Home Services reviews in Wyckoff, New Jersey

I am beyond happy with Service Bros. They washed every single window inside and outside of my home. Windows are SPARKLING! They cleaned all our backed up gutters and power washed my front and back pavers. They gave me an estimate and stuck with it. No hidden fees. I would highly recommend this company, actually already have to 3 of my friends. Keep up the excellent work!!
Meredith

Sloppy and expensive. They closed my pool last year and left the filter full of DE. Then they showed up this year and loaded the filthy filter with another bag of DE. It of course blew out all over the pool and I’m still cleaning up the mess. They didn’t fill up the chlorinator with tablets, just put in a few and left the rest for me to do. They didn’t set up the vacuum, they dumped the cover pump and bag of plugs in a pile next to the pool and hurried away. In and out in 25 minutes. Most expensive shop in town and they are just not focused on quality. I left a message for Darren letting him know there was an issue and I heard nothing back, so I’m leaving this review. Will be exploring other options in the future.

I would not recommend this company to anyone. Last year they closed our pool for the first time - this year when they opened it, it needed several cleanings, which of course we were charged for, to get it right. First time that ever happened to us in 20 years. Problems with the heater during the summer all of a sudden too. Biggest disappointment was when I called them to close the pool. The day I called they immediately charged the FULL amount on my credit card. Two weeks later I still had not heard from them about a date. I finally called them when I noticed the charge on my credit card. I specifically told them that I wanted to be home when they came to close the pool, as I do not like anyone on the property when no one is here, additionally, I like to make sure they are doing what they are supposed to be doing. Darren called early Monday morning and asked about coming - my husband told him that he was going to check with me to make sure I would be home and we would call him back in 15 minutes. Ten minutes later we tried to call them but got only a recording saying the office was closed for the holiday. Called back again and got the same message. Darren never called us back. I finally got a hold of him later in the day and after several conversations he finally said that they would be there on Tuesday (today). I explained to him that I had to leave my house by noon to go to work. He called me back and left a message on my answering machine that they would be here early am and be all done by noon. They finally showed up at 11:20 and when I told the guys that they were supposed to be here at 8:30 I guess they thought that was funny. I asked them to leave and told them to have Darren call me. Ten minutes later Darren called with more excuses and I told him I wanted my money back since they charged my card for a service that they had not performed. This company is very unprofessional and unreliable. They do not call you back and once they have your money in advance they no longer care. It is just one excuse after another with them. Darren then gets nasty, as if I, the customer, are in the wrong with this situation. I would never use this company again and wish I had checked their reputation before using them at all. My advice? Check reviews and reputations before using anyone.....

I had requested an estimate for a pool remodel and the owner (Darren) came to my residence. Shortly after, I hired aquatic pools for a remodel of my pool and attached spa. New tiles, plaster and lights. The owner was pleasant and appeard genuine. A week later, they stared the job with an approximate finish date of the last week in June.
A few days before work was supposed to begin we had two small hiccups. #1 Darren had forgotten to add the price of the spa into the estimate and the price rose, but he did give a pretty nice discount for the mistake and mistakes happen. #2 The plaster I had chosen he was unable to get and it would have pushed the schedule back so he offered a free upgrade. No complaints on this.
But once the pool tiles, plaster and lights were completed (June 30, 2016) it went down hill. It is now June 26, 2016 and My wife and I are unable to get ahold of Darren or anyone beside the secretary, who always advises us she'll give him the message. I have called 4 times and my wife called once, each time the sectary stated she would give Darren the message. I also sent 2 emails, one to Darren and the second to Darren and the service department in hopes the service department would advise Darren to check his email.
Aquatic Pools have failed us by not completing our renovation and for having a complete lack of communication. They still need to install the spa and pool returns the 6 eye pool returns in the spa were installed to close to the wall and now we can screw on the eye portion of the pool return), install a marble accent stone, repair a broken tile the crew had damaged, remove drain plugs from the pool drain that they had installed when the plaster began and complete the 7th plaster maintaince. With the summer flying by us and no return calls from Aquatic Pools we have decided to hire another company to complete the work they left for us.

I’ve known Darren for almost 10 years. He is an honest and trustworthy man and brings a tremendous level of professionalism to his work. I would highly recommend working with him.

Very Professional & Polite Staff with a Good Scheduling System. I Highly Recommend Aquatic Pools!

Darren has been a stand up guy for the 20 years I know him. Prices are fair but his work and attention to detail speak volumes about his character. Highly recommend him.

Very knowledgeable pool professional. Willing to take the time to answer my cal land discuss issues regarding my filter. While I wasn’t happy with having to replace the filter it is amazing the difference it is made for my pool! Thank you so much Darren

How is it possible for a firm to make you feel like your pool is being serviced by your most trusted family member, instead of a vendor with lots of other customer requirements. Bravo to this one-of-a-kind incredible service organization that just exceeds any expectation of performance!

We've been using Acquatic since 2011. As new pool owners the team at acquatic have been extremely helpful and patient with all of our questions and concerns. I receive immediate responses from the team and immediate results. Onsite staff is always helpful and courteous. Couldn't be happier with this group.

Being new to pool ownership, I was looking for someone to guide me through the process of maintenance and repair. Thankfully, I found Darren. He is very knowledgeable, patient and and helpful. All the work was done efficiently and on time. Thank you Darren! I wouldn't call anyone else.

I have a pool and this company helps me with it. They know what they are doing and do a good job. Whenever they arrive I am filled with a confident feeling that soon I will be happily swimming in my pool thanks to their service team and their much appreciated office support group as well. Thanks, Acquatic!

Known Darien for a very long time. He’s always been known to me as a real professional and honest business man. I would trust Aquatic pools to do exceptional work in any pool project.

Aquatic Pools is, hands down, the best pool company in NJ. Darren is responsive, professional, reliable, and courteous. He quickly and expertly resolved a complicated problem with my pool heater. Darren is the absolute best in the business.

I can’t say enough good things about Acquatic Pools and their dedicated team of professionals. They are always on time with a great attitude. Great customer service and quality workmanship. I highly recommend them. McCoe :)

The service is top notch!.. From Ro the dispatcher to the team of guys who attentively and conscientiously weekly clean the pool like it’s their own, Acquatic Pools is the best full service pool company I have encountered in my 15 years as a pool owner. I highly recommend them to anyone who wants a high level pool cleaning service but with ample personal attention at a decent price.

they were very helpful in helping me pick out the right heater and filter system for my pool. The crew that came to the house was very knowledgeable and the in house staff was great every time i called. Daren, the owner really knew his stuff. I had no idea there were so many different filter systems other than chorine

Acquatic Pools has always been very accommodating. I have dealt with other pool companies and found that they were billing me for service they never provided. Glad I stumbled across Acquatic Pools on Google. They have been honest (not cheap, but honest) which is invaluable. They send estimates and ask for approval before doing any work which is great. I highly recommend them.

From the moment I walked in I felt comfortable. I was greeted by a friendly staff member and they were able to provide me with answers to all of my questions. I will definitely be going back.

In all fairness, I have given Acquatic Pools a 5 star rating in the past for service calls and customer service. However, if you are planning to close your pool , I would recommend getting a few quotes before hiring them. I felt the price to close my pool was excessive.

We researched for about a year before deciding on which pool company to use to install our in ground pool with a spa. Couldn't be happier with our choice. Initially we spoke with Mary who was very easy to talk with. Darren came out and explained the way he builds pools: energy efficient and solid. His guys were very professional. Project was done on time and on budget. Highly recommend.