge list lol. Warranty covered for pricing and labor. Jim was very professional.

Got dryer fixed somewhat timely. I don't think Whirlpool shared enough detail to the repair company because I already partially diagnosed that it wasn't the thermal fuse (because I am a right-to-repair kind of guy) and knew it was probably the heating element. The tech arrived and I had to explain everything again and therefore they couldn't preemptively have the heating element on hand. It took an extra week to get the heating element.

On the return visit the time window was 11 to 2 and they arrived slightly after 2 to START the work. Many more lost hours at work than I wanted to spend to the point doing the repair myself would have been more cost effective with lost wages. I know not everyone is capable of making that choice, but I was under the assumption that the estimate would be the window of when work would be done, not an arrival time. I had to call them to get an update on timeline, where if they could have identified a delay earlier I could have made better use of my time.

Service technician was polite and knowledgeable. Made good efforts to keep my house clean during the visits. Price of repair was paid through Whirlpool customer service, so I won't discuss repair price with the company's review.

I requested a service call because my clothes are coming out dirtier then when they went in. The service rep was not helpful. He spoke to Maytag on the phone, told me what they said, then left. I asked for something in writing, outlining what we discussed. He said I would get an email from his office, except in the email I received a blank invoice. I spoke to the office who said I needed to get any information about the service call from Maytag.

My service was completed super fast , the technician really knew what he was doing when repairing the loud noises coming from my dryer . I could not be any more appreciative of his work. The motor was replaced in less than 15 minutes and he was on his way. My dryer was under warranty so I did not pay anything for the service . Thank you so much !