Reviews of local pros in Belen, New Mexico

Terrible customer service. Can't even talk to a person only bots. Had an appointment scheduled and got an email and text saying they could come sooner. I replied I'd like that. Then I get a text later in the day saying I miss the technician. With a picture of my front door. I was in the back working and the dogs were in the house, no doorbell was rung, and no call was made to me. I even had another worker at my house with their work truck in my front yard. Didn't seem like the tech actually wanted to work. Now when I go reschedule the link doesn't take me to an option to reschedule only to talk to a bot. Very frustrating and I'm tempted to call my credit card company to cancel the charge. Meanwhile I'm still out of a washer and dryer

Jay was great ….. on time and explained all my concerns

The technician was able to explain why we thought the dishwasher wasn’t working. He showed us the proper way to start and we should wait a few minutes to let the machine do all of it’s checks before we hold the start button.

The technician was great and super friendly. It was easy to schedule an appointment and the portal was accessible. The only issues were the text bots would not confirm the appointment and would not edit the estimated time of arrival. The chat bots are also not helpful and kept sending me around in circles.

Very disappointed came in looked at my dryer didnt communicate what's so ever or tell me anything was wrong with my dryer said he was going to make a phone call n was outside for 30 minutes on the phone comes back in n says ur warranty company will call u with options what kind of service is that.

Repairman came out and said oven was fixed. It wasn't. If you need help you are given a number to AI call center and it is literally impossible to speak to a person. Please do not use this service.

Absolutely abysmal experience. I was scheduled to have someone come out on 11 Jun 25 but got a call that morning from the technician saying "I just pulled into your neighborhood but the system has your address wrong which would cause issues for me to order parts and I can't change the address so I'm canceling your appointment and you can reschedule it and ill come out later today." So I tried to call customer service only to find out they are fully AI with zero live agents. I could not get the AI to reschedule for the same day. So I scheduled for 14 Jun to get someone out, only to get a text at 10am from again an AI virtual assistant saying that "due to unforseen circumstances they cannot have a technician available to come perform the service." Sears used to have such a great reputation for taking care of its customers. It's shameful that they have fallen so low that I can't even speak to a live service rep on the phone. Do not use them for any home services until they bring back actual live service representatives for their customer service.

Called them based off googling who could fix Speed Queen washer and dryers. They came out the next day. Guy was here for two hours. Said he had to order a part that he could not get. But if we ordered the part he could come back and install it for us. We paid him his fee. So I called another company. They were able to come out the same day. Guy spent 10 minutes and found the wire that wasn’t plugged in. No part needed. So needless to say I have to pay two people for technician fees when the first guy could have found the issue right away. Not happy at all. And on top of it all I do not have a receipt for anything that was done!

Guy did a fine job but we waited at home for two full days to get our washer worked on. The first day the site updated the arrival time two times and finally at 5:00 p.m.we were notified, “sorry, we’re not coming out today…” I rescheduled for the next day, and we literally waited ALL day again until the tech finally came at 4:00 p.m. Did I mention when you try to call you can’t get through to an actual person unless you go through Lowe’s which is where we bought the appliance and the warranty. Very frustrating and unprofessional!! I do not recommend this company due to their poor customer communication. The techs are proficient.

Greg was courteous and helpful and did a great job! The AI scheduling and communication were extremely frustrating and not helpful and not useful at all!!! That part of the service is extremely lacking and
recommend an option to speak with a real person as an option. Also did not appreciate the tactic of pretending this was a local service by using a local phone number!!!
Very poor business practice!

Michael was nice enough, but he listened to the washer for about 10 minutes and told me it would need a new control board. The cost of the repair was going to be over $800.00. Seriously, the washer is only 14 months new and I can buy a new washer for less. I told him no and did some investigating on the internet. Tried a new control board and that did not correct the problem, hmmm. It ended up being a slip clutch that cost under $20.00. First and absolutely last time I will ever use Sears repair. Do Better. Also out $170.00 for an expert diagnosis...

Purchased a washer n dang it works great for being used

I love this place always a great place to gas up .and they have Affordable appliances

Good gas with low fair pricing. Tony has used restored appliances for sale at practical prices. Always greets you with a smile and pleasant attitude. Goes out of his way to help some of his elderly customers. Full service attitude if you need help. I heard a lot of trump supporters are boycotting him for voting democrat. Such a nice gentleman doesn’t deserve to be treated like that just for exercising his rights. That is just another reason I go out of my way to shop at Tony’s !

Tony is kind and thoughtful. We have shared many funny stories. I have gotten had here for many years. He has an above-ground tank which is great so you know the condition of the tank, and know there will be no water in your gas. He takes cash and I like paying in cash. There are no lottery tickets sold at Tony's, but there are no lines either. Great place to stop and get a local feeling.

Didn't show for appointment or call

There are TWO companies same name.

Over price 300.00 one and a half hour is price gouging and I had all the parts

Doesn't complete the Job
Won't show up for State Inspector
Beware obviously isnt a man who stands behind his work

took the money and run, and not a little amount, 5000.00 and not even answers the phone, if that is not a crook I don't know what it is

They are the worst pluming in New Mexico they charged my grandma for a job they didn’t even do they took advantage of a old lady and his dad on the phone said “charge her “