Constraction reviews in Rio Rancho, New Mexico

Servpro was brought in by my insurance company after I had a water leak in my upper floor bathroom. They did an efficient job of mopping up the water. But on two occasions they promised to provide an estimate for the water repair and two times I never received a call back or an estimate for the repairs. I would not recommend them because they failed to contact me and when I called the office, I wasn't located within their system

The best part of our leak repair was Joel , he rebuilt our powder room new dry wall , paint replaced tile and the job made it look like it never happened. Beautiful work and a very nice pleasant man. We need more Joel’s in this world . Thank you Joel. Also a shout out to Amy , the General Contractor who made this all happen. Thanks Amy!

Fantastic Service and great communication! Their team came out and took care of a mold issue that we found out we had before we sold our house. They made it stress free and did great work! Highly recommended 🙌

We just spent a month working with a team (Justin, Joseph, and Chris), they were so efficient in wrapping and protecting our furniture, locating the water damages, drying, extracting and removing damaged glued oak floors and portions of the walls, and staying in touch daily. We would recommend them and welcome them back should we ever have another emergency. Men of integrity are hard to find, thank you guys for your work ethics. We haven't seen the bill yet, so I'm sorry we can't answer the question on the charge, but I'm sure they are fair, considering all they did.

Had our entire house flooded due to a water main break. I’ll give them this much credit.. they did Show up to our house promptly and put fans in for 4 days and did a little moisture vacuuming… basically the bare minimum. For this we were charged $5000 incl tax.

Our insurance claim was complicated… we had to have a large loss adjuster, a personal property adjuster and a civil engineer fly in from out of state to review our damage and on top of that we have to work with the city because it was a city water main that broken who requires two estimates for any repair work…this happened a few days before thanksgiving and we only just heard about an amount we might get a few days before Christmas so to try and get issued a check from insurance we constantly ran into people taking vacations or just being closed for days at a time. Also We asked Servpro for an estimate for the rest of the repairs we needed and they just ghosted us. Never provided an estimate. Just sent a $5000 bill for 4 days of fans. and when We tried to reach out to ask for a little more time to sort through this (like a Couple weeks at most) they threatened to send us to collections if we were even a day late with the payment. I’m sure someone will respond saying they did the work and we owe the money which I’m not disputing… but a little damn compassion and a couple weeks more time to sort through this would’ve cost them nothing. Now I have to pay this out of pocket. If this sounds like great service to you, by all means give them a call. But never again will I reach out to them,

Water Damage Restoration and Mold Remediation
I recently had the pleasure of working with the demo team from Servpro Rio Rancho and Sandoval County, and I cannot express enough how impressed I am with their service. Ryan, Amos, and Chris were exceptional in their approach to water damage restoration and mold remediation. They took the time to thoroughly explain the process, including the timeline of events, potential delays, and kept me informed with frequent phone communications. Their transparency and commitment to keeping me updated on daily arrival and completion times were greatly appreciated.
The team consistently under-promised and over-delivered, exceeding my expectations at every turn. They were incredibly accommodating, ensuring that I could maintain a semblance of normal living conditions even as the work extended over multiple days. Their willingness to listen and respond to my inputs was commendable, and their attention to detail in preventing contamination of shared spaces and protecting the surrounding area was both welcome and appreciated.
The demo work was completed ahead of schedule, allowing the rebuild team to start promptly. The seamless teamwork between the demo and rebuild teams was impressive, and the surprise visit from the estimator to ensure everything was going smoothly was a testament to their dedication to customer satisfaction. After the transition, the owner personally contacted me to check in, which further demonstrated their commitment to excellence.
This experience has set a new standard for customer service and results orientation, with a clear focus on quality and discipline.

Rebuild & Paint
Review for Joel and Miguel of Servpro Rio Rancho/Sandoval County
I recently had the pleasure of working with Joel and Miguel from Servpro Rio Rancho/Sandoval County, and I am thrilled to share my experience. Their outstanding efforts in rebuilding and painting following water damage in my living room, front entry, and garage ceilings, as well as one wall, were truly remarkable.
Exceptional Attention to Detail
Joel and Miguel demonstrated exceptional attention to detail throughout the project. Joel was quick to notify me of two minor issues he identified for quick resolution. One was related to an incorrect paint color provided, which he caught after just one brush stroke, rather than after painting the entire ceiling. This proactive approach saved time and ensured the final result was perfect. Additionally, Joel addressed the proper alignment of a light fixture and quickly replaced a bulb that broke during removal or reinstallation.
Efficient and Thoughtful Execution
Another significant time-saving effort was their ability to complete the painting of the entire garage ceiling without requiring 95% of the garage contents to be moved in and out. This thoughtful approach minimized disruption and made the process much smoother.
Exceeding Expectations
The results of their work exceeded all expectations. Their attention to detail was equivalent, if not better, than the initial demo team. The rebuild and painting efforts have transformed the affected areas beautifully, and I am incredibly satisfied with the outcome.
Joel and Miguel's professionalism, expertise, and dedication to quality are commendable. I highly recommend their services to anyone in need of restoration work. Thank you, Joel and Miguel, for your outstanding work and for making this experience a positive one.

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Rebuild-
We’ve had such a great experience working with Joel and Miguel on our rebuild project. From the very beginning, they have been incredibly professional, kind, and hardworking. Miguel assisted on the first day to get things started but Joel handled the rest of the project on his own and did an outstanding job.
The quality of Joel’s work truly exceeded our expectations. He repaired and painted our ceiling/walls so beautifully that it actually looks better than it did before the flood damage. His attention to detail, craftsmanship, and pride in his work really stand out. Joel clearly cares about doing things right, and it shows in every part of the job.
We’re almost finished with the project, with just the carpet replacement left, and we couldn’t be happier with Joel’s work. He has gone above and beyond to make everything perfect. We’re so appreciative of his effort, professionalism, and dedication. If you’re lucky enough to have Joel working on your home, you can trust that you’ll be in excellent hands.

Water/mold mitigation-
Joesph, Justin, and Chris with SERVPRO of Rio Rancho/Sandoval County provided truly outstanding water/mold mitigation services. They were thorough, professional, knowledgeable, and courteous throughout the entire process. They kept us informed every step of the way and took the time to explain each process clearly. Their flexibility was greatly appreciated, as they worked seamlessly alongside other contractors who were addressing different issues in our home. We are extremely grateful for their help and highly recommend SERVPRO of Rio Rancho/Sandoval County.

Serve Pro did a great job for us. A water pipe broke in our house, Serve Pro responded in less that 90 minutes after the call. They got all the water out, removed damaged sheet rock, carpet, flooring, and hauled it all off. They set up fans and dehumidifiers. They delivered a container to our drive way, and packed out our household contents. It was a big mess, mitigation took about 3 weeks, but they did a great job. We had a different contractor do the repairs to the house. After repairs, Serve Pro came back to unpack our household goods and unload the container. While unpacking we discovered what a great job they did packing things. Most of our items were double or triple wrapped with blankets and / or bubble wrap. So we had no serious damage to any our household contents. The Serve Pro staff was very careful and considerate our stuff. They even helped us place felt pads on our furniture legs (as we unloaded) so we did not damage our new wood floors. A big “shout-out” to Justin who not only help with mitigation (on the front end) but did a great job leading the crew unloading of our household contents (on the back end). Also another “shout-out” the crew working with Justin; Jesus, Edwin, and Chris. Serve Pro also worked with our Insurance company on payments. We are very happy with the service we received from Serve Pro.

Perfection is a small shop with great customer service. They worked with us to remove a huge expanse of carpet from a big room to carpet a smaller bedroom, stretched the carpet in a third room so it wasn't wrinkled anymore, installed new carpet in the big room and then cleaned the rugs in both small bedrooms. All this for under $1600.00. What I appreciate the most is the ease of working with them and the fact that the price you see on the samples is the whole price: carpet, installation and padding included.

Did a great job on carpet and tile work

Drove 25 min only to find they were closed, please update your hours on Google.

Joe and his men do a heck of a job with their flooring coverings !!

Got a beautiful carpet from here. The workers were great! Love this place.

This crew really does great clean work. Highly Recommend.

Joe was so unprofessional and had horrible customer service. The whole experience was awful from start to finish. Would never recommend.

Joe who i think is the owner has zero customer service skills. Was rude the whole time to my wife and I. They did a decent job installing the carpet but I would never do business there again.

Ordered my new carpet and I’m very excited about the selection. Service and quality has always been excellent from Joe and his team at Perfection Carpet.

This place took time to find best carpet for my budget and installation was perfect just like their name.
Installers lay carpet like an artist with precision cuts and very professional hard working group.

Very helpful staff. Willing to work with our tight schedule. Came out next day to measure and give an estimate on vinyl flooring the next day. VERY good pricing!

They did a great job in a short notice for an affordable price and even disposed of the old carpet and padding that I removed. I’ll be using them again in the future.

I regret needing to ever post anything negative. Although Jamey was a kind and amiable tech, I was extremely disappointed and disatisfied with the results. After the tech went through his regular cleaning process, the carpet and pad was left way too wet which caused all 1000 sq ft to mildew and stink. It took no less than 3 1/2 days for it to feel dry after having spent $175. The remaining stains and mildew smell left behind were intolerable and completely unacceptable, all of which were much worse than before the cleaning.
I absolutely HAD to immediatly hire a different company to re-clean the entire carpeting area because of the mildew stink and stains that remained behind after using Perfection. Thankfully, the second company, DanCare, did an excellent job of cleaning and removing the mildew and stains. And, the carpet was finally successfully cleaned only after having to spend an additional $290.